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      CAREERS

      Discover the career opportunities available at Akita

      Join A Growing IT Company & Discover New Career Opportunities

      We’re a leading IT managed service provider with a more than 25-year heritage. Our technical expertise and high standards of customer service have seen our company growth accelerate, providing expanding opportunities as we go.

      Choose Akita as the next stage in your career, discover more about our IT support jobs and other roles, and see what we can offer you.

      IT Careers

      What’s It Like To Work At Akita?

      Watch videos from Akita team members to hear about life at the company and the opportunities they’ve had to develop their careers:

      CURRENT CAREER OPPORTUNITIES

       

      1st Line Engineer

      Click to see the job description

      1ST LINE IT ENGINEER

      We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

      Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      ABOUT THE ROLE

      As a 1st Line Engineer at Akita, you will:

      • Be part of a dedicated team of engineers within a busy IT services company.
      • Perform duties that include ticket support on Service Desk and hardware maintenance.
      • Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
      • Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

      CORE SKILLS

      • Windows Server 2003-2022
      • Windows Desktop XP-11
      • Basic knowledge of hosted desktop solutions
      • General user and email administration
      • Office 365 tenant administration
      • Active Directory administration
      • Basic networking capabilities (DNS, DHCP etc)
      • Basic knowledge of VoIP (preferable 3CX)

      DESIRABLE SKILLS AND EXPERIENCE

      • VMWare/Hyper-V administration
      • Apple products and support
      • Group Policy administration
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (CompTIA, Apple, Microsoft)

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail

      To apply, please submit a CV in Word or PDF format via our recruitment portal (link below). Your CV should detail relevant experience and reason for interest in the role.

      Salary:

      £22,000 to £25,000 dependent on qualifications and skills

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      37.5 per week

      Shift times:

      07:45-16:15 / 08:45-17:15 /10:00 - 18:30

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
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      Questions About Careers?

      Call us on 0330 058 8000 or get in touch via our Contact page.
      IT jobs
      IT support jobs

      25+ Years

      Heritage in IT support

      Working At Akita

      What We Offer

      Akita is a fast-paced professional environment with a supportive and friendly culture. Colleagues are approachable at all levels and new ideas are welcomed.

      We encourage continued professional development, where relevant, through internal training, additional courses and accreditations. There is plenty of scope for specialisation within Akita and we look for opportunities to promote from within. Three of our directors even began their careers at Akita working on our helpdesk, so you can progress to the very top.

      We also listen to employees and encourage feedback. Staff have regular 1:1s with their line managers, we run employee satisfaction surveys, and generally adopt a culture of transparency.

      If you want it, there’s also a culture beyond work, with many long-term friendships made at Akita.

      Benefits & Wellbeing At Work

      A healthy work/life balance is important and we believe in the wellbeing of our team. We routinely review measures and benefits* that can support them in their roles. Currently, this includes:

      Wellbeing

      • Enhanced annual leave allowance of 32 days’ holiday, including bank holidays. This increases after 3 years of service.
      • Contractual sick pay (terms apply).
      • Hot lunchtime meals prepared by our in-house chef.
      • Refreshments provided, including regular deliveries of free fruit.
      • Personalised water bottles for every Employee.

       

      • Air-conditioned office with sit/stand desks for comfort.
      • An eyecare scheme to support with the cost of eye tests and glasses (terms apply).
      • Paid bereavement leave.
      • An ‘Akita toybox’ to encourage outdoor recreation and team building at lunchtimes.
      • Wellness events to promote health and wellbeing.  Past examples include personal training and yoga.
      • An Employee Assistance Programme (EAP) with access to trained counsellors.

      Learning And Development

      • Opportunities for continued professional development through internal training and professional qualifications in line with the business strategy.
      • Internal promotion is encouraged so that talent is homegrown.

       

      • A supportive 1:1 structure so that managers and team members build collaborative relationships.
      • Personal Development Plans support Employees, where applicable, to work towards their own career development and goals.

      Remuneration

      • Salary surveys ensure we pay competitive salaries within the top quartile.
      • Employee referral bonus rewards colleagues for building the team and bringing in new talent.
      • Client referral bonus rewards colleagues for introducing new business.
      • Onsite free parking.

       

      • We operate a transparent pension scheme with a trusted pension provider.
      • All Employees receive a birthday gift voucher on their special day.
      • Access to ‘Akita Perks’, a retail and leisure discount platform to save money across a wide range of brands.

      Positive Culture

      • There is a quarterly Internal Newsletter to ensure transparency throughout the business and celebrate success.
      • The office has a Communications Board to share key messages.
      • The Suggestions Box provides an opportunity for tailored or anonymous feedback.
      • Paid-for Company events are an important part of Akita’s culture. Past events include Christmas parties, Halloween ‘fright nights’, Summer BBQs, and go-karting days.

       

      • We value the perspective of our colleagues and issue Employee Surveys to seek input and ideas.
      • Team building events are encouraged to build connections.
      • Employee Handbook to ensure a shared awareness in relation to key policies and procedures.
      • Akita has a strong identity and brand that is enhanced through Company uniforms for Engineers, branded vehicles and a professional head office.

      Corporate Social Responsibility

      • Akita is committed to being carbon neutral by 2025.
      • A gardening club, set up and run by Employees.
      • Quarterly donations to charitable causes, many of whom are put forward by Employees.

       

      • Sponsorship for local causes and events.
      • We maintain a paperless office and keep tech at the core.
      • Increased use of electric vehicles with charging ports at Head Office.

      Careers FAQ

      What is your interview process?

      We have a thorough interview process at Akita. Usually, the selection process comprises a screening call, an assessment (role specific) and a final interview. This ensures we bring the right people into the right roles, meaning we maintain a low turnover and a motivated team.

      How does Akita support professional development?

      We are passionate about the professional development of employees and support this in a number of ways.
      Paths for development vary for every individual as they are tailored to the business needs, the employee’s goals, and their existing skillsets. It may be appropriate to utilise internal training, external training, professional qualifications – or a mixture of all three!

      How does Akita stay competitive in the IT industry?

      As a fast-paced MSP, it’s difficult not to stay abreast of new technologies! With a wide array of clients, it’s important we keep an up to date knowledge on new and upcoming technologies to ensure we can meet their needs.

      We conduct market research to maintain an awareness of products that may not yet be on the market, to ensure we can put in place the training and accreditations ahead of time.

      What is the onboarding process for new IT team members?

      We have a comprehensive onboarding programme for every new starter. Besides the team-specific onboarding process for a new starter, every individual that joins Akita will have 9 introductory meetings with Directors and Head of Department. It’s important they understand the wider business, and how their role fits into the bigger picture. This is supported by a meeting about Health and Safety, and a detailed HR induction to better understand the Company’s Employee Handbook.

      How does Akita promote diversity and inclusion within the IT department?

      We have an Equal Opportunities Policy and ensure incoming and existing employees are asked about reasonable adjustments that may support them to perform their role. We believe that every employee has the right to work in an environment that is free from bullying, harassment and victimisation, and regularly review the information we hold on this.

      How does Akita welcome feedback from employees?

      Employees are encouraged to raise feedback in 1:1s with their line manager but we recognise some people may not always feel comfortable speaking up. That is why we have a virtual suggestion box, which is entirely anonymous, to capture feedback or suggestions as and when they arise. We also conduct employee surveys, and hold regular Q&A sessions with the Managing Director.

      IT support jobs values

      Our Values

      Akita is invested in our customers, invested in our services, and invested in our people for the long term.

      We recognise that our employees are key assets and we value our team spirit. We look to recruit enthusiastic and professional candidates who are respectful to customers and colleagues.

      We also look for ambition, rewarding those that demonstrate passion and aptitude with new opportunities and responsibilities.

      As an organisation, protecting the environment and helping the wider community are also built into our values. We’re committed to sustainability and working towards becoming carbon neutral by 2025.

      Meanwhile, we are constantly working on our corporate social responsibility, from supporting charities to working with local youth sports. We are also a Disability Confident employer.

       

      it apprenticeship

      APPRENTICESHIPS

      Akita operates a successful Apprenticeship Scheme, helping young people or those changing career to get started in IT support jobs.

      Our apprentices study towards industry-recognised qualifications (typically a level 3), gaining practical experience while earning a wage at the same time.

      Mentoring and development are the basis of a successful apprenticeship and we deliver a supportive programme that encourages a life-long passion for IT.

      For currently available apprentice positions, please see our Current Job Opportunities.

      *Staff benefits are offered at the company’s discretion and may be changed or removed

      IT Careers

      Get in touch

      For more information on wider IT careers with Akita, please get in touch: