IT Support Slough
Akita provides effective IT support to organisations across the South East.
As a leading managed service provider, Akita offers IT support Slough organisations can rely on.
With a large 24/7 helpdesk on hand employing our proactive approach to IT support, our goal is to remove any stress relating to IT and keep your systems running optimally at all times.
We have a range of services ranging from IT helpdesk support, to disaster recovery, to digital transformation consultancy, making us a one-stop-shop for all your business IT requirements.
Business IT Support Slough
Akita supports hundreds of organisations across London and the South East with a network of over 50 engineers, and our London and Leatherhead offices give us quick access to Slough.
With a 24/7 IT support service, were on hand for organisations who operate into the night, ensuring issues don’t develop into real problems.
We also have a proactive ideology meaning that rather than simply reacting to issues when they inevitably arise, we focus on preparing systems and monitoring 24/7 to ensure those issues don’t arise in the first place.
When issues, questions or queries do come into us, we have a contractual agreement to respond within 2 hours meaning your operations can continue to run smoothly throughout the day. Although we’re contractually obliged to respond in that time, our average response time of 30 minutes is a more accurate representation of our service.
IT Support Slough
Managed IT Services In Slough
Alongside our IT support services, Akita also offers a wide range of professional IT services.
Our IT consultants and specialists deliver services to meet a wide range of organisational requirements. And with years of expertise in areas ranging from IT consultancy to cloud services to communication technologies, we can provide solutions for every stage of your growth.
With scalability and efficiency built into their operation by design, discover more about the potential of Akita’s IT services to benefit your organisation.
Find out more about our services below:
Core IT Services
Our managed IT services cover all of the everyday requirements for business IT.
Connectivity
Solutions for internet and network connectivity
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked.
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
Cloud Services
Discover our range of hosted services and cloud computing solutions
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Microsoft Dynamics 365
Discover Microsoft's CRM and ERP solutions
IT Support Slough
Moving Your IT Support To Akita
Transitioning between IT support providers is often thought of as a lengthy and painful process, and often becomes the sole reason that organisations sit, unsatisfied with one IT partner for years on end.
With Akita, it’s different. We take all the stress out of switching, managing the entire process for you. We get in touch with your current partner(s) in order to transfer your data, removing you as the middleman. Utilising industry-recognised software for storing your data, we get your setup transferred quickly and efficiently.
Our tailored process means during the transition phase, your operations can carry on as normal and you’ll be transferred to Akita in a pain-free, professional manner.
View more in our video:
IT Support Slough
IT Security For Slough Organisations
Cyber Security is a vital consideration for all organisations, and getting it right can be the difference between continued success, and total destruction.
Being an Akita customer means you’ll have access to our dedicated cyber security team of experts. They focus on proactively ensuring that our customers are secure through initiatives such as 24/7 systems monitoring.
Our cyber security specialists are also certified assessors for the Cyber Essentials certification, which acts as a proof point for organisational cyber security and is often a requirement for business insurance.
The accreditation also assists organisations in winning business tenders by displaying their commitment to being cyber secure.
Our experts can guide your organisation through the accreditation to ensure it passes the first time, providing tips and areas to action throughout the preparation phase.
Our consultants are on hand to recommend the best cyber security solutions for your organisation, providing the most effective tools for your specific situation.
IT Support Slough
View Our Case Studies
Charity
Hospice In The Weald
Industrial Fabrication
Cyber Essentials Plus For Industrial Manufacturer
Sport
The LTA
IT Support Slough
Why Work With Akita
As an Akita customer, you’ll receive a personal account manager to simplify your experience with us even more. Your account manager will engage in regular visits and calls to discuss new technologies and solutions that may benefit your operations and enhance your way of working.
They will take the time to learn your setup and understand how your organisation works. By doing this, they’ll have the best knowledge to understand areas that you could improve, and what your organisation might need before you even know it.
Additionally, they will be the face of Akita for you, so any questions about your account with us, or about Akita in general, you can go straight to them. At Akita, we focus on not only being there to support your IT systems and keep your operations running smoothly but also to encourage development and improvement.
Our account managers act as your personal business consultants with the goal of enhancing your business processes through new integrations. We’re a long-term partner who will guide your organisation through strategic and steady growth with the help of advanced technology.
Your Local IT Partner
With offices located in London and Surrey, as well as our Reading data centre, were close to the heart of Slough. Only 20 miles away, we’re guaranteed to be with you promptly if anything needs our attention.
IT Support Slough FAQ
What Hours Is Your IT Support Available?
Our standard support runs between 9 am and 5 pm for organisations operating in traditional working hours. We do also offer extended hours support between 7 am and 9 pm for organisations operating longer or varying hours. And finally, we also offer 24/7 support for organisations who require access to support around the clock.
What Types Of Organisation Do Your Support?
Typically we work with organisations in the South East ranging in size from 10 – 200. Although this is the most common size and location of our customer base, we also support organisations throughout the UK, as well as international businesses too with over 1000 users.
Can You Provide IT Support To Our Remote Users?
Yes. We have multiple initiatives in place to support all types of remote working whether that be hybrid or fully remote staff, working on the go or even working abroad.
Do You Support Mac Devices As Well As Windows?
We support customers that run fully Windows-based setups, fully Mac-based setups and even ones that run a mix of both. With in-house Mac Certified Technicians, we’re well equipped to work with all setups.
Can We Rely On You Addressing Issues On The Same Day?
Yes. Our SLA states that we will respond within 2 hours, though normally we get to you in under 30 minutes.
