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      CAREERS

      Discover the career opportunities available at Akita

      Join A Growing IT Company & Discover New Career Opportunities

      We’re a leading IT managed service provider with a more than 25-year heritage. Our technical expertise and high standards of customer service have seen our company growth accelerate, providing expanding opportunities as we go.

      Choose Akita as the next stage in your career, discover more about our IT support jobs and other roles, and see what we can offer you.

      IT Careers

      What’s It Like To Work At Akita?

      Watch videos from Akita team members to hear about life at the company and the opportunities they’ve had to develop their careers:

      CURRENT CAREER OPPORTUNITIES

       

      2nd Line Engineer

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      2nd Line Engineer

      We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.

      ABOUT THE ROLE

      As a 2nd Line Engineer at Akita, you will:

      • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
      • Perform duties that include ticket support on Service Desk, and hardware maintenance.
      • Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
      • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

      CORE SKILLS

      • Windows Server 2003-2022
      • Windows Desktop XP-11
      • Hosted Desktop and Terminal server farm setups
      • Office 365 tenant setup and administration
      • VMWare/Hyper-V administration
      • Strong networking capabilities (DNS, routing, switching etc)
      • VoIP knowledge, preferably 3CX

      DESIRABLE SKILLS AND EXPERIENCE

      • Exposure to Cisco/Draytek firewalls and routers
      • Apple products and support
      • Group Policy administration
      • Azure AD, Intune and Defender knowledge
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (CompTIA, Apple, Microsoft)

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter
      Salary:

      Up to £35,000 per annum. Dependent on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:45-16:15 / 08:45-17:15 / 10:00-18:30 24hr out of hours’ service on a roster basis

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Support Services Coordinator

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      Support Services Coordinator

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. We are now looking for a new Support Services Coordinator to join our team!

      About the Role

      As a Support Services Coordinator at Akita, you will:

      • Provide administrative support to a busy department which is currently made up of three technical teams. You will work with the Management Team to ensure the administrative and operational needs are met.
      • Be responsible for the design and implementation of processes and workflows for the administrative element of the Support Services team, demonstrating a process-driven and proactive approach to the task at hand.
      • Oversee the resource coordination needs of the department including but not limited to:
        – Ownership of the process for scheduling tickets and related tasks.
        – Coordination of PGM and site days in collaboration with the finance team.
        – Resource allocation between the Service Desk and Field teams, ensuring both
        teams have the required number of engineers to effectively deliver the service.
      • Provide support to the Support Services management team as required.
      • Manage and provide support to the Triage function as required, e.g., answering customer calls during busy periods and ensuring the admin team is fully utilised.
      • Line manage a small team, performing 1:1 meetings and setting goals and objectives.
      • Support the Support Services department, and other teams if required, with administrative duties which may vary day to day depending on operational need. To include, but not limited to:
        • Providing complex diary management and scheduling support.
        • Drafting Company documentation in line with standards and templates, e.g., letters and reports.
        • Coordinating and ordering business supplies as required.
        • Minuting meetings as directed by a Director or Head of Support Services.
        • Data inputting and collating reports.
        • Providing administrative support to processes within the business, coordinating and leading on particular tasks as directed by a Director or Head of Support Services.
        • Answering phone calls and actioning in line with Company standards.
        • Preparing meeting rooms and refreshments as required.
        • Fulfilling general administrative duties such as scanning and filing.
        • Providing support to the Head of Support Services with general tasks or project work where required.
      • Liaise with customers and employees as required, demonstrating a professional and forward-thinking approach.
      • Fulfil any other such duties in line with business needs.

      Core Skills

      • Considerable experience in a commercial administrative role, in a client-led industry.
      • A process-driven approach with strong attention to detail.
      • The ability to liaise with senior management, customers, and colleagues professionally.
      • Experience in multi-tasking within a busy working environment with the ability to priorities workload.
      • Extensive scheduling and coordination experience.
      • Previous experience in managing a team of people with proven ability to set goals and objectives.
      Salary:

      Dependent on skills and experience

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:45 - 16:15 / 08:45 - 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      1st Line Engineer

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      1ST LINE IT ENGINEER

      We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

      Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      ABOUT THE ROLE

      As a 1st Line Engineer at Akita, you will:

      • Be part of a dedicated team of engineers within a busy IT services company.
      • Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.
      • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
      • Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

      CORE SKILLS

      • Windows Server
      • Windows Desktop
      • Hosted Desktop and Cloud computing
      • General user and email administration
      • Office 365 tenant setup and administration
      • Basic networking capabilities (DNS, DHCP etc)

      DESIRABLE SKILLS AND EXPERIENCE

      • VMWare/Hyper-V administration
      • VoIP experience, preferably 3CX
      • Apple products and support
      • Group Policy administration
      • Cabling experience
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (MCP’s, CompTIA, Apple)

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter

      To apply, please submit a CV in Word or PDF format via our recruitment portal (link below). Your CV should detail relevant experience and reason for interest in the role.

      Salary:

      Up to £25,000 per annum. Dependent on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:45-16:15 / 08:45-17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Service Desk Team Leader

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      Service Desk Team Leader

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. We're looking for a Service Desk Team Leader to work within our busy Service Desk Team!

      About the Role

      As a Service Desk Team Leader at Akita, you will:

      Support and assist all Service Desk Engineers by:

      • Acting as a point of escalation and guidance for technical, operational and process queries.
      • Providing performance feedback to the team and individuals and taking appropriate action to meet service levels.
      • Provide technical and operational coaching to members of your team.

      Team Coordination

      • Lead a team and its response based on ticket priority, SLA and other operational factors.
      • Assist the Head of Support Services (HoSS) to coordinate the flow of tickets within your team, ensuring the right person on the right job at the right time to maintain ticket flow and meet the defined service KPI targets.
      • Actively encourage the engineers to work smarter through team collaboration, responsible multi-tasking and following process flows.
      • Overseeing the handover of tickets in the event they require reallocation.

      General Responsibilities

      • Update the HoSS communication channels in the event concerns or issues are identified and advise of the action you are taking to achieve a resolution.
      • Support other Service Desk Team Leaders with their responsibilities as required.

      Engineer Responsibilities

      • Work service tickets that align with your technical ability.
      • Be part of the Secondary On-Call rota.
      • Achieve the individual service KPI targets assigned to you.
      • Work escalated service tickets from more junior members of the team.

      Line manage a team, planning and leading 1:1s for each team member.  To include but not limited to:

      • Providing coaching to develop your direct reports.
      • Providing feedback, both positive and constructive.
      • Setting, planning and monitoring objectives.
      • Identifying training needs and raising with the HoSS.
      • Escalating concerns and seeking appropriate guidance from the HR Department or the HoSS.

      Culture

      • Be a proactive member of the Service Desk (SD) management, providing constructive input into team meetings, keeping the HoSS informed of important daily matters.
      • Help shape the culture and attitude of your team and the wider Service Desk.
      • Demonstrate the Company values and ensure a positive morale on Service Desk. This will require clear and appropriate communication, escalating to the HoSS as required and maintaining professional boundaries with your team.

      Not all tasks or responsibilities need to be explicitly written; this document is intended to act as a guide.  However, as a member of the Service Desk management, you should uphold the values and behaviours expected by the Company, demonstrating best practice to everyone in the team.  Ad hoc tasks include:

      • Approval of time sheets for direct reports.
      • Identifying training requirements within the SD team and feeding back to HoSS.
      • Identifying shortfall/trends in resource issues and equipment and feeding back to HoSS.
      • Seeking support from the HR Department in the event employee relations issues arise or guidance is needed on people management matters.
      • Managing complaints with HoSS and assisting if instructed.
      • Being responsible for ensuring SD notes are updated when found to be incorrect or absent by an engineer.
      • Ensuring engineers are writing the appropriate knowledge base articles when there is a knowledge gap.
      • Any other duties as required in line with business needs.

      Core Skills

      The post holder will have:

      • Experience in a Service Desk environment as a 3rd Line Engineer.
      • Demonstrable experience managing customer relationships.
      • Proven ability to work as part of a team and communicate effectively.
      • Demonstrable experience in a high pressured environment, multi-tasking and re-prioritising workstreams to meet operational needs.
      • Experience of line managing a small team.

      Desirable Skills and Experience

      • Strong technical knowledge gained within a Managed Service Provider
      Salary:

      Up to £42,000 per annum. Dependent on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:45 - 16:15 / 08:45 - 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      Hardware Sales Executive

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      Hardware Sales Executive

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. We are looking for a Hardware Sales Executive to work within our Professional Services Team!

      About the Role

      As a Hardware Sales Executive at Akita, you will:

      • Be responsible for driving targets within the Procurement Sales Team, set by the Head of Professional Services.  You will suggest new initiatives to enhance results and department success.
      • Proactively identify new opportunities for hardware sales using a multi-faceted approach to convert prospects into sales, whilst exploring innovative strategies to expand the client base and increase revenue.
      • Create quotes and proposals that present a professional and thoughtful representation of the Akita brand, emphasising the value it adds to clients, ensuring accuracy and clarity in all documentation related to hardware sales.
      • Demonstrate integrity in all interactions, working respectfully to enhance clients’ IT procurement services, whilst fostering positive client relationships by providing exceptional service and support.
      • Lead sales processes throughout the entire sales cycle, including account planning, opportunity planning, deal negotiation, and sale transactions.
      • Collaborate with cross-functional teams to ensure seamless execution of sales strategies.
      • Identify potential customers in the target market, both new and existing, and conduct thorough research on their business and equipment needs.
      • Make appropriate product recommendations based on customer profiles and requirements.
      • Stay up to date with the latest trends and advancements in IT hardware, developing a deep understanding of the products and services offered by regularly engaging in training and industry updates.
      • Work closely with the Procurement Executive to streamline the procurement process, collaborating on identifying efficiencies, improving communication, and ensuring a seamless customer experience.
      • Fulfil other duties in line with business needs.

      Core Skills

      • Proven Experience in IT B2B Sales or Technology Procurement focused roles.
      • The ability to achieve results and reach targets.
      • A multi-faceted approach to generating new business, assessing methods against return on investment.
      • Proven track record of building strong customer relationships and telephone sales.

       

      Office Based in Wrotham, Kent

      Salary:

      Dependent on skills and experience

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:45 - 16:15 / 08:45 - 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      IT support buckinghamshire

      Questions About Careers?

      Call us on 0330 058 8000 or get in touch via our Contact page.
      IT jobs
      IT support jobs

      25+ Years

      Heritage in IT support

      Working At Akita

      What We Offer

      Akita is a fast-paced professional environment with a supportive and friendly culture. Colleagues are approachable at all levels and new ideas are welcomed.

      We encourage continued professional development, where relevant, through internal training, additional courses and accreditations. There is plenty of scope for specialisation within Akita and we look for opportunities to promote from within. Three of our directors even began their careers at Akita working on our helpdesk, so you can progress to the very top.

      We also listen to employees and encourage feedback. Staff have regular 1:1s with their line managers, we run employee satisfaction surveys, and generally adopt a culture of transparency.

      If you want it, there’s also a culture beyond work, with many long-term friendships made at Akita.

      Benefits & Wellbeing At Work

      A healthy work/life balance is important and we believe in the wellbeing of our team. We routinely review measures and benefits* that can support them in their roles. Currently, this includes:

      Wellbeing

      • Enhanced annual leave allowance of 32 days’ holiday, including bank holidays. This increases after 3 years of service.
      • Contractual sick pay (terms apply).
      • Hot lunchtime meals prepared by our in-house chef.
      • Refreshments provided, including regular deliveries of free fruit.
      • Personalised water bottles for every Employee.

       

      • Air-conditioned office with sit/stand desks for comfort.
      • An eyecare scheme to support with the cost of eye tests and glasses (terms apply).
      • Paid bereavement leave.
      • An ‘Akita toybox’ to encourage outdoor recreation and team building at lunchtimes.
      • Wellness events to promote health and wellbeing.  Past examples include personal training and yoga.
      • An Employee Assistance Programme (EAP) with access to trained counsellors.

      Learning And Development

      • Opportunities for continued professional development through internal training and professional qualifications in line with the business strategy.
      • Internal promotion is encouraged so that talent is homegrown.

       

      • A supportive 1:1 structure so that managers and team members build collaborative relationships.
      • Personal Development Plans support Employees, where applicable, to work towards their own career development and goals.

      Remuneration

      • Salary surveys ensure we pay competitive salaries within the top quartile.
      • Employee referral bonus rewards colleagues for building the team and bringing in new talent.
      • Client referral bonus rewards colleagues for introducing new business.
      • Onsite free parking.

       

      • We operate a transparent pension scheme with a trusted pension provider.
      • All Employees receive a birthday gift voucher on their special day.
      • Access to ‘Akita Perks’, a retail and leisure discount platform to save money across a wide range of brands.

      Positive Culture

      • There is a quarterly Internal Newsletter to ensure transparency throughout the business and celebrate success.
      • The office has a Communications Board to share key messages.
      • The Suggestions Box provides an opportunity for tailored or anonymous feedback.
      • Paid-for Company events are an important part of Akita’s culture. Past events include Christmas parties, Halloween ‘fright nights’, Summer BBQs, and go-karting days.

       

      • We value the perspective of our colleagues and issue Employee Surveys to seek input and ideas.
      • Team building events are encouraged to build connections.
      • Employee Handbook to ensure a shared awareness in relation to key policies and procedures.
      • Akita has a strong identity and brand that is enhanced through Company uniforms for Engineers, branded vehicles and a professional head office.

      Corporate Social Responsibility

      • Akita is committed to being carbon neutral by 2025.
      • A gardening club, set up and run by Employees.
      • Quarterly donations to charitable causes, many of whom are put forward by Employees.

       

      • Sponsorship for local causes and events.
      • We maintain a paperless office and keep tech at the core.
      • Increased use of electric vehicles with charging ports at Head Office.

      FAQ

      How does Akita support professional development?

      We are passionate about the professional development of employees and support this in a number of ways.
      Paths for development vary for every individual as they are tailored to the business needs, the employee’s goals, and their existing skillsets. It may be appropriate to utilise internal training, external training, professional qualifications – or a mixture of all three!

      How does Akita stay competitive in the IT industry?

      As a fast-paced MSP, it’s difficult not to stay abreast of new technologies! With a wide array of clients, it’s important we keep an up to date knowledge on new and upcoming technologies to ensure we can meet their needs.

      We conduct market research to maintain an awareness of products that may not yet be on the market, to ensure we can put in place the training and accreditations ahead of time.

      What is the onboarding process for new IT team members?

      We have a comprehensive onboarding programme for every new starter. Besides the team-specific onboarding process for a new starter, every individual that joins Akita will have 9 introductory meetings with Directors and Head of Department. It’s important they understand the wider business, and how their role fits into the bigger picture. This is supported by a meeting about Health and Safety, and a detailed HR induction to better understand the Company’s Employee Handbook.

      How does Akita promote diversity and inclusion within the IT department?

      We have an Equal Opportunities Policy and ensure incoming and existing employees are asked about reasonable adjustments that may support them to perform their role. We believe that every employee has the right to work in an environment that is free from bullying, harassment and victimisation, and regularly review the information we hold on this.

      How does Akita welcome feedback from employees?

      Employees are encouraged to raise feedback in 1:1s with their line manager but we recognise some people may not always feel comfortable speaking up. That is why we have a virtual suggestion box, which is entirely anonymous, to capture feedback or suggestions as and when they arise. We also conduct employee surveys, and hold regular Q&A sessions with the Managing Director.

      IT support jobs values

      Our Values

      Akita is invested in our customers, invested in our services, and invested in our people for the long term.

      We recognise that our employees are key assets and we value our team spirit. We look to recruit enthusiastic and professional candidates who are respectful to customers and colleagues.

      We also look for ambition, rewarding those that demonstrate passion and aptitude with new opportunities and responsibilities.

      As an organisation, protecting the environment and helping the wider community are also built into our values. We’re committed to sustainability and working towards becoming carbon neutral by 2025.

      Meanwhile, we are constantly working on our corporate social responsibility, from supporting charities to working with local youth sports. We are also a Disability Confident employer.

       

      it apprenticeship

      APPRENTICESHIPS

      Akita operates a successful Apprenticeship Scheme, helping young people or those changing career to get started in IT support jobs.

      Our apprentices study towards industry-recognised qualifications (typically a level 3), gaining practical experience while earning a wage at the same time.

      Mentoring and development are the basis of a successful apprenticeship and we deliver a supportive programme that encourages a life-long passion for IT.

      For currently available apprentice positions, please see our Current Job Opportunities.

      *Staff benefits are offered at the company’s discretion and may be changed or removed

      IT Careers

      Get in touch

      For more information on wider IT careers with Akita, please get in touch: