IT SUPPORT SURREY
Professional IT support services company Surrey organisations rely on.
Akita is a leading IT company, offering IT support in Surrey and scalable managed IT services that complement business growth.
Our goal is to take the stress out of your IT. Our 24/7 helpdesk team delivers responsive business IT support for Surrey companies. Meanwhile, our proactive support actively drives IT-related downtime, saving money in the process.
We couple this with a wide range of managed IT services, including cyber security services, cloud hosting and business applications development, plus a broad range of IT consultancy services.
For an all-in-one IT company to simplify your technology needs, please get in touch:
IT SUPPORT IN SURREY
Akita is the business IT support partner of a wide range of Surrey organisations.
Our 24/7 IT helpdesk offers responsive remote support that meets the requirements of all organisations. This means our support is great for organisations that are hybrid working. It’s also perfect for remote staff and those who don’t work 9-5.
With more than 50 multi-skilled IT engineers and consultants, we have a depth of expertise that beats most other local IT companies.
We use enterprise-grade helpdesk software for enhanced speed of response. And with a contractual response time of 2 hours (though typically less than 30 minutes) you’re sure to get a fast resolution to your issue.
Meanwhile, our proactive IT support helps to reduce IT-related business disruption through 24/7 systems monitoring and a tailored IT maintenance schedule. We ensure you get the maximum time and cost-efficiency out of your IT systems. This means scheduling updates so that they don’t happen during working hours, to the effective management of IT hardware.
2 HRS
Guaranteed Response Time (Average 30 mins)
50+
Engineers & Consultants
200+
Five Star Reviews
Exceptional Customer Service
Accreditations
Managed IT Services Surrey
Case Studies
Discover more about how we deliver IT support and services in Surrey and the wider South East:
Hotels & Leisure
Manor Collection Hotel Group
Accounting & Finance
FW Berringer
Accounting & Finance
Entrepreneur First
Cyber Security Services In Surrey
Ensuring your organisation is protected from cyber threats should be a crucial part of your IT security strategy. That’s why cyber security services in Surrey are at the forefront of our IT support approach and managed services offering.
As a leading cyber security company in Surrey, Akita has the in-house expertise and solutions to support all cyber security requirements; ranging from the day-to-day to the advanced. We’re also an assessing body for the UK Government’s Cyber Essentials certification.
Our consultants can advise on the most effective tools and solutions to fit your organisation’s specific cyber security requirements. And we can provide a managed security service in Surrey for ongoing requirements.
View more about our cyber security solutions:
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MANAGED IT SERVICES SURREY
As well as comprehensive IT support, we deliver over 40 managed IT services in Surrey.
We’re experienced in working with organisations ranging from start-ups to enterprise-level. So our IT services cover everything from everyday IT requirements, such as cabling and email configuration, to unified communications solutions and business systems development.
Our IT Services
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
Cloud Services
Discover our range of hosted services and cloud computing solutions
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked.
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Microsoft Dynamics 365
Discover Microsoft's CRM and ERP solutions
Switching Your IT Support Provider
Akita takes the stress out of switching IT support partners with our process.
We also utilise an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks. Discover more about our approach:
IT Consultancy Surrey
As a professional IT company, we also provide business IT consultancy services in Surrey that help simplify IT for organisations.
Getting an optimal IT setup – while considering both functionality and budget – is far from a simple task. Without advanced technical expertise, organisations can easily make investment mistakes, or miss opportunities to unite disparate systems for better operations.
Our IT consulting services remove the burden of having to pick and choose in an endless sea of options. Spanning IT infrastructure, cyber security, unified communication, IT outsourcing and business applications, Akita has the in-house expertise to meet practically every business technology requirement – no matter how big your organisation gets.
Our IT consultants take time to understand your organisation, including both your current situation, as well as your plans for the future. They then use that knowledge of your business needs to recommend the best hardware, software, support plans or solutions for your timing and budgetary requirements. We can even act as a virtual CTO for your organisation should you require it.
Our consultancy can also be used to optimise current systems to save both time and money. For more information about IT consultancy Surrey organisations can rely on:
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Dorset House, Regent Park, Kingston Road, Leatherhead, KT22 7PL
Our Leatherhead Office
With a base central to the county, we’re an IT company Surrey organisations trust.
For speed of service, our advanced IT helpdesk technology allows us to fix over 99% of our customers’ IT issues remotely.
However, for the tiny minority of issues that require us on-site, our office in Leatherhead means that we can be with our Surrey IT support customers quickly.
So whatever you’re issue, you can rely on Akita’s IT support services.
Find UsIT Support In Surrey FAQ
When Is Your IT Support Available?
Our typical supported hours are 9am to 5pm, Monday to Friday. However, as a large-scale Surrey IT company with true 24/7 capabilities, we can provide extended hours or round-the-clock support service - making us the IT support service Surrey organisations trust.
View MoreWhat Is Your SLA Response Time?
Our contractual SLA response time for an IT issue raised is two hours. Typically though, issues are addressed in less than 30 minutes. Issues are also prioritised by severity, so if it’s a business-critical issue you’ll be the first to be assisted.
Over 99% of support issues are dealt with via our remote support technology. For the small minority that can’t be, we guarantee to be onsite within four hours. So we really do offer IT support Surrey organisations can rely on.
What Types Of Organisation Do You Support?
For IT support in Surrey, we typically work with medium and large organisations. Our largest customers exceed 1000 users. Our more than 200 supported customers span practically every industry, so we have experience in IT setups, requirements and industry-specific software.
Do You Support Windows And Macs?
We’re a Microsoft Gold Partner but also have Mac Accredited Engineers. We’re also adept at supporting mixed environments and getting the best out of these technologies working together.
We also can also provide support forGoogle Workspace and organisations using Google setups.
Can You Support Our Other Locations?
Akita’s primary operations are across London and the South East. However, with our network of engineers across the UK, we’re able to support our customers’ satellite from locations ranging from Exeter to Glasgow. And with our 24/7 operations, we’re also able to support our customers’ international locations as well. This ensures a consistent approach to an organisation’s IT management.
Do You Offer Ad Hoc Support?
While we do undertake IT projects and deliver IT services to non-supported customers, we don’t provide support on an ad hoc basis. View more about project management below:
View moreWhat Areas Of Surrey Do You Support?
Our Surrey IT support customers extend across Reigate, Caterham, Redhill, Esher, Oxted, Leatherhead, Dorking, Woking and Guildford. And our location makes us the perfect partner to deliver IT support for Gatwick and Heathrow-based organisations.
Surrey Office
How We Differ From Other IT Support Companies
Established for over 25 years, Akita provides IT solutions to over 250 organisations across London and the South East, plus their satellite locations across the wider UK and internationally.
We’re a scalable IT partner, able to support organisations with the right solutions for every phase of their success.
We also operate high levels of in-house expertise. As a Microsoft Gold partner, we support solutions ranging from Office 365 to Dynamics 365. And don’t worry if you don’t run Windows in your organisation – we’re Mac Certified Technicians as well.
Akita also carries ISO 9001 and 27001 accreditation, as well as being both a Cyber Essentials assessor and Cyber Essentials Plus holder.
IT Support Surrey
Get In Touch
To discuss business support and managed IT services for Surrey organisations call 01372 677063 or use the form below: