OUTSOURCED IT SUPPORT SERVICES
Professional outsourced IT support services delivering cost-efficient IT management.
Scalable & Cost-effective Outsourced IT Support Services
Unlock the benefits of outsourced IT, and access specialised expertise and resources at a lower cost than maintaining an in-house team with a leading IT outsourcing company
With a 25-year heritage, Akita works with organisations spanning practically every industry. Our co-managed and fully outsourced IT support services deliver cost and operational benefits to organisations of all sizes in London and the South East, plus their wider offices across the UK and internationally.
Akita has the capacity to scale with your success and the experience to guide your long-term IT strategy.
To discuss our outsourced IT support services, please get in touch:
To discuss outsourced IT support requirements, speak with our experts today:
IT Outsourcing Company London & UK
IT Outsourcing Services
Embrace a fully outsourced IT service for your organisation, or utilise us to fulfil your specific IT requirements and gaps:
Discover new efficiencies and growth benefits
Cost-Savings With Outsourced IT Services
Get an assessment of how much your organisation could save on its IT through outsourcing with our Quick Quote process:
outsourced it services
EXPERTS IN IT OUTSOURCING
With a large team of engineers and consultants and a 24/7 IT service desk, Akita is the ideal IT outsourcing company to work with.
We tailor our outsourced IT support service to the needs of our customers, helping them deliver optimum value from their IT budgets.
With over 25 years of experience in IT managed services, we have high levels of technical expertise in-house. And with more than 50 engineers and consultants, we operate one of the largest service desks in the South East.
We’re accredited too: ISO 9001 and 27001 , Cyber Essentials assessor status, Crown Commerical Supplier, Microsoft Gold Partner and Mac Accredited Engineer statuses.
So by choosing us, you can be sure you’re working with a professional IT partner:Contact Us
The support team are friendly and knowledgable. They always comply with our SLA.
Fantastic IT support for all business large and small, very helpful and so so super efficient.
...extremely professional, friendly and provide excellent customer service.
The support service is always run at the highest possible standard. All issues are resolved with a lot of care. All phone calls and emails are answered very professionally and in extremely good manners. Thank you Akita :)
We consider Akita as our off site IT department and find you and your colleagues always happy to assist with our questions.
They have a fantastic team of specialists who are understanding, kind and informative. Their support feels both professional and personal to the company, which makes our own IT department function even more effectively.
IT Outsourcing Services UK
Our outsourced IT services to meet all of an organisation's IT and business technology requirements. Discover more:
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
Discover our range of hosted services and cloud computing solutions
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Business Internet Services
Discover our range of business internet services and wider connectivity solutions
outsourced it company
See how our outsourced IT services and management have benefited the following organisations:
Outsourced IT Management
Download: Outsourced IT Guide
There's more than one way to benefit from working with an outsourced IT partner. Download our guide for more info:
outsourced it support London & uk
Why Is Outsourcing IT Cost-Effective?
outsourced it services
TRANSITIONING TO OUTSOURCED IT MANAGEMENT
Akita’s transition process ensures that the switch to an IT outsourcing company is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educating your staff on how to use Akita’s IT service desk.
We’ll also assign you a dedicated account manager. They’ll meet with you regularly to discuss quality of service, report on your systems, and help you to plan for the future development of your IT setup in line with your organisation’s business goals.
Outsourced IT Support FAQs
What Makes Your Outsourced IT Support Different?
Our outsourced IT support is unique in that we tailor our service exactly to your needs. For a fully outsourced IT support service, we can proactively reduce IT issues, increasing your productivity in the process. We’ll also provide a full range of managed IT services and help develop your IT strategy in line with your business goals.
However, we can also work as a co-manged IT support partner to fill in the gaps within your existing IT capacity, whether that’s specialist knowledge or overflow capacity. Whatever you need from your IT outsourcing company, we can provide.
Not sure what to look for in an outsourced partner? Read our blog for more:Read More
When Time Does Your Outsourced IT Support Service Operate?
Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver outsourced IT support for whenever you need it, 365 days a year.View More
What Is Your SLA?
As a professional IT outsourcing company, we offer fast and effectve support. We contractually guarantee a response to IT issues within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within four hours. We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.
For co-managed IT support, we can work within your organisation's existing helpdesk systems and to your organisation's SLAs.
What Size Of Organisation And Industries Do You Work With?
Our typical supported customer is between 10 and 200 users, though we also support organisations of more than 1000 users. In terms of industry we are agnostic: we work with organisations spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software. See more in our case studies:View Case Studies
Can You Support Locations Outside Of London and the South East?
Yes. With our remote support technology and a network of engineers across the UK, we currently support organisations in locations from Exeter to Glasgow. Plus we also deliver support to some of our customers’ international offices as well for a joined-up support service.
Outsourced IT Company London & UK
Akita is a leading provider of outsourced IT support, managed services and business applications development.
We support organisations across London and the South East, plus their locations across the wider UK and internationally.
We have a more than 25-year history of delivering responsive support and effective IT managed services.
With our scale and depth of expertise, we can be an all-in-one solution provider to your business.
And with the strategy and consultancy needed as organisations grow, we’re positioned to support your organisation over its entire lifetime.
To discuss outsourced IT support services, please get in touch:
outsourced it support companY UK
To receive a quote for outsourced IT support services, please get in touch.