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      CAREERS

      We’re a leading IT managed service provider that’s been around for 25 years. Our technical expertise and high standards of customer service have seen our growth accelerate, with expanding opportunities as we go. We invite applications from candidates who are passionate about their areas of expertise, who strive to succeed, and who align with Akita’s core values. Choose Akita as the next stage in your career, discover more about our IT support jobs and other roles, and see what we can offer you.

      it support essex

      About Akita

      From our offices in KentLondon and Surrey, Akita delivers proactive IT support, managed services and intelligent solutions to over 250 organisations.

      We take the time to understand our customers and their IT needs, ensuring our trained engineers have the skillset and know-how to oversee both complex projects and day-to-day troubleshooting.

      We work hard to develop long-term relationships with our customers. And that’s the same approach we bring to our staff as well.

      CURRENT JOB OPPORTUNITIES

       

      IT Support Apprentice - Kent

      Learn more about this oppportunity

      IT Support Apprentice – Kent

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

      Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      About the Role

      As an IT Support Apprentice at Akita, you will:

      • Be part of a dedicated team of engineers within a busy IT services company.
      • Be the first point of contact for all incoming calls, including Helpdesk.
      • Provide first line Helpdesk support to our customers, within the Apprentice skillset, demonstrating an outstanding approach to customer service. With training and development, you will become a trusted member of the team who is able to resolve tickets independently.
      • Maintain accurate records within both the ticketing system and in response to incoming communication.
      • Assist with the setting up, maintenance and repair of computer-related equipment.
      • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
      • Collect and deliver computer equipment as required by our customers.
      • Proactively undertake any other relevant duties as may reasonably be required by the technical and operations teams. This may include general office duties.
      • Be committed to learning and self-development, working towards the standards required in order to complete the apprenticeship.

      Desirable Skills and Experience

      • No previous IT or industry experience is required, but the successful candidate will be expected to demonstrate a keen interest in IT and how systems work, with a problem-solving approach to issues.

      Person Specification

      The successful candidate will demonstrate:

      • A high level of professionalism.
      • Excellent organisational and multitasking skills.
      • Commitment and punctuality.
      • Strong written and verbal communication skills.
      • The ability to work on their own initiative.
      • A flexible and helpful attitude.
      • An aptitude for learning.
      • A professional yet personable telephone manner.
      • A confidential and trustworthy approach.
      • A methodical approach with great attention to detail.
      •  A team player mentality.
      Salary:

      £5.00 per hour for the first year of apprenticeship

      Start date:

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      7:45-16:15 / 08:45-17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      First Line IT Engineer - Kent

      Click to see the IT support job description

      1ST LINE IT ENGINEER

      We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

      Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      ABOUT THE ROLE

      As a 1st Line Engineer at Akita, you will:

      • Be part of a dedicated team of engineers within a busy IT services company.
      • Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.
      • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
      • Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

      CORE SKILLS

      • Windows Server 2003-2019
      • Windows Desktop (XP to 10)
      • Hosted Desktop and Cloud computing
      • General user and email administration
      • Office 365 tenant setup and administration
      • Basic networking capabilities (DNS, DHCP etc)

      DESIRABLE SKILLS AND EXPERIENCE

      • VMWare/Hyper-V administration
      • VoIP experience, preferably 3CX
      • Apple products and support
      • Group Policy administration
      • Cabling experience
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (MCP’s, CompTIA, Apple)

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter

      To apply, please submit a CV in Word or PDF format via our recruitment portal (link below). Your CV should detail relevant experience and reason for interest in the role.

      Salary:

      Dependent on qualifications and skills

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:45-16:15 / 08:45-17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      Second Line IT Engineer - Kent

      Click to see the IT support job description

      Second Line IT Engineer – Kent

      We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.

      ABOUT THE ROLE

      As a Second Line IT Support Engineer at Akita, you will:

      • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
      • Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
      • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
      • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

      CORE SKILLS

      • Windows Server 2003-2019
      • Windows Desktop XP-10
      • Hosted Desktop and Cloud computing
      • Terminal server farm setups
      • Office 365 tenant setup and administration
      • VMWare/Hyper-V administration
      • Strong networking capabilities (DNS, routing, switching etc)
      • VoIP knowledge, preferably 3CX

      DESIRABLE SKILLS AND EXPERIENCE

      • Exposure to Cisco/Draytek firewalls
      • Apple products and support
      • Group Policy administration
      • Cabling survey and installations
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (MCP’s, CompTIA, Apple)

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter
      Salary:

      Dependent on qualifications and skills - Competitive

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:00-15:30 / 07:45-16:15 / 08:45-17:15 / 10:00-18:30 24hr out of hours’ service on a roster basis

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Regional Second Line IT Engineer

      Click to see the IT support job description

      Regional Second Line IT Engineer

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across the UK. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

      Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      About the Role

      As a Regional 2nd Line Engineer at Akita, you will:

      • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
      • Perform duties that include ticket support on Helpdesk and project work and hardware maintenance.
      • Attend client sites across your region as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
      • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
      • Fulfil any other such duties as required in line with business needs.

      Core Skills

      • Windows Server 2003-2019
      • Windows Desktop XP-10
      • Hosted Desktop and Cloud computing
      • Terminal server farm setups
      • Office 365 tenant setup and administration
      • VMWare/Hyper-V administration
      • Strong networking capabilities (DNS, routing, switching etc)
      • VoIP knowledge, preferably 3CX
      • Demonstrable experience as a 2nd Line IT Engineer.

      Desirable Skills and Experience

      • Exposure to Cisco/Draytek firewalls
      • Apple products and support
      • Group Policy administration
      • Cabling survey and installations
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (MCP’s, CompTIA, Apple)

      Person Specification

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter

      To apply for the role please submit a CV detailing your experience via our recruitment portal:

       

      Salary:

      Dependent on qualifications and skills

      Start date:

      Contract type:

      Permanent

      Shift times:

      08:30-17:30, 24hr out of hours’ service on a roster basis

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Senior IT Infrastructure Engineer - Kent

      Click to see the IT support job description

      Senior IT Infrastructure Engineer – Kent

      Akita seeks a Senior Infrastructure Engineer to join a dedicated team, working directly with our customers and supporting our helpdesk team.

      ABOUT THE ROLE

      As a Senior Infrastructure Engineer at Akita, you will:

      • Be working as part of a dedicated team of engineers within a busy & expanding IT services company.
      • Be expected to provide innovative solutions to complex technical problems as they arise.
      • Generate technical proposals to support the sales team and see through to project completion and delivery.
      • Assist the Infrastructure Director with the team’s growth and development.
      • Be a team player, working within an efficient and friendly team as it deals with all kinds of support issues generated by the customer base.
      • Need to thrive on multi-tasking to complete tasks like provisioning servers, resolving OS faults, and resolving network issues.
      • Be expected to provide 3rd line complex technical support and troubleshooting to resolve issues escalated within the team or helpdesk.
      • Monitor data centre services’ performance, availability, and reliability. Resolve any predicted issues before they become critical.
      • Primarily use the products and services within our established portfolio to recognise new business opportunities and escalate them into sales.
      • Be a product champion of current solutions but also champion emerging technologies and demonstrate a business use case.
      • Develop longstanding relationships with your assigned clients, using your core technical skills and personable nature.

      CORE SKILLS

      • The Senior Infrastructure Engineer will be expected to demonstrate a high level of knowledge of all common Microsoft server and desktop platforms and have proven experience with O365 (configuration and deployment).
      • Advance networking skills for switching, routing and security.
      • Strong Cisco CLI skills (IOS, IOS XR and ASA).
      • A strong understanding of VPN technologies.
      • Experience in with Linux (primarily around LAMP servers).
      • Strong skills in Microsoft Server, Exchange and SQL.
      • Experience with VOIP solutions and supporting infrastructure.

      DESIRABLE SKILLS AND EXPERIENCE

      • Experience with VMWare. (HA, Distributed switching and vSAN).
      • Experience with public cloud providers (AWS & Azure).

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand.
      • Excellent documentation and communication skills.
      • High standards of customer service.
      • A high level of attention to detail and will be a proven self-starter.
      Salary:

      Dependent on qualifications and skills. Benefits to be discussed at interview.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      45 per week

      Shift times:

      08:30 – 17:30 with flexibility to support other departments and client needs, including the 24hr out of hours’ service on a roster basis

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Technical Account Manager

      Learn more about this oppportunity

      Technical Account Manager

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East.

      We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      About the Role

      As a Technical Account Manager (TAM) at Akita, you will:

      • Be responsible for a number of customer accounts, for which you will be the dedicated TAM and provide strategic planning for their IT needs.
      • Take ownership of the accounts allocated to you and demonstrate outstanding customer service.
      • Support colleagues across the business who will draw upon your knowledge of your customer accounts, seeking guidance on appropriate resolution.
      • Maintain good working knowledge of the Akita and Akita IS portfolio of services to seize opportunities, increasing and improving the customer’s products and services.
      • Demonstrate a general understanding of project management, leading on some aspects the relevant project plan. This may include:
      • Planning and scoping:
        1. Sourcing
        2. Deployment and integration
        3. Maintenance and review
        4. Seeking support from the Sales Director, as required
      • Competently onboard new customers and ensure the transition to Akita is effective and efficient. If required, you will capably offboard customers at the point of contract expiry.
      • Perform customer reviews for your allocated accounts, with assistance from a Senior TAM as necessary.
      • Strive to achieve targets set by the Sales Director and show a keen interest in understanding how agreements are developed.
      • Fulfil any other such duties as required in line with business needs.

      Core Skills

      • Windows Server 2003-2019
      • Windows Desktop XP-10
      • Hosted Desktop and Cloud computing
      • Terminal server farm setups
      • Office 365 tenant setup and administration
      • VMWare /
      • Hyper-V administration
      • Strong networking capabilities (DNS, routing, switching etc)
      • VoIP knowledge, preferably 3CX
      • Demonstrable experience managing customer accounts and acting as a point of escalation.
      • Some experience of IT project management.

      Desirable Skills and Experience

      • Exposure to Cisco / Draytek firewalls
      • Apple products and support
      • Group Policy administration
      • Cabling survey and installations
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (MCP’s, CompTIA, Apple)

      Person Specification

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      Salary:

      Competitive, depending on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 hours per week

      Shift times:

      08:45 – 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Contractual sick pay commences after 6 months of continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Business Administrator - Kent

      Click to see the job description

      Business Administrator – Kent

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.

      We are looking for an experienced Business Administrator to join our team!  This role would suit a candidate with considerable experience in business administration, who thrives on multi-tasking and is seeking a new challenge.

      About the Role

      As a Business Administrator at Akita, you will:

      • Provide administrative support across the business, working with Directors and Heads of Department to ensure the Company’s administrative and operational needs are met.
      • Uphold administrative processes and standards, demonstrating a process-driven and proactive approach to the task at hand.
      • Support teams within the business with administrative duties which may vary day to day depending on operational need. To include, but not limited to:
      • Collating and monitoring customer feedback
      • Answering phone calls and actioning in line with Company standards and processes
      • Providing diary and scheduling support to the business
      • Drafting Company documentation in line with standards and templates, e.g. Sales agreements, letters and reports
      • Coordinating and ordering business supplies as required
      • Minuting meetings as directed by a Director or Head of Department
      • Data inputting and collating reports
      • Providing administrative support to projects and processes within the business, coordinating and leading on particular tasks as directed by a Director or Head of Department
      • Fulfilling general administrative duties such as scanning and filing
      • Be a proactive member of the team, working across the business and within particular teams to meet business and operational needs.
      • Liaise with customers and employees as required, demonstrating a professional and forward-thinking approach.
      • Fulfil any other such duties in line with business needs.

      Core Skills

      The successful candidate will demonstrate:

      • Considerable experience in an administrative role.
      • Experience working in a commercial and customer-driven environment
      • A process-driven approach with strong attention to detail.
      • The ability to liaise with senior management, customers, and colleagues professionally.
      • Experience in multi-tasking within a busy working environment.

      Person Specification

      The successful candidate will demonstrate:

      • A professional appearance that supports the brand and values of Akita.
      • Self-motivation and an ability to work independently.
      • Good attention to detail.
      • A positive and proactive attitude.
      • Strong written and verbal communication skills.

      To apply, please click the button to submit a CV via our recruitment portal:

      Salary:

      Dependent on qualifications and skills.

      Start date:

      Contract type:

      Permanent

      Shift times:

      08:45 – 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Contractual sick pay commences after 6 months of continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Operations Administrator - Kent

      Click to see the job description

      Operations Administrator – Kent

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.

      We are looking for an Operations Administrator to join our team!  This role would suit a candidate with considerable experience in complex diary management who is process-driven and can manage a busy inbox.

      About the Role

      As an Operations Administrator at Akita, you will:

      • Be responsible for scheduling diaries across the business, ensuring the right resources are in the right place at the right time. Complex diary management experience is essential.
      • Manage a busy inbox, dealing competently with a wide range of issues from scheduling requests to customer requirements.
      • Uphold administrative processes and standards, demonstrating a process-driven and proactive approach to the task at hand.
      • Support the Operations Manager with administrative and organisational duties which may vary day to day depending on operational need. To include, but not limited to:
      • Collating and monitoring customer feedback
      • Answering phone calls and actioning in line with Company standards and processes
      • Overseeing the Company’s fleet of vehicles and safety audits
      • Drafting Company documentation in line with standards and templates, e.g. Sales agreements, letters and reports
      • Coordinating and ordering business supplies as required
      • Data inputting and collating reports
      • Preparing meeting rooms and greeting visitors
      • Fulfilling general administrative duties such as scanning and filing
      • Supporting health and safety requirements as necessary and maintaining a tidy office
      • Liaise with customers and employees as required, demonstrating a professional and forward-thinking approach.
      • Fulfil any other such duties in line with business needs.

      Core Skills

      The successful candidate will demonstrate:

      • Complex diary management experience, scheduling resources in line with customer requirements.
      • Experience working in a commercial and customer-driven environment.
      • A process-driven approach with strong attention to detail.
      • The ability to liaise with senior management, customers, and colleagues professionally.
      • Experience in multi-tasking within a busy working environment.

      Person Specification

      The successful candidate will demonstrate:

      • Self-motivation and an ability to work independently.
      • High attention to detail.
      • A positive and proactive attitude.
      • Strong written and verbal communication skills.
      • A methodical approach to the task at hand.

      To apply, please submit your CV via our recruitment portal:

      Salary:

      Dependent on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      08:45 – 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Contractual sick pay commences after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Project Coordinator - Kent

      Click to see the job description

      Project Coordinator

      Akita is a leading managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East.

      Employees at Akita benefit from an exciting and fast-paced environment. Continued professional development is encouraged, hard work is rewarded, and talent is recognised to ensure our team has the passion and drive required to deliver outstanding service to our customers.

      We are looking for a driven and ambitious Project Coordinator who will be a central part of our expanding team. This role will suit candidates with experience in project coordination, who thrive on developing professional relationships, both within and outside the organisation.

      About the Role

      As a Project Coordinator at Akita, you will:

      • Oversee multiple project resourcing, budgeting, and timescales to enable effective project delivery across all business teams.
      • Maintain an effective audit trail of each project, utilising Gantt Charts and digital filing systems to retain oversight of all project activity.
      • Liaise with customers to manage expectations and pre-empt obstacles, demonstrating a proactive, professional, and confident approach to customer service.
      • Monitor customer satisfaction and project outcomes, debriefing the team to enable continued improvements.
      • Demonstrate strong communication skills, written and verbal, to enhance customer relationships, and represent the Company with professionalism and integrity.
      • Bridge the communication between the operations team, other business areas and the client.
      • Support the sales and engineering teams at internal and external planning meetings, taking the lead on all aspects of project coordination in order to maintain a holistic approach of operational demands against customer needs.
      • Provide administrative support across a multitude of projects, as and when required.
      • Assess project risks and issues, escalating these where appropriate, and provide solutions where applicable,
      • Perform any other duties, as required, in line with business needs.

      Core Skills

      As Project Coordinator, you will have:

      • Working experience in project coordination or project management role.
      • Stakeholder management experience in a commercial setting.
      • A relevant project management qualification; Prince2 or equivalent.

      Desirable Skills and Experience

      It is desirable, although not essential, that the successful candidate will have:

      • A degree in a related discipline, e.g., Business Management.
      • Experience in a Software Development or MSP industry.

      Person Qualities

      The successful candidate will demonstrate:

      • A logical, methodical approach, with strong attention to detail.
      • Excellent documentation and communication skills.
      • High standards of customer service and a personable nature.
      • A history of being a proven self-starter.
      • Excellent problem-solving skills with a creative flair.
      • Self-motivation and a desire to stay abreast of the latest technology.
      • Ability to work to tight deadlines

      To apply for the role, please submit a CV via our recruitment portal: 

      Salary:

      Dependent on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Contractual sick pay commences after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Business Central Consultant - Kent

      Click to see the job description

      Business Central Consultant – Kent

      With our continued success, combined with ambitious growth plans, this is a very exciting time for a dedicated Business Central Consultant to be joining our expanding team.

      ABOUT THE ROLE

      As a Business Central Consultant, your role will involve:

      • Recognising and developing opportunities for new and existing customers, adding value to their business through efficient and cost-effective solutions
      • Collaborate with the marketing team to drive the creation of marketing strategy and materials
      • Working closely with the sales team to build knowledge of Business Central, develop sales strategies and assisting with demonstrations
      • Running workshops with customers to identify requirements and opportunities for improvement
      • Identify opportunities to migrate customers from other platforms to Business Central
      • Delivering solutions for customers using Microsoft Dynamics 365 Business Central and the wider Power Platform
      • Carrying out business analysis to ensure an efficient and cost-effective solution is proposed
      • Design and customisation, including write-ups and planning sessions
      • Assisting with the preparation of proposals, by providing statements of work and estimates
      • Configuration and testing, with a detailed introduction to the customer, and providing appropriate support
      • Installation and data migration to Business Central
      • Training and implementation of Business Central, ensuring customers understand how to maximise use of the product, through a structured and user-friendly delivery method
      • Monitoring and updating in line with the contract of service, including identifying opportunities to extend Business Central, where appropriate,
      • Create repeatable delivery processes to increase the efficiency of Business Central implementations
      • Providing assistance to the service delivery team and Helpdesk to help support customers
      • Ensure delivery of projects in line with agreed project plan, including, timelines, budgets, customer expectations and resource planning.
      • Fulfil any other such duties as required in line with business needs.

      CORE SKILLS

      • Proven track record of building strong customer relationships
      • Significant experience in creating bespoke solutions using Microsoft Dynamics 365 and the wider Power Platform
      • Proven experience in pre-sales and requirement gathering, through to the implementation of ERP solutions
      • Proficiency in all areas of project management and delivery, written and practical
      • The ability to work on-site with clients, collaborating from design to ‘go live’

      DESIRABLE SKILLS AND EXPERIENCE

      • A Computing / IT degree
      • Experience of providing digital success solutions to both large corporate and boutique customers
      • Microsoft Biz Apps certifications
      • Experience with Azure
      • Knowledge of software sales environments
      • Having worked for a Microsoft Partner

      PERSON SPECIFICATION

      You will demonstrate:

      • A logical, methodical approach to the task at hand
      • Excellent attention to detail, quality, and accuracy
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A history of being a proven self-starter
      • Effective communication across cross-functional teams and diverse clients / stakeholder
      • Ability to work well under pressure and prioritise workload
      • Constructive problem-solver
      • Ability to work as part of a team

      ABOUT AKITA INTELLIGENT SOLUTIONS

      Akita Intelligent Solutions is the specialist business technologies and insight division of Akita Systems Limited.  With over 20 years’ experience in digital success solutions, our consultants design, develop, manage, and support business intelligence technologies for organisations across the UK and internationally.

      We create bespoke solutions using technologies including Microsoft Dynamics, SharePoint and Power Platforms (Power BI, Power Apps, Power Apps Portals and Power Automate).  We pride ourselves on delivering exceptional digital support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment.  Continued professional development is encouraged, hard work is rewarded, and talent is recognised to ensure our team has the passion and drive required to deliver outstanding service to our customers.

      With our continued success, combined with ambitious growth plans, this is a very exciting time for a dedicated Business Central Consultant to be joining our expanding team.  You will be responsible for managing and co-ordinating the entire sales process for this exciting new product, from initial point of enquiry, through identifying needs, to implementation, training, support, and follow-up.

      Salary:

      Highly competitive, dependent on qualifications and skills

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      08:45 - 17:15 hours

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Business Applications Sales Specialist - Kent

      Click to see the job description

      Business Applications Sales Specialist – Kent

      With our continued success, combined with ambitious growth plans, this is a very exciting time for a dedicated Business Applications Sales Specialist to be joining our expanding team.

      About the Role

      As a Business Applications Sales Specialist, you will:

      • Partner with our marketing team to conduct market research, in order to develop strategic market penetration initiatives, including campaigns, webinar content and potential go-to-market messaging
      • Identify potential customers in the target market (both new and existing customers) and complete appropriate research on the prospective customer’s business and equipment needs
      • Develop relationships with prospective customers, while maintaining existing customer relationships, effectively achieving a ‘trusted advisor’ role
      • Acquire and manage new customer relationships with the Dynamics 365 suite of products and Power platform
      • Partner and collaborate with delivery teams to create contract-winning proposals for current and prospective customers
      • Use your extensive knowledge of business processes to understand the challenges and opportunities in an organisation, evaluating their current business performance, and then using your expertise to select and propose appropriate product solutions, specific to customer requirements and needs
      • Negotiate contract terms with customers and communicate terms to stakeholders
      • Collaborate with design and production teams to ensure contracted product specifications are executed on-time and as agreed
      • Become a subject matter expert on our business products, processes and operations, and remain up-to-date on industry news and developments
      • Leading / orchestrating sales processes across the entire sales cycle, including account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in complex business case discussions
      • Fulfil any other such duties as required in line with business needs

      CORE SKILLS

      • Experience in B2B sales.
      • Proven track record of building strong customer relationships
      • Strong sales background, with experience of solution selling
      • Exceptional presentation and communication skills
      • Outstanding interpersonal skills and the ability to motivate, inspire, and lead cross functional. Teams, with a high degree of independence and success.
      • Strong knowledge and understanding of Microsoft Dynamics 365 and the wider Power Platform

      Desirable Skills and Experience

      • Knowledge of software sales environments
      • Having worked for a Microsoft Partner

      Person Specification

      You will demonstrate:

      • Good judgement and decision-making skills
      • The ability to visualise solutions, mapped with business value, to address specific customer needs
      • Excellent customer service skills
      • Effective communication across cross-functional teams and diverse client / stakeholder
      • A passion for engaging with internal and client teams
      • The ability to maintain a high level of productivity, while managing multiple competing priorities
      • Ability to work well under pressure and prioritise workload, in a fast-paced, complex environment
      • Excellent attention to detail, quality, and accuracy
      • Constructive problem-solver
      • Ability to work as part of a team
      • A drive to meet and exceed financial targets
      • Excellent negotiating techniques to close business
      • A logical, methodical approach to the task at hand
      • The ability to manage and drive the execution of project plan, within time constraints

      ABOUT AKITA INTELLIGENT SOLUTIONS

      Akita Intelligent Solutions is the specialist business technologies and insight division of Akita Systems Limited.  With over 20 years’ experience in digital success solutions, our consultants design, develop, manage and support business intelligence technologies for organisations across the UK and internationally.

      We create bespoke solutions using technologies including Microsoft Dynamics, SharePoint and Power Platforms (Power BI, Power Apps, Power Apps Portals and Power Automate).  We pride ourselves on delivering exceptional digital support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment.  Continued professional development is encouraged, hard work is rewarded, and talent is recognised to ensure our team has the passion and drive required to deliver outstanding service to our customers.

      With our continued success, combined with ambitious growth plans, this is a very exciting time for a dedicated Business Applications Sales Specialist to be joining our expanding team.  You will use your understanding of challenges and opportunities in business to develop customer-specific, value propositions that create and capture value for our customers.

      Salary:

      Highly competitive, dependent on qualifications and skills

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      08:45 - 17:15 hours

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      IT apprenticeship

      APPRENTICESHIPS

      Akita operates a successful Apprenticeship Scheme, helping young people or those changing career to get started in IT support jobs.

      Our apprentices study towards industry-recognised qualifications (typically a level 3), gaining practical experience while earning a wage at the same time.

      Mentoring and development are the basis of a successful apprenticeship and we deliver a supportive programme that encourages a life-long passion for IT.

      For currently available apprentice positions, please see our Current Job Opportunities.

      *Staff benefits are offered at the company’s discretion and may be changed or removed

      IT support buckinghamshire

      Questions About Careers?

      Call us on 0330 058 8000 or get in touch via our Contact page.
      IT support jobs values

      Our Values

      Akita is invested in our customers, invested in our services, and invested in our people for the long term.

      We recognise that our employees are key assets and we value our team spirit. We look to recruit enthusiastic and professional candidates who are respectful to customers and colleagues.

      We also look for ambition, rewarding those that demonstrate passion and aptitude with new opportunities and responsibilities.

      As an organisation, protecting the environment and helping the wider community are also built into our values. We’re committed to sustainability and working towards becoming carbon neutral by 2025.

      Meanwhile, we are constantly working on our CSR  credentials, from supporting charities to working with local youth sports. We are also a Disability Confident employer.

       

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      technical account management

      25 Years

      Heritage in IT support

      Working At Akita

      What We Offer

      Akita is a fast-paced professional environment with a supportive and friendly culture. Colleagues are approachable at all levels and new ideas are welcomed.

      We encourage continued professional development, where relevant, through internal training, additional courses and accreditations. There is plenty of scope for specialisation within Akita and we look for opportunities to promote from within. Three of our directors even began their careers at Akita working on our helpdesk, so you can progress to the very top.

      We also listen to employees and encourage feedback. Staff have regular 1:1s with their line managers, we run employee satisfaction surveys, and generally adopt a culture of transparency.

      If you want it, there’s also a culture beyond work, with many long-term friendships made at Akita.

      Benefits & Wellbeing At Work

      A healthy work/life balance is important and we believe in the wellbeing of our team. We routinely review measures and benefits* that can support them in their roles. Currently, this includes:
      Resident Chef

      Healthy meals are available daily at our Kent HQ.

      Eyecare Scheme

      An eyecare scheme to look after our staff’s vision.

      Ergonomic Desks

      Sit/stand desks helping staff to work in comfort.

      Refreshments

      Drinks are provided and we have a fresh fruit delivery each week.

      Wellness Events

      Optional wellness events (past activities have included yoga and fitness sessions). We also provide sports equipment for use at lunchtimes.

      Enhanced Holiday

      Entitlement to 32 days a year (inclusive of bank holidays), which increases after 3 years’ service.

      Birthday Celebration

      We say Happy Birthday not with a song, but with a gift.

      Customer & Recruitment Bounties

      Big rewards to our staff for successfully finding new customers or employees to fill vacancies.

      akita meals

      Get in touch

      For more information on wider IT careers with Akita, please get in touch: