IT SUPPORT FOR MANUFACTURING
A single, strategic IT partner for manufacturing operations & technology
Keep Production Moving & Your Organisation Growing With Reliable, Strategic IT
Akita provides strategic IT support for manufacturers that depend on reliable systems, secure infrastructure and connected operations.
From production-critical support and cyber security to cloud, Microsoft 365, Power BI and Dynamics 365 Business Central ERP solutions, we help manufacturing organisations reduce technology risk, improve visibility and keep operations moving.
To discuss the support of your technology, please get in touch:
IT Support For Manufacturing
Manufacturing IT Challenges We Solve
Manufacturing places different demands on IT. A system issue can affect production schedules, order fulfilment, stock control, customer commitments and operational reporting.
Akita helps manufacturers address common technology challenges including:
- Production downtime caused by unreliable systems
Proactive monitoring, responsive support and resilient infrastructure help reduce avoidable disruption. - Disconnected business and production systems
We help connect finance, inventory, warehousing, reporting and production processes through platforms such as Microsoft 365, Power Automate and Business Central. - Cyber security risk across IT and operational environments
We support layered protection across users, devices, networks and data, helping manufacturers reduce exposure to ransomware, phishing, device compromise and supply chain risk. - Limited operational visibility
Through Power BI dashboards, reporting and business application consultancy, we help leadership teams make faster, better-informed decisions. - Ageing infrastructure and legacy systems
We assess dependencies, reduce risk and create practical roadmaps for modernisation without unnecessary disruption.
24 Hour
Systems Monitoring
20 +
Manufacturers Organisations Supported
2 Hour
Guaranteed Response Time
Keep operations running
24/7 IT Support Services For Manufacturers
Akita’s manufacturing customers benefit from proactive IT support that works when they do.
Our world-class IT support provides them with access to our expert helpdesk team. Resolving issues against strict SLAs, they prioritise problems based on severity, minimising business disruption.
We solve over 99% of customers’ issues remotely. But should you need it, we have the ability to be at locations across the South of England within a 4-hour SLA time.
Our proactive IT support includes monitoring services and our NOC services, and can also offer a 24/7 IT support service.
Modernising Operations
IT Services FOR Manufacturing
Maximise Uptime & Production Resilience
Strengthen the infrastructure that keeps your operations running. We manage networks, servers, connectivity, backups and disaster recovery to reduce disruption and support continuous production.
Enable Scalable, Flexible Working
Give teams reliable access to the systems and information they need, wherever they are. Our cloud solutions and Modern Workplace services delvier collaboration and scalable growth.
Connect & Streamline Manufacturing Operations
Integrate the systems that manage production, inventory and warehousing. From ERP and MRP development to barcode solutions and automation tools, we help reduce manual processes and improve operational visibility.
Turn Manufacturing Data Into Better Decisions
Make performance easier to understand with Power BI reporting. We’ll create dashboards, forecasting and production KPIs that give decision-makers clearer, more timely insight.
Build A Clear Technology Roadmap
Align IT investment with your wider business priorities. Our IT consultancy and strategic IT roadmapping helps manufacturers modernise ageing systems, plan digital transformation and make better long-term technology decisions.
Protection Production
Cyber Security Services For Manufacturing
Manufacturing is now more digital, more connected – and more exposed. As production systems, supply chains and operational technology integrate with IT networks, attack surfaces have expanded significantly.
Cyber threats now present a direct risk to uptime, intellectual property and commercial continuity. Ransomware, device compromise, IoT device hacking and network intrusion can halt production, corrupt critical data, risk IP, and undermine customer confidence.
Manufacturers, therefore, need continuous, proactive protection specifically designed for their operational environments – not a generic IT offering.
And that’s where Akita’s cyber security expertise adds real value for manufacturers.
Our cyber security services for manufacturers include:
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Endpoint Detection and Response (EDR) to contain threats at device level. Identify suspicious activity quickly and isolate compromised endpoints before threats can spread.
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Managed Detection and Response (MDR) with 24/7 monitoring and rapid incident response. Gain continuous oversight of your environment and expert support when security incidents occur.
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Cyber awareness training to reduce human-driven risk. Help employees recognise phishing, social engineering and other common cyber threats.
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Network penetration testing to uncover and remediate vulnerabilities. Identify weaknesses before attackers can exploit them and prioritise the issues that present the greatest risk.
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Cyber Essentials Plus readiness, support and assessment. Strengthen your security controls and prepare your organisation for independent certification.
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ISO 27001 compliance support. Build and maintain an effective information security management framework aligned with recognised international standards.
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Cyber security consultancy for manufacturing and supply chains. Protect connected operations, sensitive data and critical supplier relationships against evolving cyber risks.
Cyber Security For Manufacturing REport
MAKE UK: Cyber Security In Manufacturing
Cyber resilience is no longer just about protecting data: it’s about keeping factories running, supply chains moving and customers confident, says this report from the UK’s manufacturing industry body:
Read Now
Connected Manufacturing Systems
Manufacturing ERP Systems & Software
Manufacturers need more than reliable IT. They need accurate information, efficient processes and the ability to respond quickly to changing demand. Akita helps manufacturers achieve greater operational control through modern, AI-enabled ERP solutions built on Microsoft Dynamics 365 Business Central.
As a Microsoft Business Applications Solutions Partner, we help organisations connect finance, purchasing, inventory, warehousing, supply chain and production management within a single, integrated platform. By bringing critical business data together, manufacturers gain the visibility needed to improve decision-making, increase efficiency and reduce operational complexity.
Business Central provides real-time insight across your organisation, helping teams monitor performance, optimise inventory, improve production planning and respond faster to customer and market demands. Built-in AI capabilities further support productivity by automating routine tasks, improving forecasting and surfacing actionable insights.
Akita’s manufacturing ERP consultants provide end-to-end support, from business process reviews and solution architecture through to implementation, optimisation and ongoing support. We tailor every solution to your operational requirements, ensuring technology aligns with the way your business works.
As your organisation grows, we can extend your solution with Dynamics 365, Power Platform, Microsoft 365 and third-party integrations, creating a connected technology environment that supports greater agility, resilience and sustainable growth.
Request a free ERP readiness assessment to identify opportunities for greater visibility, efficiency and operational control:
ERP ReadinessManaged IT Services for manufacturers
Manufacturing IT Support In Practice
Discover how we support manufacturers across a range of technology challenges:
Manufacturing
IT Support For Security Manufacturer
Manufacturing
Outsourced IT Support & Strategy For Metal Fastenings Distributor
Food & Drink
IT Support For Nutrition Manufacturer
All-in-One IT Partner To Manufacturers
Infographic: Meeting Manufacturing IT Challenges
We understand the IT challenges others don’t – and how to solve them:
View
30 Year
IT Heritage
Strategic It for manufacturers
Why Choose Akita As Your Manufacturing IT Partner?
With 30 years of experience, Akita delivers more than just break-fix support — we deliver a strategic IT partnership to manufacturing organisations, aligning technology with production goals to drive efficiency, reliability and growth.
We support manufacturers of all sizes across London, the South East and beyond from our offices across the South East. Our scale and infrastructure enable us to provide responsive IT support both at main sites and across satellite locations throughout the UK and internationally.
Our talented team of IT engineers and consultants are experienced in a broad range of infrastructure, hardware and software — including industry-specific manufacturing systems. We pride ourselves on delivering proactive, dependable support that helps manufacturing operations run smoothly.
Trusted By Manufacturers For:
- End-to-end service – From IT consultancy and infrastructure management to cyber security and compliance
- Fast response times – UK helpdesk with over 98% SLA performance
- Customer satisfaction – Award-winning service with over 200 five-star reviews
- Manufacturing expertise – First-hand knowledge of factory floor pressures and operational demands
Whether you need help modernising legacy systems, or require IT support that responds to day-to-day manufacturing challenges, Akita is the dependable IT partner for manufacturing success.
Manufacturing IT Support FAQ
How can IT support reduce downtime in manufacturing?
Akita's proactive IT support helps identify and resolve technology issues before they develop into operational disruption. This can include monitoring critical infrastructure, maintaining systems, managing updates and responding quickly when problems occur.
Akita combines proactive IT management with 24/7 support to help manufacturers maintain reliable technology environments. By reducing avoidable incidents and accelerating issue resolution, we help keep employees productive and minimise disruption to business and production operations.
Can Akita help manufacturers achieve Cyber Essentials and meet compliance requirements?
Yes. Our Cyber Security consultants can help manufacturers strengthen their cyber security controls and work towards recognised standards such as Cyber Essentials and Cyber Essentials Plus.
As a Cyber Essentials assessment organisation with ISO 27001 expertise, Akita can assess existing security measures, identify gaps and implement improvements across areas such as access control, endpoint security, patching and network protection. We also help manufacturers develop stronger security practices to support wider customer, supply chain and regulatory requirements.
What are the benefits of IT support for manufacturing companies?
Tailored IT support gives manufacturers access to broader technical expertise without having to build every capability internally. This improves system reliability, strengthens cyber security and provides a clearer technology strategy.
Akita supports manufacturers across their wider technology environment, from day-to-day IT support and infrastructure to cloud, cyber security, Microsoft 365, AI and business applications. This joined-up approach helps ensure technology investments support operational priorities and future growth.
How can manufacturers protect against cyber attacks?
Manufacturers can reduce cyber risk through a layered approach that combines secure technology, proactive monitoring and employee awareness.
Measures may include multi-factor authentication, endpoint protection, managed threat detection, vulnerability management, security patching and cyber awareness training. Akita helps manufacturers assess their current security posture and implement proportionate controls that protect users, systems and data without unnecessarily restricting operations.
How can manufacturers secure legacy systems and equipment?
Legacy technology can present a particular security challenge when systems cannot be updated, replaced or protected using conventional methods.
Rather than treating every legacy system in the same way, Akita assesses the risks and dependencies surrounding each environment. Appropriate measures can include network segmentation, restricted access, enhanced monitoring and additional security controls. Where modernisation is practical, we can also help develop a structured roadmap for replacing outdated technology while minimising operational disruption.
What are the biggest cyber security risks for manufacturers?
Manufacturers face threats including ransomware, phishing, compromised user accounts, supply chain attacks and vulnerabilities within outdated technology. Increasing connectivity between business IT and operational systems can also create additional points of exposure.
Akita helps manufacturers understand these risks and establish appropriate protections through cyber security assessments, managed detection and response, penetration testing, employee training and recognised security frameworks. This creates a more resilient security posture while supporting the operational requirements of the business.
IT Services For Manufacturing Companies UK
Get In Touch
To discuss business IT support or managed services, please get in touch with our experts today:
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