IT SUPPORT ESSEX
Strategic IT support and services partner
Akita is an award-winning provider of IT support services that Essex organisations trust and depend on.
Working with organisations spanning a wide range of industries, we provide effective IT support, managed services, and strategic IT consultancy tailored to drive growth and maintain a competitive edge.
As a Microsoft Solutions Partner, Cyber Essentials Plus assessor, and ISO 27001 accredited company, we bring unparalleled expertise and comprehensive service to support your organisation’s needs at every turn.
Discover more about our IT support in Essex by requesting a quote today:
EXPERT PROVIDER OF IT SUPPORT IN ESSEX
Akita provides professional IT support for organisations across London and the South East, as well as their satellite offices located across the wider UK and internationally.
Our 24/7 IT support helpdesk is staffed by a large team of skilled IT engineers and consultants. We use remote support software to access our customers’ PCs and IT systems and resolve issues remotely.
We resolve over 99% of our customers’ IT issues remotely. For the rare issues that require us on-site, we can be with our Essex customers in person in as little as 30 minutes.
24/7
IT Support & Systems Monitoring
IT Support Essex
Proactive Support To Prevent IT Problems
Alongside responsive helpdesk support, we deliver proactive IT support that reduces IT-related downtime.
Our NOC support in Essex ensures that our customers’ IT systems are monitored 24/7, machines are fully patched, and all hardware is well maintained.
We’ll also take practical steps, ensuring updates take place out of hours (so as not to disrupt staff) and reviewing support tickets with you to identify areas of infrastructure improvement or required training.
We can also help you strategise the development of your IT systems, ensuring your IT can grow with your organisation’s success.
For more about our support please view our case studies:
View MoreAccreditations
See some of the accreditations and awards that Akita holds for its IT support, cyber security and wider service operations:
200+ five star reviews
Cyber Security Experts
Cyber Security Services For Essex
Akita is a leading provider of cyber security services and consultancy to organisations across Essex and the wider South East.
As Cyber Essentials Plus assessors and CREST-accredited professionals, our team of expert cyber security consultants deliver audits and services tailored to meet the most stringent and advanced requirements. These include:
- Cyber Essentials & Cyber Essentials Plus
- Vulnerability Scanning
- Penetration Testing
- Cyber Security Audits
- PCI DSS Compliance Scanning
- Cyber Security Training
- ISO 27001 Consultancy
- Cyber Security Consultancy
Meanwhile, our expertise in a wide range of IT services and cross-industry experience means that we can deliver IT consultancy for any stage of an organisation’s growth
Start a conversation about cyber security services in Essex today:
Talk To An ExpertMANAGED IT SERVICES
Alongside support, Akita is a leading provider of IT services in Essex. Our extensive portfolio includes over 40 professional IT solutions designed to enhance and streamline operations.
Our comprehensive suite of services covers every organisational requirement, from network management to cloud solutions. And we pride ourselves on delivering customised IT service and consultancy thats designed for the needs of each customer, ensuring optimal performance and security at every step. Discover more below:
Our IT Services
Discover some of our most popular business IT services:
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Cloud Services
Discover our range of hosted services and cloud computing solutions
Connectivity
Solutions for internet and network connectivity
Server Installation & Maintenance
Server installation, maintenance, management, migration, monitoring and backups
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Essex IT Support FAQs
What time does your Essex IT support operate?
Our standard hours of support are 9am to 5pm, Monday to Friday. However, with a 24/7 helpdesk we can offer both extended hours and around the clock support, including weekends.
More infoDo you offer IT support for hybrid/remote workers?
Yes. We resolve over 99% of support tickets with our remote technology. So supporting users out of the office isn't a problem.
How can I submit an IT support ticket?
You can email or phone us and our team will pick it up straight away. Alternatively, you can submit a request via our dedicated customer portal and monitor progress from there.
Can you support our other business locations?
Yes. Our main areas of operation are across London and the South East. But we also support our customers' other locations both across the UK and internationally. This ensures you get a consistent IT experience across your organisation.
Do you offer ad hoc support?
While we'll certainly be happy to talk to you about ad hoc IT projects, we don't provide ad hoc support.
How will you look after our service?
All customers have an account manager. We will regularly produce reports on how we are performing and will take you through any trends or concerns we have.
IT Support in Essex
Why Work With Akita?
Established for over 25 years, Akita provides IT solutions to over 250 organisations across London and the South East.
With a skills base covering practically every aspect of business IT, as well as many types of industry-specific software, our engineers can help with whatever Essex IT support requirements you may have. We are a Microsoft Partner and also Apple certified.
Akita’s IT support service comes with guaranteed response times for issues raised. We will also prioritise support based on the severity of an issue and how it affects business continuity. So if your IT problem has shut down your entire business operations, you won’t be left waiting in a queue.
Over 99% of the IT support requests we receive can be resolved remotely. So we’re the perfect IT partner should your organisation need remote or hybrid working IT support.
However, with speedy onsite IT support available as needed, you may well see our IT engineers in locations including Grays, Romford, Basildon, Brentwood, Chelmsford, Grays, Southend, Loughton and Harlow.
Our fast response and attentive service have earned Akita over 200 five star reviews from our customers.
IT Services Company Essex
Contact Us
For IT support for Essex companies, or to discuss managed IT services, call 0330 058 8000 or get in touch.