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Work with us

CAREERS

We’re a leading IT managed service provider that’s been around for 25 years. Our technical expertise and high standards of customer service have seen our growth accelerate, with expanding opportunities as we go. We invite applications from candidates who are passionate about their areas of expertise, who strive to succeed, and who align with Akita’s core values. Choose Akita as the next stage in your career, discover more about our IT support jobs and other roles, and see what we can offer you.

it support essex

About Akita

From our offices in KentLondon and Surrey, Akita delivers proactive IT support, managed services and intelligent solutions to over 250 organisations.

We take the time to understand our customers and their IT needs, ensuring our trained engineers have the skillset and know-how to oversee both complex projects and day-to-day troubleshooting.

We work hard to develop long-term relationships with our customers. And that’s the same approach we bring to our staff as well.

IT support jobs values

Our Values

Akita is invested in our customers, invested in our services, and invested in our people for the long term.

We recognise that our employees are key assets and we value our team spirit. We look to recruit enthusiastic and professional candidates who are respectful to customers and colleagues.

We also look for ambition, rewarding those that demonstrate passion and aptitude with new opportunities and responsibilities.

As an organisation, protecting the environment and helping the wider community are also built into our values. We’re committed to sustainability and working towards becoming carbon neutral by 2025.

Meanwhile, we are constantly working on our CSR  credentials, from supporting charities to working with local youth sports. We are also a Disability Confident employer.

 

IT support jobs
technical account management

25 Years

Heritage in IT support

Working At Akita

What We Offer

Akita is a fast-paced professional environment with a supportive and friendly culture. Colleagues are approachable at all levels and new ideas are welcomed.

We encourage continued professional development, where relevant, through internal training, additional courses and accreditations. There is plenty of scope for specialisation within Akita and we look for opportunities to promote from within. Three of our directors even began their careers at Akita working on our helpdesk, so you can progress to the very top.

We also listen to employees and encourage feedback. Staff have regular 1:1s with their line managers, we run employee satisfaction surveys, and generally adopt a culture of transparency.

If you want it, there’s also a culture beyond work, with many long-term friendships made at Akita.

Benefits & Wellbeing At Work

A healthy work/life balance is important and we believe in the wellbeing of our team. We routinely review measures and benefits that can support them in their roles. Currently, this includes:
Resident Chef

Healthy meals are available daily at our Kent HQ.

Eyecare Scheme

An eyecare scheme to look after our staff’s vision.

Ergonomic Desks

Sit/stand desks helping staff to work in comfort.

Refreshments

Drinks are provided and we have a fresh fruit delivery each week.

Wellness Events

Optional wellness events (past activities have included yoga and fitness sessions). We also provide sports equipment for use at lunchtimes.

Enhanced Holiday

Entitlement to 32 days a year (inclusive of bank holidays), which increases after 3 years’ service.

Birthday Celebration

We say Happy Birthday not with a song, but with a gift.

Customer & Recruitment Bounties

Big rewards to our staff for successfully finding new customers or employees to fill vacancies.

IT apprenticeship

APPRENTICESHIPS

Akita operates a successful Apprenticeship Scheme, helping young people or those changing career to get started in IT support jobs.

Our apprentices study towards industry-recognised qualifications (typically a level 3), gaining practical experience while earning a wage at the same time.

Mentoring and development are the basis of a successful apprenticeship and we deliver a supportive programme that encourages a life-long passion for IT.

 

CURRENT JOB OPPORTUNITIES

IT Support Apprentice - Kent

Learn more about this oppportunity

IT Support Apprentice

Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

About the Role

As an IT Support Apprentice at Akita, you will:

  • Be part of a dedicated team of engineers within a busy IT services company.
  • Be the first point of contact for all incoming calls, including Helpdesk.
  • Provide first line Helpdesk support to our customers, within the Apprentice skillset, demonstrating an outstanding approach to customer service. With training and development, you will become a trusted member of the team who is able to resolve tickets independently.
  • Maintain accurate records within both the ticketing system and in response to incoming communication.
  • Assist with the setting up, maintenance and repair of computer-related equipment.
  • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
  • Collect and deliver computer equipment as required by our customers.
  • Proactively undertake any other relevant duties as may reasonably be required by the technical and operations teams. This may include general office duties.
  • Be committed to learning and self-development, working towards the standards required in order to complete the apprenticeship.

Desirable Skills and Experience

  • No previous IT or industry experience is required, but the successful candidate will be expected to demonstrate a keen interest in IT and how systems work, with a problem-solving approach to issues.

Person Specification

The successful candidate will demonstrate:

  • A high level of professionalism.
  • Excellent organisational and multitasking skills.
  • Commitment and punctuality.
  • Strong written and verbal communication skills.
  • The ability to work on their own initiative.
  • A flexible and helpful attitude.
  • An aptitude for learning.
  • A professional yet personable telephone manner.
  • A confidential and trustworthy approach.
  • A methodical approach with great attention to detail.
  •  A team player mentality.
Salary:

£5.00 per hour for the first year of apprenticeship

Start date:

Contract type:

Permanent

Hours:

42.5 per week

Shift times:

7:45-16:15 / 08:45-17:15

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW
First Line IT Engineer - Kent

Click to see the IT support job description

1ST LINE IT ENGINEER

We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

ABOUT THE ROLE

As a 1st Line Engineer at Akita, you will:

  • Be part of a dedicated team of engineers within a busy IT services company.
  • Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.
  • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
  • Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

CORE SKILLS

  • Windows Server 2003-2019
  • Windows Desktop (XP to 10)
  • Hosted Desktop and Cloud computing
  • General user and email administration
  • Office 365 tenant setup and administration
  • Basic networking capabilities (DNS, DHCP etc)

DESIRABLE SKILLS AND EXPERIENCE

  • VMWare/Hyper-V administration
  • VoIP experience, preferably 3CX
  • Apple products and support
  • Group Policy administration
  • Cabling experience
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)

PERSON SPECIFICATION

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter

To apply, please submit a CV in Word or PDF format via our recruitment portal (link below). Your CV should detail relevant experience and reason for interest in the role.

Salary:

Dependent on qualifications and skills

Start date:

ASAP

Contract type:

Permanent

Hours:

42.5 per week

Shift times:

07:45-16:15 / 08:45-17:15

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

Second Line IT Engineer - Kent

Click to see the IT support job description

Second Line IT Engineer

We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.

ABOUT THE ROLE

As a Second Line IT Support Engineer at Akita, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
  • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

CORE SKILLS

  • Windows Server 2003-2019
  • Windows Desktop XP-10
  • Hosted Desktop and Cloud computing
  • Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX

DESIRABLE SKILLS AND EXPERIENCE

  • Exposure to Cisco/Draytek firewalls
  • Apple products and support
  • Group Policy administration
  • Cabling survey and installations
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)

PERSON SPECIFICATION

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter
Salary:

Dependent on qualifications and skills - Competitive

Start date:

ASAP

Contract type:

Permanent

Hours:

42.5 per week

Shift times:

07:00-15:30 / 07:45-16:15 / 08:45-17:15 / 10:00-18:30 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW
Second Line IT Engineer - South Coast

Click to see the IT support job description

Second Line IT Engineer – Regional – South Coast

Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across the UK. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

About the Role

As a Regional 2nd Line Engineer at Akita, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Helpdesk and project work and hardware maintenance.
  • Attend client sites across your region as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
  • Fulfil any other such duties as required in line with business needs.

Core Skills

  • Windows Server 2003-2019
  • Windows Desktop XP-10
  • Hosted Desktop and Cloud computing
  • Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX
  • Demonstrable experience as a 2nd Line IT Engineer.

Desirable Skills and Experience

  • Exposure to Cisco/Draytek firewalls
  • Apple products and support
  • Group Policy administration
  • Cabling survey and installations
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)

Person Specification

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter

To apply for the role please submit a CV detailing your experience via our recruitment portal:

 

Salary:

Dependent on qualifications and skills

Start date:

Contract type:

Permanent

Shift times:

08:30-17:30, 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW
Second Line IT Engineer - South West

Click to see the IT support job description

Second Line IT Engineer – Regional – South West

Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across the UK. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

About the Role

As a Regional 2nd Line Engineer at Akita, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Helpdesk and project work and hardware maintenance.
  • Attend client sites across your region as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
  • Fulfil any other such duties as required in line with business needs.

Core Skills

  • Windows Server 2003-2019
  • Windows Desktop XP-10
  • Hosted Desktop and Cloud computing
  • Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX
  • Demonstrable experience as a 2nd Line IT Engineer.

Desirable Skills and Experience

  • Exposure to Cisco/Draytek firewalls
  • Apple products and support
  • Group Policy administration
  • Cabling survey and installations
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)

Person Specification

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter

To apply for the role please submit a CV detailing your experience via our recruitment portal:

 

Salary:

Dependent on qualifications and skills

Start date:

Contract type:

Permanent

Shift times:

08:30-17:30, 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW
Second Line IT Engineer - Midlands

Click to see the IT support job description

Second Line IT Engineer – Regional – Midlands

Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across the UK. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

About the Role

As a Regional 2nd Line IT Engineer at Akita, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Helpdesk and project work and hardware maintenance.
  • Attend client sites across your region as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
  • Fulfil any other such duties as required in line with business needs.

Core Skills

  • Windows Server 2003-2019
  • Windows Desktop XP-10
  • Hosted Desktop and Cloud computing
  • Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX
  • Demonstrable experience as a 2nd Line IT Engineer.

Desirable Skills and Experience

  • Exposure to Cisco/Draytek firewalls
  • Apple products and support
  • Group Policy administration
  • Cabling survey and installations
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)

Person Specification

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter

To apply for the role please submit a CV detailing your experience via our recruitment portal:

 

Salary:

Dependent on qualifications and skills

Start date:

Contract type:

Permanent

Shift times:

08:30-17:30, 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW
Second Line IT Engineer - North West

Click to see the IT support job description

Second Line IT Engineer – Regional – North West

Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across the UK. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

About the Role

As a Regional 2nd Line IT Engineer at Akita, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Helpdesk and project work and hardware maintenance.
  • Attend client sites across your region as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
  • Fulfil any other such duties as required in line with business needs.

Core Skills

  • Windows Server 2003-2019
  • Windows Desktop XP-10
  • Hosted Desktop and Cloud computing
  • Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX
  • Demonstrable experience as a 2nd Line IT Engineer.

Desirable Skills and Experience

  • Exposure to Cisco/Draytek firewalls
  • Apple products and support
  • Group Policy administration
  • Cabling survey and installations
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)

Person Specification

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter

To apply for the role please submit a CV detailing your experience via our recruitment portal:

 

Salary:

Dependent on qualifications and skills

Start date:

Contract type:

Permanent

Shift times:

08:30-17:30, 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW
Second Line IT Engineer - Yorkshire & North East

Click to see the IT support job description

Second Line IT Engineer – Regional – Yorkshire & North East

Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across the UK. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

About the Role

As a Regional 2nd Line IT Engineer at Akita, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Helpdesk and project work and hardware maintenance.
  • Attend client sites across your region as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
  • Fulfil any other such duties as required in line with business needs.

Core Skills

  • Windows Server 2003-2019
  • Windows Desktop XP-10
  • Hosted Desktop and Cloud computing
  • Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX
  • Demonstrable experience as a 2nd Line IT Engineer.

Desirable Skills and Experience

  • Exposure to Cisco/Draytek firewalls
  • Apple products and support
  • Group Policy administration
  • Cabling survey and installations
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)

Person Specification

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter

To apply for the role please submit a CV detailing your experience via our recruitment portal:

 

Salary:

Dependent on qualifications and skills

Start date:

Contract type:

Permanent

Shift times:

08:30-17:30, 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW
Senior IT Infrastructure Engineer - Kent

Click to see the IT support job description

Senior IT Infrastructure Engineer

Akita seeks a Senior Infrastructure Engineer to join a dedicated team, working directly with our customers and supporting our helpdesk team.

ABOUT THE ROLE

As a Senior Infrastructure Engineer at Akita, you will:

  • Be working as part of a dedicated team of engineers within a busy & expanding IT services company.
  • Be expected to provide innovative solutions to complex technical problems as they arise.
  • Generate technical proposals to support the sales team and see through to project completion and delivery.
  • Assist the Infrastructure Director with the team’s growth and development.
  • Be a team player, working within an efficient and friendly team as it deals with all kinds of support issues generated by the customer base.
  • Need to thrive on multi-tasking to complete tasks like provisioning servers, resolving OS faults, and resolving network issues.
  • Be expected to provide 3rd line complex technical support and troubleshooting to resolve issues escalated within the team or helpdesk.
  • Monitor data centre services’ performance, availability, and reliability. Resolve any predicted issues before they become critical.
  • Primarily use the products and services within our established portfolio to recognise new business opportunities and escalate them into sales.
  • Be a product champion of current solutions but also champion emerging technologies and demonstrate a business use case.
  • Develop longstanding relationships with your assigned clients, using your core technical skills and personable nature.

CORE SKILLS

  • The Senior Infrastructure Engineer will be expected to demonstrate a high level of knowledge of all common Microsoft server and desktop platforms and have proven experience with O365 (configuration and deployment).
  • Advance networking skills for switching, routing and security.
  • Strong Cisco CLI skills (IOS, IOS XR and ASA).
  • A strong understanding of VPN technologies.
  • Experience in with Linux (primarily around LAMP servers).
  • Strong skills in Microsoft Server, Exchange and SQL.
  • Experience with VOIP solutions and supporting infrastructure.

DESIRABLE SKILLS AND EXPERIENCE

  • Experience with VMWare. (HA, Distributed switching and vSAN).
  • Experience with public cloud providers (AWS & Azure).

PERSON SPECIFICATION

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand.
  • Excellent documentation and communication skills.
  • High standards of customer service.
  • A high level of attention to detail and will be a proven self-starter.
Salary:

Dependent on qualifications and skills. Benefits to be discussed at interview.

Start date:

ASAP

Contract type:

Permanent

Hours:

45 per week

Shift times:

08:30 – 17:30 with flexibility to support other departments and client needs, including the 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

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TESTIMONIALS

Here’s what some of Akita’s current staff say about working here:

 

“It is a fast-paced & exciting environment. Constantly learning, improving & striving to be better. I have personally been exposed to a wider variety of IT setups than I ever thought possible. This has given me the skills to think on my feet and also massively broadened my depth of knowledge.”

Second Line Network Support Engineer

 

“Akita helped me discover my flare for data, and I was able to use my knowledge across various other departments and areas of the business. As a Microsoft partner, Akita opened my eyes to a new range of technologies that further complement my existing skillset. The company has since invested in my training and supported my professional growth.”

 Junior Dynamics 365 and Power Platform Consultant

 

“Since joining Akita, I have been able to significantly develop my skillset. I had some prior experience before joining, however on the job training has really excelled my confidence and knowledge base.”

First Line Network Support Engineer

 

“The company has given me great opportunities to develop professionally. The directors are always open to new ideas and constantly looking to the horizon for the latest developments, so the company remains agile even as it grows. It’s great to be part of an organisation that’s so aspirational, yet remains so friendly.”

Marketing Manager

 

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Get in touch

For more information on wider IT careers with Akita, please get in touch: