From locations in Kent, London and Surrey, we support over 250 organisations across London and the South East, plus their wider satellite offices located throughout the UK and internationally.
Our success and continued growth have been built on providing a truly unbeatable service, delivered by a motivated and highly-skilled team of engineers and consultants.
We keep our customers’ IT systems running through our proactive IT support service, and provide them with efficient and cost-effective IT solutions.
We work hard to be a trusted partner to our customers and focus on providing excellent customer service. That’s why we’ve received over 200 five star reviews from our customers.
What Makes Us Different As An IT Company?
Akita’s approach to IT support embraces both responsive and proactive elements.
Our large IT helpdesk team is on hand 24/7, working to remotely resolve IT issues to tight response times. Comprising of highly-qualified engineers and consultants, the team is experienced in supporting practically every type of software, hardware and system, with an innate understanding of IT processes and best practices.
In the rare instance that a support issue requires us onsite, our engineers can be there quickly thanks to our centralised and well-connected locations.
Meanwhile, our proactive IT maintenance and monitoring services help to stop faults before they happen. This reduces IT-related downtime for our customers, helping them be more profitable.
In addition to IT support, we provide over 40 managed IT services as well as IT consultancy solutions. These offer smart and scalable IT services to organisations of all sizes, designed to help them operate more effectively.
With hundreds of customers served – from 10 to 2,000 users – we have experience of virtually all industries including financial services, accountancy, retail, manufacturing, legal, defence, automotive, FMCG, and transport. We also work with several education and charity organisations, and are able to offer special services available to match their status.
All of these factors make Akita the ideal outsourced IT partner for your organisation. To discuss your IT requirements, please get in touch:
Highly-Accredited IT Partner
At Akita, we are experts in developing solutions that drive digital transformation within organisations. Whether it’s Microsoft SharePoint for collaborative working or remote working solution to help your organisation operate anywhere, our engineers and IT consultants can guide you to the right solutions and help you with hassle-free deployment.
Working with Akita, you can be sure you’re with the right technology partner. We’re a recognised Microsoft Gold and Tier 1 CSP partner, Mac-accredited and a 3CX platinum partner for our VoIP telecoms services.
We are also Cyber Essentials, ISO 9001 and ISO 27001 accredited for our processes and security.
So should you choose to work with us, you know that our IT support and services will be of the highest quality.
Moving To Akita’s IT Support & Managed Services
Whether you currently have in-house IT resources, an existing IT partner, or no support at all, we make it easy for organisations to move their IT to our care.
Our approach to IT ensures that organisations of all sizes get the right level of support and ongoing systems development.
For each new customer, we dedicate time to thoroughly understanding your IT systems and processes. We’ll provide detailed information on potential system and process improvements that will enhance reliability and performance. And with your approval, we’ll action them too.
We also focus on our customers’ business goals, determining how these can be achieved through cost-effective IT solutions.
Moving forwards, we’ll monitor your systems around the clock, eliminating potential problems from your IT setup.
You’ll also have a Technical Account Manager. An experienced engineer (not a salesperson), they’ll be on hand to answer questions about your IT, help plan system improvements, and keep you informed of the IT developments you need to know about.
So if you’re looking for an outsourced IT partner with the expertise and scale to help your organisation grow, please get in touch with Akita.