IT SUPPORT HAMPSHIRE
Akita is a leading IT company serving Hampshire and the wider South East.
With a 25-year heritage of supporting businesses across practically every industry, we’re an all-in-one professional IT managed service provider.
With a large-scale IT helpdesk, we deliver 24/7 IT support Hampshire organisations rely on. And with our proactive support approach, we’re proven to reduce IT-related downtime for our customers.
And with over 40 managed IT solutions and broad-ranging consultancy services, we’re able to fulfil all of their wider business IT requirements.
Looking for a new IT partner? Get in touch today:
Business IT Support In Hampshire
Akita provides an IT support service designed to meet the needs of organisations of all sizes.
Our responsive helpdesk is staffed by a team of IT specialists and consultants, experienced in a wide range of systems and solutions (including industry-specific software).
And as we operate 24/7 we can support your organisation (and your satellite locations) whatever hours you operate.
Our IT support service provides:
- Guaranteed response within two hours – though our average response time is just 24 minutes
- Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions
- Prioritisation of issues based on business impact
Akita uses remote IT support technology to fix issues, making us the perfect partner for organisations with staff working remotely. For the less than 1% of issues that require us onsite, our engineers can be with you quickly from our Surrey office.
50 +
Inhouse IT engineers and consultants
10 secs
average time to answer calls
2 hours
guaranteed SLA
Accreditations
IT Support Hampshire
Proactive IT Support For Business
Alongside responsive IT support, we deliver proactive IT support that targets the causes of IT-related business downtime. Our proactive IT support in Hampshire ensures that IT systems are securely patched and updated, while our monitoring service checks that hardware is performing optimally.
We also take practical steps to reduce time lost to IT. Form ensuring updates take place out of hours (so as not to disrupt staff) to examining IT support request trends to identify system improvements or areas of training.
We’ll also be able to help you strategise the development of your IT systems, ensuring your IT can grow with your success.
For more information please watch our video:
200+ five star reviews
IT Services In Hampshire
As a comprehensive IT managed service provider, Akita offers a full range of IT services covering practically every business requirement.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
Cloud Services
Discover our range of hosted services and cloud computing solutions
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Microsoft Dynamics 365
Discover Microsoft's CRM and ERP solutions
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Managed IT Services Hampshire
IT Support Hampshire: Case Studies
Discover more about how we support our customers across the South East:
Infrastructure
Metroline Fire And Security
IT & Technology
Alpha Electronics
Accounting & Finance
FW Berringer
IT Support Hampshire FAQ
What Working Hours Can You Support?
Our standard IT support offering is available between 9 am and 5 pm. However, if you operate outside the traditional 9-5, we also offer extended hours support between 7 am and 9pm, as well as 24/7 support if required.
How Quickly Do You Respond?
Our contractual service level agreement guarantees a response time to IT issues of 2 hours. Although this is where we set our SLA, we have an average response time of between 20 and 25 minutes, prioritising issues based on severity. This means if you have a business-critical issue, we’ll be with you first.
What Areas Of Hampshire Do You Support?
We partner with organisations across Hampshire including providing IT support for Fareham, Fleet, Farnborough and more.
Do You Support Remote Workers?
Yes. We offer a range of remote working IT support services and solutions that promote collaboration and inclusion for both hybrid and fully remote employees. We also use remote support technology which allows us to support devices internationally.
Can You Support Our Wider Locations?
Whilst our primary operations run across London and the South East, we also have a network of engineers located across the country, ranging from Exeter to Glasgow. And our 24/7 support service means we can also support international locations to ensure consistency across organisational IT.
IT Support Hampshire
CHANGING YOUR IT PROVIDER TO AKITA
Whatever your current IT support situation, we’ve got the process of switching IT support down to an art. We work to make sure switching is as simple as possible, ensuring you stay stress-free in the process.
Whatever your current support situation, we’ll take the lead in sourcing administration rights, migrating licences and learning your processes.
We’ll dedicate consultancy time to assessing the state of your systems to provide immediate and long-term improvement suggestions. And we’ll work with you to establish how this can fit with your organisation’s goals. It couldn’t be easier. Watch our video for more:
IT Support In Hampshire
ACCOUNT MANAGEMENT
To ensure a high quality of service and strategic alignment with your business goals, all of Akita’s supported customers are provided with an account manager.
They will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy throughout the relationship.
Our account managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.
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IT Support Hampshire
About Akita
Akita has a 25 year history of providing effective IT solutions. We’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.
With more than 40 IT engineers and consultants, we’ve got the in-house experience to cover and offer an extensive range of IT services, and expertise to know which ones will help your organisation. So we’re an IT company Hampshire organisations can rely on to get them working smarter.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 and 9001 and Cyber Essentials.
Above all, we know the value of providing great service. And to prove it, why not read some of the more than 200 five star reviews from our customers.
Managed IT Support Hampshire
Contact Us
For IT support in Hampshire, please get in touch: