London and South East
IT SUPPORT
Akita is a leading provider of managed IT support services across London and the South East.
We’re the managed IT partner to over 250 organisations, working with organisations ranging from SMEs to enterprise-size. We provide them with responsive 24/7 helpdesk support and proactive services that reduce IT-related downtime.
Whether you are looking for an outsourced IT company, or technical assistance to supplement existing IT staff, Akita can be an effective and cost-efficient IT partner to your organisation.
Our Managed IT Support Service
Akita’s support mixes both responsive and proactive elements. These combine to offer a complete IT service, encompassing support, management and strategic planning, maintaining alignment between IT systems and your business plans
RESPONSIVE SUPPORT
Akita operates a 24/7 IT helpdesk to assist our customers with their support requirements.
Our service delivers all the levels of IT assistance an organisation can require. So whether you need responsive break/fix help, answers to ‘how-to’ questions or advanced technical support, we’ll be the IT partner you can rely on.
We work to strict response times, ensuring all issues are addressed within two hours (our average response time has been less than 22 mins this year so far). Our helpdesk also prioritises support based on the severity of issues. So if your IT problem is business-critical, we’ll be sure to help you first.
We fix over 99% of issues using remote support. For the minority of issues that require it, Akita can deliver onsite support quickly across the region thanks to our offices in Kent, London and Surrey.
Akita’s expert team of IT engineers and consultants are experienced in supporting a broad range of systems, software and processes, and have experience working with a diverse selection of industries. So you can be sure they’ll have the technical expertise you need.
PROACTIVE SUPPORT
While a responsive service is important, it’s more efficient if IT issues don’t happen in the first place. For this reason, Akita delivers a proactive support service as well.
We provide 24/7 remote monitoring for core systems, hardware and software, checking on the health of your IT infrastructure. This allows us to detect IT issues as they develop and prevent them from becoming problems – often before our customers have arrived at their workplace for the day.
Monitoring also provides us with an indication of when IT hardware is reaching the end of its life. So we can give you an advanced warning about when to replace core items such as servers before they fail, giving organisations time to make informed choices rather than rushed decisions.
We also provide dedicated Proactive General Maintenance time to our customers, focused on keeping their IT systems in the best shape possible.
From scheduling updates out of hours to patching against the latest threats, our proactive approach actively reduces IT-related business interruption. In the process, it saves organisations money as well.
Customer Reviews
Remote IT Support & Hybrid Working
Akita is the perfect IT support partner for organisations that have remote workers or that operate hybrid working practices.
For a number of years, our highly-developed cloud systems have allowed us to deliver remote IT support to our customers’ regional offices both across the UK and internationally. Now, with a rising number of organisations embracing remote or hybrid working, we can deliver them the same excellent service and fast response times where ever your staff are based.
For more information on the ways we support remote or hybrid working, please download our white paper.
WHY WORK WITH AKITA?
24/7 helpdesk
Access to responsive IT Support with experienced IT engineers and specialists around the clock whenever your organisation needs it.
Proactive approach
Our proactive general maintenance and ongoing monitoring help to prevent IT problems, rather than just solve them.
Expertise
We carry Microsoft Gold Partner status, Apple Mac technicians accreditations, Cyber Essentials certification, plus ISO 9001 and 27001 accreditations.
Scalable solutions
Our large team and breadth of experience mean our IT services grow with your business. Your organisation won’t outgrow our capabilities.
Excellent customer service
We’re dedicated to keeping our customers happy. Our median customer relationship is 5 years and growing.
Cost-effective
Our services are on average 40% cheaper than in-house support and more efficient due to our scale.
Managed IT Support
OUR EXPERTISE
Akita has a 25 year history of providing effective IT solutions. We’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.
With more than 40 IT engineers and consultants, we’ve got the in-house experience to cover offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 & 9001 and Cyber Essentials.
IT Support Service
Technical Account Management
All of Akita’s supported customers are provided with a Technical Account Manager – a senior IT engineer who will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy over the course of the relationship.
Our Technical Account Managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.
IT Support Case Studies
IT Managed Service Provider
About Akita
Established since 1996, Akita is a leading provider of business IT support, managed IT services and intelligent solutions to organisations of all sizes.
We work hard to be the long term IT partner for our customers. We focus on providing excellent service however we are able. And our IT solutions are designed to scale with their success.
Our approach has seen us gain over 200 five star reviews from our customers. And our average customer relationship is five years and growing.
Contact Us
To discuss your organisation’s IT support requirements, please get in touch: