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      CAREERS

      Discover the career opportunities available at Akita

      We’re a leading IT managed service provider with a 25-year heritage. Our technical expertise and high standards of customer service have seen our company growth accelerate, providing expanding opportunities as we go.

      We invite applications from candidates who are passionate about their areas of expertise, who strive to succeed, and who align with Akita’s core values.

      Choose Akita as the next stage in your career, discover more about our IT support jobs and other roles, and see what we can offer you.

      it services

      What We Do

      From our offices in KentLondon and Surrey, Akita delivers proactive IT support, managed services and intelligent solutions to over 250 organisations.

      We take the time to understand our customers and their IT needs, ensuring our trained engineers have the skillset and know-how to oversee both complex projects and day-to-day troubleshooting.

      We work hard to develop long-term relationships with our customers. And that’s the same approach we bring to our staff as well.

      it support services

      CURRENT CAREER OPPORTUNITIES

       

      IT Support Apprentice - Kent

      Learn more about this oppportunity

      IT Support Apprentice – Kent

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

      Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      About the Role

      As an IT Support Apprentice at Akita, you will:

      • Be part of a dedicated team of engineers within a busy IT services company.
      • Be the first point of contact for all incoming calls, including Helpdesk.
      • Provide first line Helpdesk support to our customers, within the Apprentice skillset, demonstrating an outstanding approach to customer service. With training and development, you will become a trusted member of the team who is able to resolve tickets independently.
      • Maintain accurate records within both the ticketing system and in response to incoming communication.
      • Assist with the setting up, maintenance and repair of computer-related equipment.
      • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
      • Collect and deliver computer equipment as required by our customers.
      • Proactively undertake any other relevant duties as may reasonably be required by the technical and operations teams. This may include general office duties.
      • Be committed to learning and self-development, working towards the standards required in order to complete the apprenticeship.

      Desirable Skills and Experience

      • No previous IT or industry experience is required, but the successful candidate will be expected to demonstrate a keen interest in IT and how systems work, with a problem-solving approach to issues.

      Person Specification

      The successful candidate will demonstrate:

      • A high level of professionalism.
      • Excellent organisational and multitasking skills.
      • Commitment and punctuality.
      • Strong written and verbal communication skills.
      • The ability to work on their own initiative.
      • A flexible and helpful attitude.
      • An aptitude for learning.
      • A professional yet personable telephone manner.
      • A confidential and trustworthy approach.
      • A methodical approach with great attention to detail.
      •  A team player mentality.
      Salary:

      £7.00 per hour for the first year of apprenticeship

      Start date:

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      7:45-16:15 / 08:45-17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      First Line IT Engineer - Kent

      Click to see the IT support job description

      1ST LINE IT ENGINEER

      We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

      Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      ABOUT THE ROLE

      As a 1st Line Engineer at Akita, you will:

      • Be part of a dedicated team of engineers within a busy IT services company.
      • Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.
      • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
      • Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

      CORE SKILLS

      • Windows Server 2003-2019
      • Windows Desktop (XP to 10)
      • Hosted Desktop and Cloud computing
      • General user and email administration
      • Office 365 tenant setup and administration
      • Basic networking capabilities (DNS, DHCP etc)

      DESIRABLE SKILLS AND EXPERIENCE

      • VMWare/Hyper-V administration
      • VoIP experience, preferably 3CX
      • Apple products and support
      • Group Policy administration
      • Cabling experience
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (MCP’s, CompTIA, Apple)

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter

      To apply, please submit a CV in Word or PDF format via our recruitment portal (link below). Your CV should detail relevant experience and reason for interest in the role.

      Salary:

      Dependent on qualifications and skills

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:45-16:15 / 08:45-17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Second Line IT Engineer - Kent

      Click to see the IT support job description

      Second Line IT Engineer – Kent

      We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.

      ABOUT THE ROLE

      As a Second Line IT Support Engineer at Akita, you will:

      • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
      • Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
      • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
      • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

      CORE SKILLS

      • Windows Server 2003-2019
      • Windows Desktop XP-10
      • Hosted Desktop and Cloud computing
      • Terminal server farm setups
      • Office 365 tenant setup and administration
      • VMWare/Hyper-V administration
      • Strong networking capabilities (DNS, routing, switching etc)
      • VoIP knowledge, preferably 3CX

      DESIRABLE SKILLS AND EXPERIENCE

      • Exposure to Cisco/Draytek firewalls
      • Apple products and support
      • Group Policy administration
      • Cabling survey and installations
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (MCP’s, CompTIA, Apple)

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter
      Salary:

      Dependent on qualifications and skills - Competitive

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      07:00-15:30 / 07:45-16:15 / 08:45-17:15 / 10:00-18:30 24hr out of hours’ service on a roster basis

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Regional Second Line IT Engineer

      Click to see the IT support job description

      Regional Second Line IT Engineer

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across the UK. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies.  Continued professional development is encouraged so that our team members develop existing skills and gain new ones.

      Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      About the Role

      As a Regional 2nd Line Engineer at Akita, you will:

      • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
      • Perform duties that include ticket support on Helpdesk and project work and hardware maintenance.
      • Attend client sites across your region as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients.
      • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
      • Demonstrate a professional, respectful, and proactive approach to customer service.
      • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
      • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
      • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
      • Fulfil any other such duties as required in line with business needs.

      Core Skills

      • Windows Server 2003-2019
      • Windows Desktop XP-10
      • Hosted Desktop and Cloud computing
      • Terminal server farm setups
      • Office 365 tenant setup and administration
      • VMWare/Hyper-V administration
      • Strong networking capabilities (DNS, routing, switching etc)
      • VoIP knowledge, preferably 3CX
      • Demonstrable experience as a 2nd Line IT Engineer.

      Desirable Skills and Experience

      • Exposure to Cisco/Draytek firewalls
      • Apple products and support
      • Group Policy administration
      • Cabling survey and installations
      • Exposure to Ubiquiti / Cisco Wireless
      • Previous MSP experience
      • Recognised accreditations (MCP’s, CompTIA, Apple)

      Person Specification

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter

      To apply for the role please submit a CV detailing your experience via our recruitment portal:

       

      Salary:

      Dependent on qualifications and skills

      Start date:

      Contract type:

      Permanent

      Shift times:

      08:30-17:30, 24hr out of hours’ service on a roster basis

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Senior IT Infrastructure Engineer - Kent

      Click to see the IT support job description

      Senior IT Infrastructure Engineer – Kent

      Akita seeks a Senior Infrastructure Engineer to join a dedicated team, working directly with our customers and supporting our helpdesk team.

      ABOUT THE ROLE

      As a Senior Infrastructure Engineer at Akita, you will:

      • Be working as part of a dedicated team of engineers within a busy & expanding IT services company.
      • Be expected to provide innovative solutions to complex technical problems as they arise.
      • Generate technical proposals to support the sales team and see through to project completion and delivery.
      • Assist the Infrastructure Director with the team’s growth and development.
      • Be a team player, working within an efficient and friendly team as it deals with all kinds of support issues generated by the customer base.
      • Need to thrive on multi-tasking to complete tasks like provisioning servers, resolving OS faults, and resolving network issues.
      • Be expected to provide 3rd line complex technical support and troubleshooting to resolve issues escalated within the team or helpdesk.
      • Monitor data centre services’ performance, availability, and reliability. Resolve any predicted issues before they become critical.
      • Primarily use the products and services within our established portfolio to recognise new business opportunities and escalate them into sales.
      • Be a product champion of current solutions but also champion emerging technologies and demonstrate a business use case.
      • Develop longstanding relationships with your assigned clients, using your core technical skills and personable nature.

      CORE SKILLS

      • The Senior Infrastructure Engineer will be expected to demonstrate a high level of knowledge of all common Microsoft server and desktop platforms and have proven experience with O365 (configuration and deployment).
      • Advance networking skills for switching, routing and security.
      • Strong Cisco CLI skills (IOS, IOS XR and ASA).
      • A strong understanding of VPN technologies.
      • Experience in with Linux (primarily around LAMP servers).
      • Strong skills in Microsoft Server, Exchange and SQL.
      • Experience with VOIP solutions and supporting infrastructure.

      DESIRABLE SKILLS AND EXPERIENCE

      • Experience with VMWare. (HA, Distributed switching and vSAN).
      • Experience with public cloud providers (AWS & Azure).

      PERSON SPECIFICATION

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand.
      • Excellent documentation and communication skills.
      • High standards of customer service.
      • A high level of attention to detail and will be a proven self-starter.
      Salary:

      Dependent on qualifications and skills. Benefits to be discussed at interview.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      45 per week

      Shift times:

      08:30 – 17:30 with flexibility to support other departments and client needs, including the 24hr out of hours’ service on a roster basis

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Marketing Executive

      Click to see the job description

      Marketing Executive

      We’re seeking enthusiastic candidates, interested in immersing themselves in multi-channel marketing, across two highly successful and growing B2B technology brands.

      The role would be ideal for a graduate with limited work experience, or as someone’s second full-time role in marketing.

      As Marketing Executive, you will:

      • Work with the Marketing Manager to fulfil the marketing plan and company strategy, as well as complete regular marketing tasks.
      • Execute campaigns across multiple channels, including email, websites, paid advertising, and social media.
      • Produce / commission relevant and engaging copy to be used across all marketing channels: including, but not limited to, web, promotional material, social media, tenders, proposals and events.
      • Analyse the performance of Akita’s websites (akita.co.uk and www.akitais.com) and digital estate, and implement improvements.
      • Manage channels within defined metrics and KPIs.
      • Create social media posts on a defined schedule, to fulfil marketing objectives, as well as wider business requirements (HR, CSR and sustainability).
      • Assist with design of collateral and material to support marketing and sales efforts. Tasks will be undertaken in-house or outsourced, dependent on the requirement.
      • Assist sales teams with nurturing leads and opportunities through the provision of marketing intelligence and relevant collateral.
      • Keep abreast of technology developments, business trends and competitor developments.
      • Fulfil other reasonable duties, in line with business needs.

      Core Skills

      • Knowledge of B2B marketing methods and considerations
      • Excellent copywriting and proofing abilities
      • Solid understanding of marketing principles and the sales funnel
      • Knowledge of marketing automation systems
      • Knowledge of CMS systems (WordPress)
      • Good understanding of marketing analytics (website and email)
      • Experience using social media (LinkedIn, Facebook and Twitter)
      • Use of Microsoft PowerPoint
      • Good understanding of SEO principles and best practice

      Desirable Skills & Experience

      • Knowledge of paid ads & Pay Per Click (PPC)
      • Experience of Adobe Photoshop, InDesign, Illustrator & Premier
      • Understanding of video production principles (knowledge of Adobe Premier ideal but not mandatory)
      • Ability to create engaging multi-channel content

      Person Specification

      • Analytic and questioning personality
      • Eager to learn and to try new methods
      • Strong attention to detail
      • A proven self-starter

      To apply for the role please submit a CV detailing your experience to our recruitment portal:

      Salary:

      £22,000 - 25,000 D.O.E.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 hours per week (37.5 working hours)

      Shift times:

      08:45 – 17:15

      Holiday entitlement:

      32 days, rising to 38 days, subject to terms, after 3 years continuous service (including 8 bank holidays)

      Sick pay:

      Contractual sick pay commences after 6 months of continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Account Manager

      Click to see the job description

      Account Manager

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East.

      About the Role

      As an Account Manager (AM) at Akita, you will:

      • Be responsible for a number of key customer accounts, for which you will be the dedicated AM, and provide strategic planning for their IT needs.
      • Strive to achieve targets set by the Sales Director, suggesting new initiatives to enhance results.
      • Meet with clients to actively promote the Company’s portfolio of products and services, demonstrating a return on investment. Draw in Akita Solution specialists, as required.
      • Create quotes, proposals, pitches, and service level agreements to provide a professional and considered representation of the Akita brand and the “value added” to clients.
      • Demonstrate integrity, working respectfully to enhance the client’s IT services.
      • Take ownership of the accounts allocated to you, and demonstrate outstanding customer service.
      • Perform customer reviews for your allocated accounts, with assistance from a Sales Administrator as necessary.
      • Maintain good working knowledge of the Akita and Akita IS portfolio of services to seize opportunities, increasing and improving the customer’s products and services.
      • Demonstrate a general understanding of project management.
      • Proactively build internal relationships within Akita to drive new business opportunities and manage demands from the existing client base.
      • Work with the projects team to make sure that the transition from sale to project delivery is efficient and profitable.
      • Working with Sales and Project teams to competently onboard new customers, and ensure the transition to Akita is effective and efficient. If required, you will capably off-board customers at the point of contract expiry.
      • Work with Marketing to make sure that sales collateral remains fresh.
      • Fulfil any other such duties as required in line with business needs.

      Core Skills

      The successful candidate will demonstrate:

      • Proven Account Management experience with a MSP.
      • The ability to achieve results and reach targets.
      • A multi-faceted approach to generating new business, assessing methods against return on investment.

      Desirable Skills and Experience

      • Experience in line managing a small but progressive team.

      Person Specification

      • A logical, methodical approach to the task at hand.
      • A willingness to learn and teach.
      • Excellent documentation and communication skills.
      • High standards of customer service.
      • A personable nature.
      Salary:

      Competitive, depending on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 hours per week

      Shift times:

      08:45 – 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Contractual sick pay commences after 6 months of continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Account Executive

      Click to see the job description

      Account Executive

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.

      About the Role

      As an Account Executive (AE) at Akita, you will:

      • Be responsible for a number of customer accounts for which you will be the dedicated AM and act as a general account manager to a group of ‘pool accounts’ shared by team.
      • Strive to achieve targets set by the Sales Director suggesting new initiatives to enhance results.
      • Meet with clients to actively promote the Company’s portfolio of products and services, demonstrating a return on investment. Draw in Akita Solution specialist as required.
      • Create quotes, proposals, pitches and service level agreements to provide a professional and considered representation of the Akita brand and the value it added to clients.
      • Demonstrate integrity, working respectfully to enhance the client’s IT services.
      • Take ownership of the accounts allocated to you and demonstrate outstanding customer service.
      • Perform customer reviews for your allocated accounts, with assistance from a Sales Administrator as necessary.
      • Maintain good working knowledge of the Akita and Akita IS portfolio of services to seize opportunities, increasing and improving the customer’s products and services.
      • Demonstrate a general understanding of project management.
      • Proactively build internal relationships within Akita to drive new business opportunities and manage demands from the existing client base.
      • Work with the projects team to make sure that the transition from sale to project delivery is efficient and profitable.
      • Working with Sales and Project teams to competently onboard new customers and ensure the transition to Akita is effective and efficient. If required, you will capably offboard customers at the point of contract expiry.
      • Work with Marketing to make sure that sales collateral remains fresh.
      • Fulfil any other such duties as required in line with business needs.

      Core Skills

      The successful candidate will demonstrate:

      • Proven Account Management experience
      • The ability to achieve results and reach targets.
      • A multi-faceted approach to generating new business, assessing methods against return on investment.

      Desirable Skills and Experience

      • Proven Account Management experience with a MSP
      • Experience line managing a small but progressive team

      Person Specification

      • A logical, methodical approach to the task at hand
      • A willingness to learn and teach
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      Salary:

      Highly competitive, depending on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 hours per week

      Shift times:

      08:45 – 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Contractual sick pay commences after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      Sales Administrator

      Click to see the job description

      Sales Administrator

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East.

      About the Role

      We are looking for a confident and outgoing individual to join our team on a permanent, full, or part-time basis, in the capacity of Sales Administrator. Working closely with the sales team, you will:

      • Provide day to day administration and general support to the sales department, which consists of New Business sales, Technical Account Managers and Marketing
      • Creating service level agreements (SLA’s) using existing templates
      • Update and maintain new and existing customer information / details in Dynamics
      • Handling onboarding and off boarding administration
      • Collating information relating to clients’ account reviews
      • Assist in the gathering, processing, and production of sales data, including leads / opportunities, KPI’s, customer profitability
      • Maintain and update sales department manuals
      • Communicate (and escalate, as appropriate), important feedback from customers internally
      • Liaise with accounts team to ensure pricing data is current
      • Assist with handling leads (via telephone, email or website enquiry) from prospective clients; taking accurate notes, and adding details into Dynamics
      • Assisting with quotations, proposals, and orders
      • Undertake “ad hoc” projects as directed by the Sales Director
      • Fulfil any other such duties as required in line with business needs.

      Core Skills

      • Previous experience as an administrator
      • Proficient in using MS Office applications (especially MS Word, Excel, PowerPoint, and Outlook)
      • Excellent literacy and numeracy skills
      • Excellent customer service skills

      Desirable Skills and Experience

      • Previous experience in a sales administration role (ideally using CRM software)
      • Good understanding of the sales process / cycle
      • Previous experience of working in IT

      Person Specification

      The successful candidate will demonstrate:

      • Resilience, and the ability to influence and overcome obstacles
      • The ability to effectively work as part of a team
      • The ability to work under pressure and adapt priorities to changing deadlines
      • Excellent organisation skills,
      • A logical, methodical approach to the task at hand
      • A willingness to learn
      • Excellent oral (including telephone manner) and written communication skills
      • The ability to handle difficult situations with tact and sensitivity
      • A personable nature
      • A keen level of attention to detail and accuracy
      • A history of being a proven self-starter
      Salary:

      Competitive, depending on qualifications and skills.

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 hours per week

      Shift times:

      08:45 – 17:15

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Contractual sick pay commences after 6 months of continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      IT Sales Apprentice

      Click to see the job description

      IT Sales Apprentice

      Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East. We pride ourselves on delivering exceptional IT support with the highest levels of customer service. Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that our team members develop existing skills and gain new ones. Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.

      About the Role

      As a Sales Apprentice at Akita, you will:

      • Work within the Sales department alongside a competent and established team to increase new business and exceed sales targets.
      • Be prepared to be a point of contact for prospective clients, answering phone calls and emails maintaining accurate records of client needs.
      • Have a diligent approach that achieves a long term and cost-effective result for our clients, demonstrating a professional, respectful, and proactive approach to customer service.
      • Thrive on obtaining new knowledge, actively engaging with more senior colleagues to expand your awareness of new products, features, and benefits.
      • Use the products and services within our Product Hub to recognise new business opportunities and escalate them into sales, creating quotes, proposals, and orders.
      • Proactively build internal relationships within Akita to drive new business opportunities and manage demands from the existing client base.
      • Demonstrate a logical and methodical approach, communicating effectively by phone and email.
      • Establish professional relationships with clients and stakeholders alike, ensuring logistics run smoothly and needs are met.
      • Diligently complete other tasks reasonably assigned by more senior members of the Sales Team and support the smooth running of the office with ad hoc operational tasks as part of a rota or as required.
      • Fulfil other reasonable duties, as required by the business.

      Core Skills

      • Computer proficiency with demonstrable Microsoft Office knowledge
      • Excellent oral and written communication skills, with a high degree of accuracy
      • Numeracy competency
      • A professional yet personable telephone manner
      • Highly organised with the ability to multitask
      • An ability to adapt to changing deadlines
      • Self-disciplined and able to work with autonomy

      Person Specification

      The successful candidate will demonstrate:

      • A logical, methodical approach to the task at hand
      • A willingness to learn and show initiative
      • Excellent documentation and communication skills
      • High standards of customer service
      • A personable nature
      • A keen level of attention to detail
      • A history of being a proven self-starter
      • A trustworthy, reliable, and punctual approach
      • The ability to remain calm under pressure
      Salary:

      Dependent on skills and experience (around £7.00 per hour)

      Start date:

      ASAP

      Contract type:

      Permanent

      Hours:

      42.5 per week

      Shift times:

      08:45-17:15 Monday to Friday

      Holiday entitlement:

      32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)

      Sick pay:

      Commencing after 6 months continuous employment (terms apply)

      Apply for this role

      To apply for the role, please submit a CV detailing your skills and relevant experience.
      For further information please email careers@akita.co.uk

      APPLY NOW
      IT apprenticeship

      APPRENTICESHIPS

      Akita operates a successful Apprenticeship Scheme, helping young people or those changing career to get started in IT support jobs.

      Our apprentices study towards industry-recognised qualifications (typically a level 3), gaining practical experience while earning a wage at the same time.

      Mentoring and development are the basis of a successful apprenticeship and we deliver a supportive programme that encourages a life-long passion for IT.

      For currently available apprentice positions, please see our Current Job Opportunities.

      *Staff benefits are offered at the company’s discretion and may be changed or removed

      IT support buckinghamshire

      Questions About Careers?

      Call us on 0330 058 8000 or get in touch via our Contact page.
      IT support jobs values

      Our Values

      Akita is invested in our customers, invested in our services, and invested in our people for the long term.

      We recognise that our employees are key assets and we value our team spirit. We look to recruit enthusiastic and professional candidates who are respectful to customers and colleagues.

      We also look for ambition, rewarding those that demonstrate passion and aptitude with new opportunities and responsibilities.

      As an organisation, protecting the environment and helping the wider community are also built into our values. We’re committed to sustainability and working towards becoming carbon neutral by 2025.

      Meanwhile, we are constantly working on our CSR  credentials, from supporting charities to working with local youth sports. We are also a Disability Confident employer.

       

      IT support jobs
      technical account management

      25 Years

      Heritage in IT support

      Working At Akita

      What We Offer

      Akita is a fast-paced professional environment with a supportive and friendly culture. Colleagues are approachable at all levels and new ideas are welcomed.

      We encourage continued professional development, where relevant, through internal training, additional courses and accreditations. There is plenty of scope for specialisation within Akita and we look for opportunities to promote from within. Three of our directors even began their careers at Akita working on our helpdesk, so you can progress to the very top.

      We also listen to employees and encourage feedback. Staff have regular 1:1s with their line managers, we run employee satisfaction surveys, and generally adopt a culture of transparency.

      If you want it, there’s also a culture beyond work, with many long-term friendships made at Akita.

      Benefits & Wellbeing At Work

      A healthy work/life balance is important and we believe in the wellbeing of our team. We routinely review measures and benefits* that can support them in their roles. Currently, this includes:
      Resident Chef

      Healthy meals are available daily at our Kent HQ.

      Eyecare Scheme

      An eyecare scheme to look after our staff’s vision.

      Ergonomic Desks

      Sit/stand desks helping staff to work in comfort.

      Refreshments

      Drinks are provided and we have a fresh fruit delivery each week.

      Wellness Events

      Optional wellness events (past activities have included yoga and fitness sessions). We also provide sports equipment for use at lunchtimes.

      Enhanced Holiday

      Entitlement to 32 days a year (inclusive of bank holidays), which increases after 3 years’ service.

      Birthday Celebration

      We say Happy Birthday not with a song, but with a gift.

      Customer & Recruitment Bounties

      Big rewards to our staff for successfully finding new customers or employees to fill vacancies.

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      Get in touch

      For more information on wider IT careers with Akita, please get in touch: