Work with us

CAREERS

Choose Akita as the next stage in your IT career. Our technical expertise combined with our high standards of customer service have accelerated our growth as an IT Managed Service Provider. We welcome applications from candidates who are passionate about their areas of expertise, who strive to succeed and who align with Akita’s core values.

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WHO WE ARE

From our offices in KentLondon and Surrey, Akita delivers proactive IT support and managed services to over 250 organisations. Our customers are predominantly located across London and the South East, but we also support their satellite offices right across the UK and internationally.

We are a proactive and dynamic company that inspires its staff to achieve their full potential and more. As such, we look to hire people across the organisation who are enthusiastic, creative in their problem solving, calm in their approach, and respectful in their dealings with customers and other members of the team.

WHY JOIN AKITA?

Though a professional environment, Akita maintains a supportive and friendly culture. Staff are approachable at all levels of seniority and new ideas are welcomed. We also conduct regular employee satisfaction surveys to see how we can improve our staff’s working environment.

We recognise the skills, experience and characteristics of each individual. We support our staff’s continued professional development through internal training and, when relevant, additional courses and accreditations. There’s also plenty of scope for internal career progression and specialisation within the organisation.

Akita takes care of its staff. Representative of how we value our staff and the importance we place on maintaining a healthy work/life balance, we offer an enhanced holiday entitlement of 32 days (including bank holidays) from the start with automatic increases after 3 years of service. We also offer Contractual Sick Pay after six months (terms apply for both). Discretionary overtime is also available and staff are eligible for a pension scheme.

Additionally, to demonstrate how we appreciate our staff’s knowledge and connections, we offer an incentive scheme for staff who can recommend candidates for roles we’re recruiting for.

We’re also focused on the wider wellbeing of employees, and promote this in the following ways:
Resident Chef

A resident chef providing healthy meals at our Kent HQ.

Eyecare Scheme

An eyecare scheme to look after our staff’s vision.

Ergonomic desks

Sit/stand desks helping staff to work in comfort.

Refreshments

Drinks and fresh fruit are provided free of charge.

Wellness events

Regular optional wellness events (past activities have included yoga and fitness sessions).

SUSTAINABILITY & CSR

As an organisation, we’re also committed to protecting the environment and helping the wider community.

We have enviable sustainability and CSR credentials and are aiming to be carbon neutral within the next few years. We are also actively involved in the support of local charities and local youth sports.

CURRENT JOB OPPORTUNITIES

First Line IT Engineer

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1ST LINE IT ENGINEER

We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

 

Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

ABOUT THE ROLE

As a 1st Line Engineer at Akita, you will:

Be part of a dedicated team of engineers within a busy IT services company.

Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.

Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients, Demonstrating a professional, respectful, and proactive approach to customer service. Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset. Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
CORE SKILLS
Windows Server 2003-2019 Windows Desktop (XP to 10) Hosted Desktop and Cloud computing General user and email administration Office 365 tenant setup and administration Basic networking capabilities (DNS, DHCP etc)
DESIRABLE SKILLS AND EXPERIENCE
VMWare/Hyper-V administration VoIP experience, preferably 3CX Apple products and support Group Policy administration Cabling experience Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (MCP’s, CompTIA, Apple)
PERSON SPECIFICATION
The successful candidate will demonstrate:

A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter
FURTHER INFORMATION
Salary: Dependent on qualifications and skills
Start date: ASAP
Contract type: Permanent
Hours: 42.5 per week
Shift times: 07:45-16:15 / 08:45-17:15
24hr out of hours’ service on a roster basis
Holiday entitlement: 32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)
Sick pay: Commencing after 6 months continuous employment (terms apply)

To apply, please submit a CV in Word or PDF format via our recruitment portal (link below). Your CV should detail relevant experience and reason for interest in the role:

Start date:

Contract type:

Permanent

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

Second Line IT Engineer

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Second Line IT Engineer

We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.

ABOUT THE ROLE

As a Second Line IT Support Engineer at Akita, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
  • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

CORE SKILLS

  • Windows Server 2003-2019
  • Windows Desktop XP-10
  • Hosted Desktop and Cloud computing
  • Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX

DESIRABLE SKILLS AND EXPERIENCE

  • Exposure to Cisco/Draytek firewalls
  • Apple products and support
  • Group Policy administration
  • Cabling survey and installations
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)

PERSON SPECIFICATION

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter
Salary:

Dependent on qualifications and skills - Competitive

Start date:

ASAP

Contract type:

Permanent

Hours:

42.5 per week

Shift times:

07:00-15:30 / 07:45-16:15 / 08:45-17:15 / 10:00-18:30 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW
Senior IT Infrastructure Engineer

Click to see the job description

Senior IT Infrastructure Engineer

Akita seeks a Senior Infrastructure Engineer to join a dedicated team, working directly with our customers and supporting our helpdesk team.

ABOUT THE ROLE

As a Senior Infrastructure Engineer at Akita, you will:

  • Be working as part of a dedicated team of engineers within a busy & expanding IT services company.
  • Be expected to provide innovative solutions to complex technical problems as they arise.
  • Generate technical proposals to support the sales team and see through to project completion and delivery.
  • Assist the Infrastructure Director with the team’s growth and development.
  • Be a team player, working within an efficient and friendly team as it deals with all kinds of support issues generated by the customer base.
  • Need to thrive on multi-tasking to complete tasks like provisioning servers, resolving OS faults, and resolving network issues.
  • Be expected to provide 3rd line complex technical support and troubleshooting to resolve issues escalated within the team or helpdesk.
  • Monitor data centre services’ performance, availability, and reliability. Resolve any predicted issues before they become critical.
  • Primarily use the products and services within our established portfolio to recognise new business opportunities and escalate them into sales.
  • Be a product champion of current solutions but also champion emerging technologies and demonstrate a business use case.
  • Develop longstanding relationships with your assigned clients, using your core technical skills and personable nature.

CORE SKILLS

  • The Senior Infrastructure Engineer will be expected to demonstrate a high level of knowledge of all common Microsoft server and desktop platforms and have proven experience with O365 (configuration and deployment).
  • Advance networking skills for switching, routing and security.
  • Strong Cisco CLI skills (IOS, IOS XR and ASA).
  • A strong understanding of VPN technologies.
  • Experience in with Linux (primarily around LAMP servers).
  • Strong skills in Microsoft Server, Exchange and SQL.
  • Experience with VOIP solutions and supporting infrastructure.

DESIRABLE SKILLS AND EXPERIENCE

  • Experience with VMWare. (HA, Distributed switching and vSAN).
  • Experience with public cloud providers (AWS & Azure).

PERSON SPECIFICATION

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand.
  • Excellent documentation and communication skills.
  • High standards of customer service.
  • A high level of attention to detail and will be a proven self-starter.
Salary:

Dependent on qualifications and skills. Benefits to be discussed at interview.

Start date:

ASAP

Contract type:

Permanent

Hours:

45 per week

Shift times:

08:30 – 17:30 with flexibility to support other departments and client needs, including the 24hr out of hours’ service on a roster basis

Holiday entitlement:

32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

Sick pay:

Commencing after 6 months continuous employment (terms apply)

Apply for this role

To apply for the role, please submit a CV detailing your skills and relevant experience.
For further information please email careers@akita.co.uk

APPLY NOW

We do not advertise our salaries due to competitor activity, but they are highly competitive within the industry.

We are happy to discuss this with candidates upon application.

APPRENTICESHIPS

Akita has a long-standing apprenticeship program that enables young people to begin their careers in IT. Our apprentices study towards an industry-recognised qualification, gaining practical experience and earning a wage at the same time.

Akita provides each of our apprentices a mentor and the opportunity to learn skills from our experienced team of engineers and consultants. This will include practical experience on jobs across London, the South East and occasionally the wider UK.

Akita prides itself on delivering a fantastic Apprenticeship programme that enables a vocational route into an IT career.
We will advertise here when opportunities are next available.

Get in touch

For more information on wider IT careers with Akita, please get in touch: