IT Support London & South East
Professional IT helpdesk & proactive support services
Akita is a leading IT support company for medium and large organisations, delivering onsite and remote IT support London and the South East-based organisations rely on.
Operating for over 25 years, we work across a wide range of industries to safeguard and optimise organisations’ IT systems and support their users.
With a large 24/7 IT helpdesk, round-the-clock IT systems monitoring, and a proactive IT support approach, our service reduces IT-related business downtime for our customers and keeps organisations productive.
And with a wider offering of more than 40 managed IT services and consultancy solutions, we can be the single IT partner for all of your business IT requirements.
Contact Akita today to discuss your IT support requirements:
Get In Touch
Discuss your business IT support and service requirements with our experts today:
IT HELPDESK SUPPORT
Akita offers a 24/7 IT helpdesk service, delivering comprehensive IT support to office and remote-based users in the South East and wider UK. Our IT support includes break/fix assistance, ‘how-to’ answers, and advanced technical support for IT infrastructure, cloud services, business applications, and more.
Offering responsive support, we guarantee to address IT issues within a two-hour response SLA (though our average response time is around 20 minutes). Priority is also given to business-critical issues, ensuring that our customers’ downtime is kept to a minimum.
We resolve over 99% of issues remotely, utilising our industry-leading helpdesk technology. This makes us an ideal partner for remote IT support partner. For on-site IT support in London and the South East, our team is readily available from our Central London, Kent, Surrey, and Reading locations.
Our experienced team of IT engineers and consultants cover a wide range of technologies, with specialisations in Microsoft and Apple software. We cater to a diverse range of industries, providing guaranteed technical expertise to support organisations of all sizes in London and the South East
Alongside helpdesk support, we provide proactive IT support in London and the South East designed to reduce IT-related business downtime.
We offer 24/7 remote systems monitoring to ensure the health of our customers’ IT infrastructure and systems. Detecting and preventing issues before they occur, we save organisations time and money.
Our monitoring also alerts customers when their IT hardware is nearing the end of its life, allowing time for informed decisions on replacements or the implementation of new IT strategies.
Additionally, we provide proactive general maintenance to keep your systems performing optimally. From scheduling updates to patching against threats, our approach reduces operational interruptions, increases systems efficiencies and saves organisations money.
How Our IT Support Service Adds Value:
All of Akita’s supported customers have an account manager. They become an expert in your setup and the way your organisation works. They will assist with the development of an IT strategy for your organisation. Account managers will engage with you regularly to review our performance with our Executive Summary Reports, helping to improve our service and your IT.
IT Consultancy & Strategic Roadmapping
Alongside IT support, we deliver comprehensive IT consultancy and strategic road mapping to guide your development. Our expert team will collaborate closely to understand goals, develop tailored strategies that optimise IT infrastructure, enhance security, drive digital transformation and more. With proven methodologies and wide industry knowledge, our IT solutions support businesses growth.
Dedicated IT Project Team
Our IT projects drive the development of our customers’ IT systems in line with their business goals. From hardware installation to CRM deployment, we cover all organisational IT requirements. Our dedicated project team bridges the gaps between initial consultancy, engineer deployment and post-project care. They also provide relevant training or staff development as needed.
IT support In London & South East
Get An IT Support Services Quote
Whether looking for a new provider or just looking to compare your existing costs, get in touch for a no obligation IT support quote:
IT Support London & South East
BENEFITS OF AKITA’S IT SUPPORT SERVICES
As an award-winning IT company, we carry a wide range of professional certifications. View a few of our credentials below:
200+ Five Star Reviews
The support service is always run at the highest possible standard. All issues are resolved with a lot of care. All phone calls and emails are answered very professionally and in extremely good manners. Thank you Akita :)
...extremely professional, friendly and provide excellent customer service.
Fantastic IT support for all business large and small, very helpful and so so super efficient.
We consider Akita as our off site IT department and find you and your colleagues always happy to assist with our questions.
They have a fantastic team of specialists who are understanding, kind and informative. Their support feels both professional and personal to the company, which makes our own IT department function even more effectively.
Managed IT Services London & South East
Alongside our IT support, Akita provides a comprehensive range of professional IT services in London & South East. We offer over 40 managed IT services designed to cater for the needs of medium and large-sized businesses. Each is delivered by a team of dedicated in-house experts who specialise in each field. Whether you need help with network security, cloud computing or business applications development, our team of IT experts is here to help you achieve your goals:
Discover our Microsoft 365 services for the industry standard in business applications.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Discover our range of hosted services and cloud computing solutions
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked.
Microsoft Dynamics 365
Discover Microsoft's CRM and ERP solutions
Business Cyber Security Services
As a leading IT provider, Akita has the in-house expertise and advanced IT security solutions to support organisations of all sizes and risk profiles with their cyber security.
We know the importance of ensuring our customers’ IT systems and policies are secure. Alongside our cyber security consultants, we even have in-house accredited assessors for Cyber Essentials on hand to provide support and guidance.
Discover more about the cyber security services we offer alongside our IT support in London and the South East:
- IT security health check (as part of our support onboarding)
- 24/7 systems monitoring
- Proactive systems patching & security updating
- Cloud backup services
- Advanced anti-virus and anti-ransomware measures
- Cyber security audit services, including penetration testing
- Wider cyber security consultancy and strategy
Speak To An Expert
Start a conversation around your IT security requirements:
Stress-Free Transition To Our IT Support Services
As an experienced IT company, we know it can seem daunting to move business IT providers or transition IT ‘out of house’.
That’s why we’ve designed a process for moving organisations over to our managed IT support that’s completely hassle-free.
Akita utilises an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks.
Discover more in our video:
Download Our guide
Ebook: Outsourcing IT Guide
There's many ways that organisations can outsource their IT. Download our free expert guide about outsourced IT support London organisations can benefit from:
Our IT Support In London & The South East
Akita has a 25-year history of providing effective IT solutions and strategy for medium and large-sized businesses.
Operating from locations in London, Kent and Surrey, we’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.
With more than 50 IT engineers and consultants, we’ve got the in-house experience to offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 & 9001 and Cyber Essentials Plus.
Discover more about Akita, our values and our approach to building long-lasting IT relationships:More About Us
Our Mission Statement
At Akita, our mission is to support the growth of our customers by creating lasting partnerships that deliver value and promote mutual success.
At the heart of our approach is a focus on delivering exceptional customer service. We achieve this by going above and beyond to meet the needs of our customers.
Our dedication to quality and innovation ensures that we remain at the forefront of our industry, delivering the best-of-breed solutions to meet the unique needs of each organisation we work with.
We’re not afraid to be bold in our approach, using market-leading solutions and services to help organisations disrupt their marketplaces and meet their goals.
We also recognise that our people are our greatest asset. Our team are chosen for their intelligence, adaptability and – above all – dependability. And as a company, we’re committed to cultivating a culture of learning and development that empowers them to reach their full potential.
In all that we do, we remain committed to our values, striving to be the best in our industry, as well as making a positive impact on the world around us. We believe that by staying true to this vision, we continue to grow, building lasting relationships with our customers and creating a culture of excellence that sets us apart within all markets that we compete.
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IT Support London & South East FAQs
Why Work With Akita?
Our business IT support services are tailored to the needs of London organisations. Our helpdesk is highly responsive to the support needs of customers. And our proactive approach is designed to minimise IT-related business downtime, saving businesses time and money.
We’re customer-centric in our operations, focusing on satisfaction and success for our supported organisations through our service delivery.
Plus, our range of managed IT services, strategic consultancy and account management ensure we have the solutions to support you at every stage of your success.
When Is Your IT Support Available?
What Is Your Response Time?
We deliver IT support London and wider organisations can rely on. We contractually guarantee response to IT issues raised within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within 4 hours.
We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.
What Size Of Organisation And Industries Do You Work With?
Our typical supported customer is between 20 and 500 users, though we also support organisations with more than 1000 users. In terms of industry, we are agnostic: as a professional IT support company, we work with organisations spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software. That makes us an IT support company London and South East-based businesses rely on for all areas of technology.
Do You Offer Ad Hoc IT Support?
While we do take on IT projects and IT services on an ad hoc basis, we do not offer support in this way.
Where Do You Provide IT Support?
Akita provides IT support London and the South East-based organisations rely on, including Greater London, Kent, Surrey, East and West Sussex, Berkshire, Hampshire, Hertfordshire and Essex.
As an IT support company in Central London we can be onsite across the Capital with ease. We currently provide London IT support for organisations in the City of London, Gatwick, Spitalfields, King’s Cross, Angel, Holborn, Soho, Bloomsbury, Euston, Mayfair, Fitzrovia, Kensington, Hammersmith, Richmond Battersea, Vauxhall, London Bridge and Bankside, Croydon, Bermondsey, Bromley and Lewisham. View our London location:IT Support In Gatwick
Can You Provide Remote IT Support For Our Locations Outside Of London?
Yes. With our remote support technology and 24/7 operations, we can support organisations practically anywhere. And with a network of engineers across the UK, we currently assist companies with locations from Exeter to Glasgow, and support international offices as well. So if you need one IT support company for all of your UK and international operations, Akita can meet your needs.About Remote IT Support
Do You Offer 24/7 IT Support?
To discuss your organisation’s requirements for IT support in London or the South East, please get in touch: