How we have helped
UK-WIDE IT SUPPORT FOR ELECTRONICS SPECIALIST
Akita is a leading supplier of professional IT solutions.
We provide IT support to businesses with offices across the UK. Alpha Electronics is one of the UK’s leading test instrument specialists. It supplies a broad range of technical equipment ranging from electrical testers to thermal imaging devices, as well as providing repair, hire and training services.
Alpha Electronics operates from offices located in Newport, Manchester and Maidstone. While the locations are separate, the company wanted centrally managed systems and IT support.
As nearly all business IT issues can be resolved remotely, Alpha Electronics uses Akita’s remote IT support helpdesk to field requests from all three offices. We provide Alpha Electronics with unlimited use of the helpdesk for queries and issues, and guarantee response times for resolving IT issues.
While Akita can fix IT problems as they arise, we prefer to prevent them from happening in the first place. To enable this, Akita provides Alpha Electronics with onsite proactive IT support for all three of its offices. During this time, an engineer comes to each location to review and ensure the smooth running of IT systems: from server care, to hardware checks, to scheduling software updates. These activities help to minimise IT-related business downtime.
As a Microsoft partner, Akita has been able to supply, configure and support Microsoft Office 365 for the business. This setup cuts down the hassle related with out of date software and allows for Alpha Electronics’ staff to work more flexibly should they need to.
We also provide Alpha Electronics with other IT services, such as offsite cloud backup. This delivers a reliable and secure data backup solution for all of Alpha Electronics’ offices. It also acts as a disaster recovery solution should the business ever need it.