IT SUPPORT BERKSHIRE
Akita is a leading IT managed service provider in the South East.
We deliver IT support Reading and wider Berkshire-based organisations rely on, alongside a wide range of services ranging from cyber security through to digital transformation consultancy.
Working across practically every industry, we’re a professional managed IT partner that can support your growth.
A Microsoft Gold partner and certified in Mac support, we have high levels of in-house technical expertise. And we offer a high-quality service, with over 200 five-star customer reviews.
To request a quote for our IT support Reading services please get in touch:
IT SUPPORT BERKSHIRE Organisations Rely On
Akita provides an effective 24/7 IT support service for our customers across Berkshire. – which is also the home to one of our data centres.
Our professional IT support service provides:
- A guaranteed SLA response within two hours (average response time is currently less than 40 minutes).
- Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions
- Issue prioritisation based on severity – if an issue is business-critical, we’ll be with you first
Our large and responsive helpdesk is staffed by experienced IT specialists and consultants trained in a wide range of systems and software. Akita uses remote IT support technology to fix issues, making us the perfect partner for organisations with staff working remotely.
For the less than 1% of issues that require us onsite, we can be with you in a little over an hour thanks to our London and Surrey offices.
200+ five star reviews
PROACTIVE IT SUPPORT
Alongside our helpdesk support, our service includes proactive IT support Berkshire organisations can rely on. This strategic approach to organisations’ IT support targets the root causes of IT-related downtime: predicting issues before they occur and reducing IT-related downtime.
Our proactive IT support services for our Berkshire customers ensure that their IT systems are monitored around the clock, PCs are fully patched, upgrades are performed, and all hardware is well maintained. We’ll also take practical steps, ensuring updates take place out of hours (so as not to disrupt staff).
We’ll also review your support tickets with you to identify areas of improvement or where further user training may be required.
Our engineers can also help you strategise the development of your IT systems, ensuring IT continues to scale and develop alongside your organisation’s success.
View our video explaining our proactive IT support Reading organisations can trust:
IT SERVICES BERKSHIRE
Alongside support, Akita offers a full range of managed IT services covering practically every operational requirement. View more or contact us with your requirement:
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
Cloud Services
Discover our range of hosted services and cloud computing solutions
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked.
Core IT Services
Our managed IT services cover all of the everyday requirements for business IT.
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
IT Support Reading & Berkshire
About Our Berkshire Operations
Reading is the home of one of our data centres. Customers taking advantage of our cloud computing services benefit from the safety and security of their data being held in two geographically separate locations.
With this location, we’re able to support organisations across Berkshire including those in Reading, Bracknell, Wokingham, Bracknell, Basingstoke and Newbury, plus locations further afield including Slough, Maidenhead, Farnborough and Aldershot.
Our IT services in Reading and Berkshire extend well beyond cloud; we offer a full width of managed services and consultancy solutions that an organisation would need
View more about our managed services:
View Services
Account Management
In addition to our proactive support approach, all of Akita’s supported customers are provided with an Account Manager. They will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy over the course of the relationship.
Our Account Managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.
IT Support Berkshire FAQ
When Is Your IT Support Available?
Whilst our standard IT support Berkshire offering is between 9 am and 5 pm, we also offer Extended Hours Support for those operating between 7 am, and 9 pm, as well as fully round-the-clock support with our 24/7 service.
Can You Support Our Other Locations?
Yes. As well as providing IT support in Reading and across the South East, we also have a network of experienced engineers situated across the country who can be on-site at any location within 4 hours. Additionally, we also support our international customers with our remote support service.
Do You Have An SLA?
Yes. Our service level agreement means that we’re contractually obliged to respond to your issue in a maximum of 2 hours, however, our average response times are typically around 20 minutes, making us an IT company Berkshire organisations can rely on.
Do You Provide Solutions For Staff Who Don’t Work In The Office?
Our remote support technology allows us to work with users regardless of where they’re based. And we also offer a range of managed IT services reading organisations can trust that support both hybrid and fully remote working models.
What Is Included In Akita’s IT Support?
Our IT support in Berkshire includes unlimited helpdesk tickets for general support and “how-to” enquiries, proactive support aimed at reducing business downtime and disruption, and 24/7 systems monitoring to ensure your organisation is always safe. Each of our customers is also assigned their own personal account manager who works to become an expert in their processes to best suggest new implementations and understand their struggles.
MOVING YOUR IT SUPPORT TO AKITA
Whatever your current IT support situation, we’ll take the lead in moving you to our support as quickly and easily as possible.
Our support transition process has been developed to minimise hassle to businesses. From sourcing administration rights and mapping networks to migrating licences and learning your processes, we’ll take the hassle out of managed IT.
Our consultants will also dedicate time to assessing the state of your IT systems and processes and suggest immediate and long-term improvements. And we’ll work with you to establish how these improvements can align with your organisation’s goals.
IT Support In Reading & Berkshire
Get In Touch
To discuss business IT support in Reading and Berkshire, reach out today: