About the Role

As a Marketing Campaigns Manager at Akita, you will:

• Plan and implement the marketing campaigns in line with marketing plans and KPIs, with insight on market research, target audience analysis, and competitive insights.
• Coordinate with various teams to implement marketing campaigns across multiple channels, including digital, social media, email, and traditional media.
• Track and analyse the performance of campaigns, using data to optimize and improve future efforts.
• Develop and manage marketing campaigns to agreed budgets, ensuring cost-effective use of resources.
• Work with the Head of Marketing to identify new trends and strategies
• Train and manage team members involved in campaign execution.
• Compile regular reports on campaign performance, providing insights and recommendations for improvement.
• Ensure that brand awareness is growing and maximised on all campaigns
• Leverage all marketing tools and technologies to produce impactful and audience focused campaigns
• Fulfil any other such reasonable duties as required, in line with business needs.

Core Skills

• 3+ years as a senior marketing exec, or 2+ years as a marketing manager or a similar role.
• Proven experience in managing multiple B2B marketing campaigns simultaneous across online and offline channels.
• Excellent knowledge of digital marketing techniques, with particular strengths in email marketing strategy, SEO, PPC and social media platforms.
• Excellent knowledge of marketing metrics and key analytic tools such as Google Analytics and Search Console.
• Strong understanding of marketing principles, campaign development and digital marketing channels.
• Experienced in using marketing automation platforms
• Excellent project management skills, with the ability to manage and meet multiple deadlines.
• Excellent writing, communication and organisational skills
• Experience in design tools, notably the Adobe Creative Suite (Photoshop, InDesign, Illustrator) and Microsoft PowerPoint.
• Strong communication and collaboration skills to work effectively with cross-functional teams and external partners.
• Creativity and strategic thinking to develop innovative marketing campaigns that stand out in the target market.
• A bachelor’s degree (or similar) in marketing, advertising, business or a related field.

Desirable Skills & Experience

• Relevant certifications in marketing, digital marketing or campaign management (e.g. CIM, HubSpot training, LinkedIn training etc.)
• Experience within the MSP landscape or familiarity with business technology landscape.
• Experience in managing external suppliers
• Experience in managing junior team members
• Familiarity with data privacy, GDPR, marketing compliance regulations, and copyright legislation.

Office Based in Wrotham, Kent

About the Role

As a Service Desk Team Leader at Akita, you will:

Support and assist all Service Desk Engineers by:

• Acting as a point of escalation and guidance for technical, operational and process queries.
• Providing performance feedback to the team and individuals and taking appropriate action to meet service levels.
• Provide technical and operational coaching to members of your team.

Team Coordination

• Lead a team and its response based on ticket priority, SLA and other operational factors.
• Assisting the Service Desk Manager (SDM) to coordinate the flow of tickets within your team, ensuring the right person on the right job at the right time to maintain ticket flow and meet the defined service KPI targets.
• Actively encourage the engineers to work smarter through team collaboration, responsible multi-tasking and following process flows.
• Overseeing the handover of tickets in the event they require reallocation.

General Responsibilities

• Update the SDM communication channels in the event concerns or issues are identified and advise of the action you are taking to achieve a resolution.
• Support Service Desk Team Leaders with their responsibilities as required.

Engineer Responsibilities

• Work service tickets that align with your technical ability.
• Be part of the Secondary On-Call rota.
• Achieve the individual service KPI targets assigned to you.
• Work escalated service tickets from more junior members of the team.
• Be a proactive member of the Service Desk management, providing constructive input into team meetings, keeping the SDM informed of important daily matters.
• Help shape the culture and attitude of your team and the wider Service Desk.
• Demonstrate the Company values and ensure a positive morale on Service Desk. This will require clear and appropriate communication, escalating to the SDM as required and maintaining professional boundaries with your team.

Not all tasks or responsibilities need to be explicitly written; this document is intended to act as a guide.  However, as a member of the Service Desk management, you should uphold the values and behaviours expected by the Company, demonstrating best practice to everyone in the team.  Ad hoc tasks include:

• Approval of time sheets for direct reports.
• Identifying training requirements within the SD team and feeding back to SDM.
• Identifying shortfall/trends in resource issues and equipment and feeding back to SDM.
• Seeking support from the HR Department in the event employee relations issues arise or guidance is needed on people management matters.
• Managing complaints with SDM and assisting if instructed.
• Being responsible for ensuring SD notes are updated when found to be incorrect or absent by an engineer.
• Ensuring engineers are writing the appropriate knowledge base articles when there is a knowledge gap.
• Any other duties as required in line with business needs.

Core Skills

The successful candidate will demonstrate:

• Experience in a Service Desk environment as a 3^rd Line Engineer.
• Demonstrable experience managing customer relationships.
• Proven ability to work as part of a team and communicate effectively.
• Demonstrable experience in a high pressured environment, multi-tasking and re-prioritising workstreams to meet operational needs.
• Experience of line managing a small team.
• Strong technical knowledge gained within a Managed Service Provider.
• A calm approach in a pressured environment.
• A logical, methodical approach to the task at hand.
• Excellent documentation and communication skills.
• High standards of customer service.
• A personable nature.
• A keen level of attention to details.
• The ability to lead others, promoting the Company’s cultural and professional values.
• A history of being a proven and accomplished problem solver.
• The ability to recognise appropriate escalation points to seek correct guidance from supporting documents and management.

Office Based in Wrotham, Kent

CLOSING DATE FOR THIS VACANCY IS WEDNESDAY 16th OCTOBER 2024

As a Consultant – Business Central at Akita IS, your role will involve:

• Recognising and developing opportunities for new and existing customers, adding value to their business through efficient and cost-effective solutions.

• Identifying opportunities to migrate customers from other platforms to Business Central.

• Creating repeatable delivery processes to increase the efficiency of Business Central implementations.

• Delivering solutions for customers using Microsoft Dynamics 365 Business Central and the wider Power Platform.

• Being responsible for workshops with customers to identify requirements and opportunities for improvement.

• Interpreting customers’ requirement and translating into a clear solution design document.

• Analysing breakdown and troubleshooting customers’ practice and functional processes.

• Training and implementation of Business Central, ensuring customers understand how to maximise the use of the product, through a structured and user-friendly delivery method.

• Carrying out business analysis to ensure an efficient and cost-effective solution is proposed.

• Configuration and testing, with a detailed introduction to the customer, and providing appropriate support.

• Installation and data migration to Business Central.

• Being customer facing and responsible for training and implementation of Business Central, ensuring customers understand how to maximise use of the product, through a structured and user-friendly delivery method.

• Monitoring and updating in line with the contract of service, including identifying opportunities to extend Business Central, where appropriate.

• Ensuring delivery of projects in line with agreed project plan, including, timelines, budgets, customer expectations and resource planning.

• Supporting Service Desk by troubleshooting issues with Business Central, demonstrating a professional, respectful, and proactive approach to customer service. To give support during and after implementation to customers.

• Being budget conscious and assisting the team with the necessary control for successful delivery.

• Being an ambassador of the Company and the software solution that we provide.

• Helpdesk support by troubleshooting issues with Business Central, demonstrating a professional, respectful and proactive approach to customer service.

• You may be required to undertake additional tasks within your capabilities and fulfil other duties in line with business needs.

Desirable Skills & Experience:

• Dynamics 365 Business Central certifications.

• Previous experience worked for a Microsoft Partner.

• Skilled in various Business Central functionalities, including:

General Ledger, Cash Book, Fixed Assets, Sales Ledger – Account Receivable, Purchase Ledger – Account Payable, Projects, Warehousing, Inventory, Time Sheet, Resource, Intercompany, Business Central Approval Workflows, Roles & Permission and CRM.

• Preferred experience with Business Central functionalities:

Cash Flow, Manufacturing, Service and HR.

Person Specification:

• A logical, methodical approach to the task at hand.

• Excellent attention to detail, quality, and accuracy.

• Excellent documentation and communication skills.

• High standards of customer service.

• A personable nature.

• A history of being a proven self-starter.

• Effective communication across cross-functional teams and diverse clients / stakeholders.

• Ability to work well under pressure and prioritise workload.

• Constructive problem-solver.

• Ability to work as part of a team.

Location: Remote or Office-based (Wrotham)