IT SUPPORT KENT
Akita delivers professional IT support Kent businesses can rely on.
Established for over 25 years, we’re a leading managed IT services company in Kent, supporting some of the county’s most well-known businesses and organisations.
With a responsive 24/7 helpdesk, a large team of engineers and consultants, and more than 40 managed IT services, we’re the strategic IT partner whose solutions can scale with your success.
For more about our IT support Kent services and to see how we compare against your existing IT solution, please get in touch:
Professional IT Support Services
Request a no-obligation cost comparison for IT support and services:
IT SUPPORT IN KENT
The leading IT partner to Kent organisations.
Akita provides hassle-free, effective IT support for organisations of 10 to 200 users.
With one of the largest helpdesk teams in Kent, we offer fast responses to IT issues and can deal with problems at scale. And we’re available 24/7, meaning expertise and IT consultancy is available when you need it.
We’re also cost-effective: our support service is typically between 25-40% cheaper than in-house IT. And for that, your organisation gets access to a whole team’s worth of expertise.
Alongside our IT helpdesk, we embrace a proactive IT support approach. Through steps such as care of IT infrastructure, undertaking updates and security patching, and monitoring long-term hardware performance, we proactively prevent issues from occurring. In turn, this reduces IT-related downtime – saving time and saving money.
IT Engineers & Consultants
Average call response time
Five Star Customer Reviews
Award Winning IT MSP
Focused on ensuring total customer satisfaction and providing continually improving products and services, Akita is certified with the international security standards ISO 9001 and ISO 2700 and a Cyber Essentials Assessor.
We’re also a Crown Commercial Partner and have been recognised by the MSP 501 as a leading IT company in EMEA.
IT Support Reviews
The support service is always run at the highest possible standard. All issues are resolved with a lot of care. All phone calls and emails are answered very professionally and in extremely good manners. Thank you Akita :)
Fantastic IT support for all business large and small, very helpful and so so super efficient.
They have a fantastic team of specialists who are understanding, kind and informative. Their support feels both professional and personal to the company, which makes our own IT department function even more effectively.
...extremely professional, friendly and provide excellent customer service.
We consider Akita as our off site IT department and find you and your colleagues always happy to assist with our questions.
IT Services In Kent
MANAGED IT SERVICES
Alongside IT support Kent organisations can trust, we’re a leading provider of IT services, offering a selection of more than 40 managed services and solutions.
These include all of the core IT support Kent services that you’d expect from a professional IT provider: managed cloud backups, Microsoft 365, IT security, data recovery, business continuity, cabling services and more.
Our IT experts can also deliver more complex solutions relating to VoIP and unified communications, and hosted solutions. We can even arrange high-speed connectivity for your premises, getting reliable internet access to the toughest of locations.
Our IT Services
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Infrastructure Services
IT infrastructure support services including consultancy, projects, management and support.
Discover our Microsoft 365 services for the industry standard in business applications.
Discover our range of hosted services and cloud computing solutions
Cyber Essentials & Cyber Essentials Plus
Consultancy partner for Cyber Essentials London and South East-based organisations rely on
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
IT Consultants Kent
Business IT Consultancy
Alongside managed IT services, we also provide expert IT consultancy for Kent organisations to both supported and unsupported customers.
With expertise in a broad range of IT and technology areas, and extensive IT experience, we can deliver IT consultancy for organisations at every stage of their growth.
From strategising cyber security to planning cloud migrations or providing virtual CTO services, our IT consultants are on hand to meet your organisation’s needs.
To discuss IT consultancy in Kent, please get in touch:
Managed IT Services
To discuss your IT support Kent requirements please get in touch:
Unit 15, Nepicar Park, London Rd, Wrotham TN15 7AF
Our Kent HQ
For our more than 25 year history as an IT company, Kent has been the base of operations.
Our IT helpdesk is located in Wrotham, just outside of Sevenoaks. We’re just off junction 2a of the M26 and close to both the M20 and M25. This means we can be anywhere in Kent in an hour or less, for example, our average response time for Folkestone is around 45 minutes.
We welcome prospective Kent customers to come and see us, and the scale of our helpdesk and operations.Find Us
Support & Systems Monitoring
IT Support company In Kent
OUR IT EXPERTISE
Our depth of in-house knowledge is part of the reason we’re a leading provider of IT support Kent organisations can trust.
Much more than helpdesk support, we work to truly be the lifetime IT support Kent partner for our customers.
With a large team of IT engineers and consultants, we provide organisations with expert support and consultancy for a wide range of IT and communication solutions, as well as provide guidance on IT policies and best practices.
And with our scale and breadth of service, we can match the success and requirements of your organisation at every phase.
IT Support In Kent FAQs
What Time Is Your IT Support Available?
Our standard hours for IT support are 9am to 5pm. However, we also offer both extended hours and 24-hour IT support for Kent organisations that operate non-standard hours or who have international operations.
What’s Included In IT Support?
Our support service includes unlimited helpdesk tickets for support and ‘how-to’ enquiries, proactive support that reduces IT downtime, and 24/7 systems monitoring.
All customers are also assigned an account manager to monitor your service and help to ensure we’re working with you efficiently as possible.
What Are Your IT Response Times?
As per our SLA, we address all support requests within 2 hours - though in practice requests are typically addressed within 20 minutes. We also prioritise requests on severity, so business-critical issues are addressed first.
For the less than 1% of support requests that require us to come to your location, we guarantee a visit within 4 hours.
Where Do You Provide IT Support?
As an IT company, we work with organisations across Kent and the wider South East. We work with Kent customers in locations including Sevenoaks, Maidstone, Kings Hill, Tonbridge, Paddock Wood, Tunbridge Wells, Dartford, Swanley, Chatham, Rochester, Gillingham, Sittingbourne, Faversham, Ashford, Canterbury, Whitstable, Brighton, Folkestone and Dover.
Can You Provide IT Support To Our Remote Users?
Yes. Our remote support technology allows us to deliver IT support to remote users as effectively as office-based users.
Do You Offer IT Support By The Hour?
While we provide ad hoc IT services and projects, we don’t provide IT support by the hour.
Why Do I Need IT Support?
IT support is vital for keeping your IT systems operating and secure. Without it, businesses can easily lose their information to cybercrime, viruses or system errors. IT support also ensures that your employees remain productive and aren’t disrupted by technology not working as it should.
Akita’s IT support services are up to 40% cheaper than the cost of an in-house IT hire. Plus with the scale of our expertise, we can help you strategically develop your IT setup far better.
View Our Expert Guide
Maximising Microsoft 365
Akita is a Microsoft Gold partner. Download our guide on how organisations can get more from their Microsoft 365 licensing:
IT company in Kent
Switching IT Provider
Akita takes the stress out of switching IT providers with our tailored onboarding process. We’ll take on the responsibility of migrating your passwords, systems and licences to our care, taking up as little of your time as possible.
To discuss moving your IT support or managed services to Akita please get in touch:
IT Support Kent
LEADING IT Partner To KENT Businesses
We’re proud to be a Kent company. And we support local organisations wherever we can.
We’re fully engaged with the local community, supporting local organisations, sporting bodies and charities through our CSR initiatives.
We also have a presence in an industry-leading, energy-efficient data centre located in Maidstone which powers our cloud architecture and hosted services.
Above all, we provide IT support and services to over 200 Kent-based customers. These include organisations based in Sevenoaks, Maidstone, Tonbridge, Tunbridge Wells, Swanley, Dartford, Medway (including Chatham, Rochester, Gravesend and Gillingham) Sittingbourne, Ashford, Canterbury, Folkestone and Dover.
IT Support services in Kent
Discover more about the IT solutions we provide to these Kent companies: