it outsourcing support services


      Professional outsourced IT support services delivering cost-efficient IT management.

      Scalable & Cost-effective Outsourced IT Solutions

      Unlock the benefits of outsourced IT, and access specialised expertise and resources at a lower cost than maintaining an in-house team with a leading IT outsourcing company

      With a 25-year heritage, Akita works with organisations spanning practically every industry. Our co-managed and fully outsourced IT support services deliver cost and operational benefits to organisations of all sizes in London and the South East, plus their wider offices across the UK and internationally.

      Akita has the capacity to scale with your success and the experience to guide your long-term IT strategy.

      To discuss our outsourced IT support services, please get in touch:

      Contact Us

      To discuss outsourced IT support requirements, speak with our experts today:

      IT Outsourcing Company London & UK

      IT Outsourcing Services

      Embrace a fully outsourced IT service for your organisation, or utilise us to fulfil your specific IT requirements and gaps:

      Helpdesk / Co-managed support

      Use our helpdesk can handle break/fix requirements or deliver co-managed IT support that adds capacity to your in-house team at peak times.


      Supplement your 9 to 5 team with extended hours or overnight support from our 24/7 helpdesk.

      Cyber Security

      Independent guidance on you security, plus advanced solutions such as penetration testing and PCI scanning.

      Third Line & Infrastructure

      Save against a full-time resource by outsourcing advanced IT and infrastructure requirements while keeping first-line support in-house.

      Strategy & Consultancy

      Outside guidance on your IT strategy and setup on a frequency that you require.

      Business Systems

      Development and management of Microsoft CRM and ERP systems, plus support for SharePoint and Power Platforms.

      Akita Office

      outsourced it services


      With a large team of engineers and consultants and a 24/7 IT service desk, Akita is the ideal IT outsourcing company to work with.

      We tailor our outsourced IT support service to the needs of our customers, helping them deliver optimum value from their IT budgets.

      With over 25 years of experience in IT managed services, we have high levels of technical expertise in-house. And with more than 50 engineers and consultants, we operate one of the largest service desks in the South East.

      We’re accredited too: ISO 9001 and 27001 , Cyber Essentials assessor status, Crown Commerical Supplier, Microsoft Partner and Mac Accredited Engineer statuses.

      So by choosing us, you can be sure you’re working with a professional IT partner:

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      Our accreditations
      certified macintosh technician
      MSP 501 outsourced IT support services
      Akita is a member of G cloud 13
      Cyber Essentials Assessor
      ISO 27001
      ISO 9001
      crest accredited staff for penetration testing
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      Customer Reviews


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      See how our outsourced IT services and management have benefited the following organisations:

      Outsourced IT Management

      Download: Outsourced IT Guide

      There's more than one way to benefit from working with an outsourced IT partner. Download our guide for more info:

      outsourced it support London & uk

      Why Is Outsource IT Support?

      Reduced overheads

      Outsourcing IT support can reduce the overall cost of IT wage bill for your organisation by as much as 40% against one or more in-house resources.

      Improved Support

      Our support isn’t limited to the 9 to 5. With 24/7 IT support from multiple locations across the South East, we easily outperform in-house IT. And as there’s no limit to our working hours, we can support your global satellite offices too.

      Supporting Growth

      Your growth shouldn't be hostage to a lack of IT capacity. Some of our customers have more than 1000 users, so we have the scale for your requirements. And we have in-house knowledge of technologies and business applications that can drive your growth.

      Better Service

      We provide our customers with a guaranteed response time of two hours (though typically we address issues in less than 25 minutes). We also prioritise response based on issue severity, so you're not kept waiting with a serious problem.

      No Staffing Headaches

      With outsourced and co-managed IT support, sickness and holiday cover become a thing of the past. Akita’s support is available 24/7/365. We have the scale of operations that an expert will always be available for you. And we can beat any recruitment headaches holding back your growth.

      Improved systems

      Outsourcing your IT puts your systems in the care of a team of IT specialists who can reduce your IT downtime. Between them, they can recommend the very best and most cost-effective business IT solutions and implement them with minimal fuss.

      outsourced it services


      Akita’s transition process ensures that the switch to an IT outsourcing company is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educating your staff on how to use Akita’s IT service desk.

      We’ll also assign you a dedicated account manager. They’ll meet with you regularly to discuss quality of service, report on your systems, and help you to plan for the future development of your IT setup in line with your organisation’s business goals.


      it outsourcing

      Outsourced IT Support FAQs

      When Should You Outsource IT Services?

      Organisations should consider outsourcing IT services to a specialist like Akita when their business requires advanced expertise that in-house teams lack. Organisations should also outsource IT services when trying to reduce operational costs while maintaining service quality. Additionally, Akita's scalable outsourced IT services are beneficial during periods of rapid growth or when an organisation needs to adapt to fluctuating demands efficiently.

      What Makes Your Outsourced IT Support Different?

      Our outsourced IT support is unique in that we tailor our service exactly to your needs. For a fully outsourced IT support service, we can proactively reduce IT issues, increasing your productivity in the process. We’ll also provide a full range of managed IT services and help develop your IT strategy in line with your business goals.

      However, we can also work as a co-manged IT support partner to fill in the gaps within your existing IT capacity, whether that’s specialist knowledge or overflow capacity. Whatever you need from your IT outsourcing company, we can provide.

      Not sure what to look for in an outsourced partner? Read our blog for more:

      Read More
      When Time Does Your Outsourced IT Support Service Operate?

      Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver outsourced IT support for whenever you need it, 365 days a year.

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      What Is Your SLA?

      As a professional IT outsourcing company, we offer fast and effectve support. We contractually guarantee a response to IT issues within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within four hours. We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.

      For co-managed IT support, we can work within your organisation's existing helpdesk systems and to your organisation's SLAs.

      What Size Of Organisation And Industries Do You Work With?

      Our typical supported customer is between 10 and 200 users, though we also support organisations of more than 1000 users. In terms of industry we are agnostic: we work with organisations spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software. See more in our case studies:

      View Case Studies
      Can You Support Locations Outside Of London and the South East?

      Yes. With our remote support technology and a network of engineers across the UK, we currently support organisations in locations from Exeter to Glasgow. Plus we also deliver support to some of our customers’ international offices as well for a joined-up support service.

      Akita's expert team can support your ISO 27001 consultancy requirements

      Outsourced IT Company London & UK

      Working With Akita

      Akita is a leading provider of outsourced IT support, managed services and business applications development.

      We support organisations across London and the South East, plus their locations across the wider UK and internationally.

      We have a more than 25-year history of delivering responsive support and effective IT managed services.

      With our scale and depth of expertise, we can be an all-in-one solution provider to your business.

      And with the strategy and consultancy needed as organisations grow, we’re positioned to support your organisation over its entire lifetime.

      To discuss outsourced IT support services, please get in touch:

      outsourced it support companY UK

      Contact Us

      To receive a quote for outsourced IT support services,  please get in touch.