IT SUPPORT BERKSHIRE
Akita is a leading IT managed service provider, providing IT support and services in Berkshire, London and wider South East.
We deliver managed IT support Berkshire organisations of all sizes rely on.
Working with organisations from practically every industry, we’re a professional IT managed service partner that can support your growth.
We’re a Microsoft Gold partner and Mac certified, and each of our engineers is also highly qualified in their own specialism. And we offer a high-quality service, with over 200 five-star customer reviews to prove it.
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IT SUPPORT BERKSHIRE
Our large and responsive helpdesk is staffed by experienced IT specialists and consultants trained in a wide range of systems and software.
Our IT support service provides:
- A guaranteed SLA response within two hours (average response time is currently less than 40 minutes).
- Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions
- Issue prioritisation based on severity – if an issue is business-critical, we’ll be with you first
Akita uses remote IT support technology to fix issues, making us the perfect partner for organisations with staff working remotely.
For the less than 1% of issues that require us onsite, we can be with you in a little over an hour thanks to our London and Surrey offices.
200+ five star reviews
The support service is always run at the highest possible standard. All issues are resolved with a lot of care. All phone calls and emails are answered very professionally and in extremely good manners. Thank you Akita :)
Fantastic IT support for all business large and small, very helpful and so so super efficient.
They have a fantastic team of specialists who are understanding, kind and informative. Their support feels both professional and personal to the company, which makes our own IT department function even more effectively.
...extremely professional, friendly and provide excellent customer service.
We consider Akita as our off site IT department and find you and your colleagues always happy to assist with our questions.
PROACTIVE IT SUPPORT
Alongside our helpdesk support, our service includes proactive IT support. This strategic approach to organisations’ IT support targets the root causes of IT-related downtime: predicting issues before they occur and reducing IT-related downtime.
Our proactive IT support for our Berkshire customers ensures that their IT systems are monitored around the clock, PCs are fully patched, upgrades are performed, and all hardware is well maintained. We’ll also take practical steps, ensuring updates take place out of hours (so as not to disrupt staff).
We’ll also review your support tickets with you to identify areas of improvement or where further user training may be required.
Our engineers can also help you strategise the development of your IT systems, ensuring IT continues to grow and develop with your organisation’s success.
IT SERVICES BERKSHIRE
Alongside support, Akita offers a full range of managed IT services covering practically every operational requirement. View more or contact us with your requirement:
Cloud Computing Solutions
Discover our range of hosted cloud services and cloud computing solutions
IT Network Services
Tailored local, wide area and wireless IT network services and solutions
IT Security Services
A full suite of professional IT network security services for organisations of all sizes
VOIP Phones & Telephony
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Hardware & Software Procurement
Source new equipment and programmes with our IT hardware and software procurement team.
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Get in touch
To discuss your managed IT service requirements, please get in touch.
IT Support In Berkshire
Technical Account Manager
In addition to our proactive support approach, all of Akita’s supported customers are provided with a Technical Account Manager. This is a senior IT engineer who will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy over the course of the relationship.
Our Technical Account Managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.
MOVING YOUR IT SUPPORT TO AKITA
Whatever your current IT support situation, we’ll take the lead in moving you to our support as quickly and easily as possible.
Our support transition process has been developed to minimise hassle to businesses. From sourcing administration rights and mapping networks to migrating licences and learning your processes, we’ll take the hassle out of managed IT.
Our consultants will also dedicate time to assessing the state of your IT systems and processes and suggest immediate and long-term improvements. And we’ll work with you to establish how these improvements can align with your organisation’s goals.
Get In Touch
To discuss IT support in Berkshire, along with our wider managed service, speak to one of our experts today:
We have received your enquiry and a member of our team will be in touch soon. If your query is time sensitive please do call us.