IT SUPPORT IN HAMPSHIRE
Akita is a leading IT company, supporting organisations across the South. We deliver IT support Hampshire organisations of all sizes rely upon.
With 25 years of experience working with businesses from practically every industry, we’re a professional IT managed service partner that can support your growth.
We’re highly qualified, a Microsoft Gold Partner and Mac certified. And our quality of service comes with the backing of over 200 five star customer reviews.
IT SUPPORT HAMPSHIRE
Akita provides an IT support service designed to meet the needs of organisations of all sizes.
Our responsive helpdesk is staffed by a team of IT specialists and consultants, experienced in a wide range of systems and solutions (including industry-specific software).
Our IT support service provides:
- Guaranteed response within two hours – though our average response in H1 2021 was just 22 minutes
- Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions
- Prioritisation of issue based on business impact
Akita uses remote IT support technology to fix issues, making us the perfect partner for organisations with staff working remotely. For the less than 1% of issues that require us onsite, our engineers can be with you quickly from our Surrey office.
200+ five star reviews
Proactive IT Support
Alongside responsive IT support, we deliver proactive IT support that targets the causes of IT-related business downtime. Our proactive IT support in Hampshire ensures that IT systems are securely patched and updated, while our monitoring service checks that hardware is performing optimally.
We also take practical steps to reduce time lost to IT. Form ensuring updates take place out of hours (so as not to disrupt staff) to examining IT support request trends to identify system improvements or areas of training.
We’ll also be able to help you strategise the development of your IT systems, ensuring your IT can grow with your success.
IT Services in Hampshire
As a comprehensive IT managed service provider, Akita offers a full range of IT services covering practically every business requirement.
IT Network Services
Tailored local, wide area and wireless IT network services and solutions
Cloud Computing Solutions
Discover our range of hosted cloud services and cloud computing solutions
Microsoft 365
Microsoft 365 solutions are the industry standard in business applications
VOIP Phones & Telephony
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Hardware & Software Procurement
Source new equipment and programmes with our IT hardware and software procurement team.
IT Consultancy
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Case Studies
Discover more about how we support our customers across the South:
Infrastructure
Metroline Fire And Security
IT & Technology
Alpha Electronics
Accounting & Finance
FW Berringer
IT SERVICES HAMPSHIRE
TECHNICAL ACCOUNT MANAGEMENT
In addition to our proactive support approach, all of Akita’s supported customers are provided with a Technical Account Manager. This is a senior IT engineer who will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy over the course of the relationship.
Our Technical Account Managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.
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IT COMPANY HAMPSHIRE
Our Expertise
Akita has a 25 year history of providing effective IT solutions. We’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.
With more than 40 IT engineers and consultants, we’ve got the in-house experience to cover offer an extensive range of IT services, and expertise to know which ones will help your organisation. So we’re an IT company Hampshire organisations can rely on to get them working smarter.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 and 9001 and Cyber Essentials.
Above all, we know the value of providing great service. And to prove it, why not read some of the more than 200 five star reviews from our customers.
IT Company Hampshire
TRANSITION YOUR IT SUPPORT TO AKITA
Whatever your current IT support situation, we’ve got the process of switching IT support down to an art. We work to make sure switching is as simple as possible, ensuring you stay stress-free in the process.
Whatever your current support situation, we’ll take the lead in sourcing administration rights, migrating licences and learning your processes.
We’ll dedicate consultancy time to assessing the state of your systems to provide immediate and long-term improvement suggestions. And we’ll work with you to establish how this can fit with your organisation’s goals. It couldn’t be easier.
Contact Us
For an IT company Hampshire organisations can trust, please get in touch: