IT SUPPORT HERTFORDSHIRE
Akita is a leading IT managed service provider, supporting organisations across London and the South East.
We deliver IT support Hertfordshire organisations of all sizes rely on.
With over 20 years of experience working with businesses from practically every industry, we’re a professional IT managed service partner that can support your growth.
We’re a Microsoft Gold partner and Mac certified, and each of our engineers is also highly qualified in their own specialism. And we offer a high-quality service, with over 200 five-star customer reviews to prove it.
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IT SUPPORT HERTFORDSHIRE
Akita provides an effective 24/7 IT support service for our customers across Hertfordshire.
Our large and responsive helpdesk is staffed by experienced IT specialists and consultants trained in a wide range of systems and software.
Our IT support service provides:
- Guaranteed SLA response within two hours (average response time is currently less than 40 minutes).
- Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions
- Issue prioritisation based on the severity
Akita uses remote IT support technology to fix issues, making us the perfect partner for organisations with staff working remotely.
For the less than 1% of issues that require us onsite, we can be with you in a little over an hour thanks to our Central London location.
Remote systems monitoring
IT Support In Hertfordshire
PROACTIVE IT SUPPORT
Alongside helpdesk support, we provide proactive IT support that targets the root causes of IT-related downtime.
Our proactive IT support ensures that our Hertfordshire customers’ IT systems are monitored 24/7 and are fully patched, and all hardware is well maintained. We’ll also take practical steps, ensuring updates take place out of hours (so as not to disrupt staff) and reviewing support issue tickets with you to identify areas of infrastructure improvement or required training.
We’ll also be able to help you strategise the development of your IT systems, ensuring your IT can grow with your organisation’s success.
MANAGED IT SERVICES HERTFORDSHIRE
As a leading managed service provider, Akita offers a full range of IT services covering practically every business requirement.
IT Network Services
Tailored local, wide area and wireless IT network services and solutions
VOIP Phones & Telephony
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Cloud Computing Solutions
Discover our range of hosted cloud services and cloud computing solutions
Microsoft 365 solutions are the industry standard in business applications
Hardware & Software Procurement
Source new equipment and programmes with our IT hardware and software procurement team.
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Get in touch
To discuss managed IT service requirements, talk to our experts today:
SWITCHING IT PROVIDER WITH EASE
Organisations may think that it’s difficult to switch their IT support. But we’ve got the process down to an art.
Whatever your current support situation, we’ll take the lead in sourcing administration rights, migrating licences and learning your processes.
We’ll also dedicate consultancy time to assessing the state of your systems and suggest immediate and long-term improvements. And we’ll work with you to establish how this can fit with your organisation’s goals. It couldn’t be easier.
200+ five star reviews
The support service is always run at the highest possible standard. All issues are resolved with a lot of care. All phone calls and emails are answered very professionally and in extremely good manners. Thank you Akita :)
Fantastic IT support for all business large and small, very helpful and so so super efficient.
They have a fantastic team of specialists who are understanding, kind and informative. Their support feels both professional and personal to the company, which makes our own IT department function even more effectively.
...extremely professional, friendly and provide excellent customer service.
We consider Akita as our off site IT department and find you and your colleagues always happy to assist with our questions.
Discover more about how we deliver our IT support and services:
Get in touch
To discuss Hertfordshire IT support and services, please get in touch:
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