it support company essex

      IT SUPPORT ESSEX

      Akita is a leading IT company working across Essex.

      We deliver IT support services Essex organisations rely on. Working with organisations of between 10 and 200 users across practically every industry, we offer effective IT helpdesk support, managed services and expert IT consultancy.

      Our business IT solutions are utilised by organisations in Grays, Romford, Brentwood, Chelmsford, Loughton and Harlow, and we also deliver IT projects and provide other managed IT services across Essex. So wherever you’re based in Essex, we’re likely working nearby.

      Our services are cost-effective and our IT solutions are designed to support your growth.

      Discover more about our IT support in Essex by requesting a quote today:

      IT Support Quote

      Request a no-obligation IT cost comparison:
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      IT Company Essex

      IT SUPPORT IN ESSEX

      Akita provides professional IT support for organisations across London and the South East, as well as their satellite offices located across the wider UK and internationally.

      Our 24/7 IT support helpdesk is staffed by a large team of skilled IT engineers and consultants. We use remote support software to access our customers’ PCs and IT systems and resolve issues remotely.

      We resolve over 99% of our customers’ IT issues remotely. For the rare issues that require us on-site, we can be with our Essex customers in person in as little as 40 minutes.

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      24/7

      IT Systems Monitoring

      IT Support Essex

      Proactive Support

      Alongside responsive helpdesk support, we deliver proactive IT support that reduces IT-related downtime.

      Our proactive IT support in Essex ensures that our customers’ IT systems are monitored 24/7, machines are fully patched, and all hardware is well maintained.

      We’ll also take practical steps, ensuring updates take place out of hours (so as not to disrupt staff) and reviewing support tickets with you to identify areas of infrastructure improvement or required training.

      We can also help you strategise the development of your IT systems, ensuring your IT can grow with your organisation’s success.

      For more about our support please view our case studies:

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      it support bromley

      200+ five star reviews

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      IT Services Essex

      Cyber Security & Consultancy

      For over 25 years, Akita has provided cyber security services and consultancy to organisations across London and the South East.

      Our team of expert security consultants can deliver security audits and advanced services to make your company more secure. And thanks to our assessor status we can even assist you to become Cyber Essentials accredited.

      Meanwhile, our expertise in a wide range of IT services and cross-industry experience means that we can deliver IT consultancy for any stage of an organisation’s growth

      Start a conversation about cyber security or consultancy today:

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      Support FAQs

      What time does your IT support operate?

      Our standard hours of support are 9am to 5pm, Monday to Friday. However, with a 24/7 helpdesk we can offer both extended hours and around the clock support, including weekends.

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      Do you offer IT support for hybrid/remote workers?

      Yes. We resolve over 99% of support tickets with our remote technology. So supporting users out of the office isn't a problem.

      How can I submit an IT support ticket?

      You can email or phone us and our team will pick it up straight away. Alternatively, you can submit a request via our dedicated customer portal and monitor progress from there.

      Can you support our other business locations?

      Yes. Our main areas of operation are across London and the South East. But we also support our customers' other locations both across the UK and internationally. This ensures you get a consistent IT experience across your organisation.

      Do you offer ad hoc support?

      While we'll certainly be happy to talk to you about ad hoc IT projects, we don't provide ad hoc support.

      How will you look after our service?

      All customers have an account manager. We will regularly produce reports on how we are performing and will take you through any trends or concerns we have.

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      Proactive IT Support in Essex

      ABOUT AKITA’S EXPERTISE

      Established for over 25 years, Akita provides IT solutions to over 250 organisations across London and the South East.

      With a skills base covering practically every aspect of business IT, as well as many types of industry-specific software, our engineers are able to help with whatever IT support requirements you may have. We are a Microsoft Gold Partner and also Apple certified.

      Akita’s IT support service comes with guaranteed response times for issues raised. We will also prioritise support based on the severity of an issue and how it affects business continuity. So if your IT problem has shut down your entire business operations, you won’t be left waiting in a queue.

      And as the majority of our IT support is conducted remotely, we’re the perfect partner should your organisation conduct remote or hybrid working.

      Our fast response and attentive service have earned Akita over 200 five star reviews from our customers.

      IT Company Essex

      Contact Us For IT Solutions

      For IT support for Essex companies, or to discuss managed IT services, call 0330 058 8000 or get in touch.

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