IT SUPPORT SUSSEX
Akita is a leading IT company, delivering professional IT support in Sussex that organisations rely on.
Operating for over 25 years, we support medium and large organisations with all aspects of their IT and business systems.
With a large 24/7 helpdesk team delivering responsive IT support, and a range of scalable managed IT services and consultancy solutions, we help organisations to scale through the right IT support and strategic guidance.
Looking for an effective IT company? Start a conversation with Akita today:
Leading IT COMPANY In SUSSEX
EAST & WEST SUSSEX IT SUPPORT
Akita operates a 24/7 IT support helpdesk staffed by over 40 multi-skilled engineers and consultants.
Our customers have unlimited access to the helpdesk to raise issues or even just ask ‘how-to’ questions. And our IT service agreement means customers are guaranteed a response within 2 hours (though average response time is typically less than 40 minutes).
Plus, our helpdesk team prioritise IT issues based on their severity. So if your IT problem is business-critical, you’ll be assisted with first.
Akita resolves the vast majority of our customers’ IT issues remotely. This means that we’re the perfect partner to support any remote or hybrid workers your organisation may have. And for the less than one percent of issues that do require us to come onsite, our engineers can be with Sussex companies in as little as 40 minutes.
50+
Engineers & Consultants
2 HRS
Guaranteed Response Time (Average approx 20 mins)
40+
Managed Services & Solutions
IT SUPPORT IN SUSSEX
Proactive IT Support
Our Sussex IT support also includes a proactive IT support element. By undertaking activities such as security patching, hardware performance monitoring, IT policy reviews and scheduling updates outside of working hours, we actively reduce IT-related downtime.
Whilst minimising downtime is a key driver for being proactive in our approach, we also minimise business disruption, promote smarter investments by spotting areas that need improvement early, and ultimately save organisations money.
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What Our Customers Say
Accreditations
IT COMPANY SUSSEX
CYBER SECURITY SPECIALISTS
Ensuring your organization is protected from cyber threats should be a crucial part of your IT security strategy. That’s why cyber security is at the forefront of our IT support approach and managed services offering.
Akita has the in-house expertise and solutions to support cyber security requirements ranging from the day-to-day to the advanced. Akita is also an accredited assessor for the UK Government’s Cyber Essentials certification.
Our consultants can advise on the most effective tools and solutions to fit your organisation’s specific cyber security requirements.
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Contact UsEnd-To-End IT COMPANY
MANAGED IT SERVICES IN EAST & WEST SUSSEX
Alongside support, Akita offers a full range of IT services. Delivered by our expert engineers and consultants, our Sussex IT services and solutions are designed to promote and scale with our customers’ growth.
From core IT support and services to Microsoft 365 solutions, cloud phone systems to infrastructure projects, we have the skills and depth of experience to support organisations of all sizes. Discover some of our more popular IT services below, or click ‘See all of our services’ to see our range of more than 40 managed services and solutions.
MANAGED IT SERVICES
Outsourced IT Support
Professional IT outsourcing support services from an expert IT company.
Cloud Services
Discover our range of hosted services and cloud computing solutions
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
IT support Sussex
CASE STUDIES
See how we support customers in Sussex and across the South East with their IT:
Hotels & Leisure
Manor Collection Hotel Group
Charity
Hospice In The Weald
IT & Technology
Safetell
Leading IT Managed Service Provider
Switching Your IT Support
Many organisations fear the stress of trying to move their IT support. Our tailored transition process ensures the process is hassle-free. We take on all the responsibility of access management, licence transfers and mapping systems. And we’ll work with you on how our IT service can meet your organisation’s strategic objectives.
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Expert Advice For Growth
IT Consultancy Sussex
Alongside IT support, we provide business IT consultancy services in East and West Surrey, helping organisations to simplify their IT growth.
Getting the right IT setup for your organisation’s operations isn’t always easy. Without an advanced understanding of IT systems, organisations either slip up by paying too much for the solutions they want or end up with an IT setup that doesn’t serve their business needs well enough.
By working with our consultants, you can minimise the time wasted trying to find the best products, and let our expert consultants find your ideal solution. Our IT consulting services remove the burden of having to pick and choose in an endless sea of options.
Spanning infrastructure, security, unified communication, outsourcing and business applications, Akita has the expertise to meet practically every business technology requirement.
Our IT consultants spend time understanding your organisation’s current stance, and future plans to recommend the best solutions for your timing and budgetary requirements. We can even act as a Virtual CTO for your organisation.
Alternatively, our IT consultancy can also be used to optimise your current setup. Find out more about IT consultancy Sussex companies can rely on:
View MoreIT Support & Services FAQ
What Are Your Hours For IT support?
Our standard helpdesk hours are 9am to 5pm but we have options available for both extended hours and full 24/7 support. See more:
More About 24/7 SupportWhat Are Your Response Times?
As a professional IT support provider, our service level agreement (SLA) guarantees response to IT issues within two hours. Practically, your issue will typically addressed in around 20 minutes or less. Our onsite SLA is four hours, though we prioritise issues based on severity. So if its a business critical issue, we'll be there fast.
What Types Of Organisation Do You Support?
We typically work with organisations of 10 to 200 in size, though our largest customers have over 1000 users. Customers span a broad range of industries from charities to the national sporting bodies, so we're experienced in supporting a wide range of setups and requirements. As a Sussex IT support provider, we currently work with organisations in Brighton, Worthing, Burgess Hill, Haywards Heath, Crawley, Redhill Horsham, Crowborough, Hastings, Eastbourne and Behill to name just a few locations.
View Local Support For GatwickDo You Support Hybrid & Remote Workers?
Yes, our remote support technology allows us to support users regardless of where they're based. We also offer a wide range of IT services and solutions to support remote working. Discover more:
Remote SolutionsDo You Provide Ad Hoc IT Support?
While we undertake IT projects, audits, consultancy and IT services in Sussex on an ad hoc basis, we don't typically provide ad hoc support
What Accreditations Do You Hold?
As an experienced IT support provider we hold a wide array of accreditation for hardware, software and applications, most notably Microsoft partner and Mac Accredited Technician status. From a security dimension, we are Cyber Essentials assessors and hold both Cyber Essentials and Cyber Essentials Plus. We are also ISO 9001 and 27001 accreditated. Many of our engineers also hold their own specific product qualifications around their areas of expertise.
Where In Sussex Do You Support?
We partner with organisations throughout East and West Sussex. This includes IT support in Brighton & Hove, Worthing,Gatwick, Crawley, Shoreham, Lewes, Heathfield, Eastbourne, Bexhill and Hastings organisations.
Can You Support Our Locations Outside Of East & West Sussex?
Yes. Alongside support across the South East, we have a network of engineers across the UK to deliver IT support from Glasgow to Cornwall. And through our 24/7 IT support we also support the overseas offices of a number of our customers. For more information on multi-site IT support in Sussex please get in touch:
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IT Support Sussex
Expert IT Partner
Our combined IT support and managed service solutions make us the ideal partner for organisations of all sizes. And working with organisations from practically every industry, we bring a wide experience base to all our IT partnerships.
Akita’s fast response and attentive service have earned the company over 200 five star reviews from our customers. And we’re also recognised within our industry for our expertise: we’re a Microsoft partner and Certified Mac Technicians, to name just a few of our accreditations.
For better end-to-end IT experience, contact us today:
IT support Sussex
Get In Touch
To discuss managed IT support in East or West Sussex, please get in touch: