IT SUPPORT SUSSEX
Akita is a leading IT managed services provider, delivering professional IT support Sussex organisations rely on.
With a large 24/7 helpdesk team delivering fast response, excellent service record and scalable managed IT solutions, we help organisations to scale through the right IT support and services.
East & West SUSSEX IT SUPPORT
Akita operates a 24/7 IT support helpdesk staffed by over 40 multi-skilled engineers and consultants.
Our customers have unlimited access to the helpdesk to raise issues or even just ask ‘how-to’ questions. And our IT service agreement means customers are guaranteed a response within 2 hours (though average response time is typically less than 40 minutes).
Plus, our helpdesk team prioritise IT issues based on their severity. So if your IT problem is business-critical, you’ll be assisted with first.
Akita resolves the vast majority of our customers’ IT issues remotely. This means that we’re the perfect partner to support any remote or hybrid workers your organisation may have. And for the less than one percent of issues that do require us to come onsite, our engineers can be with Sussex companies in as little as 45 minutes.
Proactive IT Support
Our Sussex IT support also includes a Proactive IT Support element. By undertaking activities such as security patching, hardware performance monitoring, IT policy reviews and scheduling updates outside of working hours, we actively reduce IT-related downtime.
Akita supports organisations throughout East and West Sussex, delivering IT support in Brighton, Worthing, Eastbourne, Crowborough, Heathfield, Horsham, Crawley and Bexhill. So the chances are we’re already working and supporting organisations in your area.
IT Support Quote
For a cost comparison of our IT support services use our Quick Quote form:
IT SERVICES ACROSS East & West SUSSEX
Alongside support, Akita offers a full range of managed IT services. Delivered by our expert engineers and consultants, our IT services and solutions are designed to promote and scale with our customers’ growth.
From core IT services and Office 365 to advanced cloud infrastructure projects and CRM systems, we have the skills and depth of experience to support organisations of all sizes. Discover some of our more popular IT services below, or click ‘See all of our services’ to see our range of more than 40 managed services and solutions.
MANAGED IT SERVICES
Outsourced IT Support
IT outsourcing with a professional and cost-effective outsourced IT support company.
Cloud Computing Solutions
Discover our range of hosted cloud services and cloud computing solutions
IT Network Services
Tailored local, wide area and wireless IT network services and solutions
IT Security Services
A full suite of professional IT network security services for organisations of all sizes
VOIP Phones & Telephony
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Discover our full range of IT consultancy services
IT Support Sussex
Expert IT Partner
Our combined IT support and managed service solutions make us the ideal partner to organisations of all sizes. And working with organisations from practically every industry, we bring a wide experience base to all our IT partnerships.
Akita’s fast response and attentive service have earned the company over 200 five star reviews from our customers. And we’re also recognised within our industry for our expertise: we’re a Microsoft Gold Partner and certified Mac Technicians, to name just a few of our accreditations.
200+ five star reviews
The support service is always run at the highest possible standard. All issues are resolved with a lot of care. All phone calls and emails are answered very professionally and in extremely good manners. Thank you Akita :)
Fantastic IT support for all business large and small, very helpful and so so super efficient.
They have a fantastic team of specialists who are understanding, kind and informative. Their support feels both professional and personal to the company, which makes our own IT department function even more effectively.
...extremely professional, friendly and provide excellent customer service.
We consider Akita as our off site IT department and find you and your colleagues always happy to assist with our questions.
Since 1996, Akita has provided IT and managed service solutions to over 250 organisations across London and the South East, plus their satellite offices located throughout the UK and internationally.
With fast response rates, excellent customer service, scalable solutions and in-depth in-house expertise, we’re the ideal IT partner to support your organisation’s growth. We’ll be happy to discuss support and service solutions with you, so please get in touch to discuss your requirements:
Get in touch
To discuss managed IT support in East or West Sussex, please get in touch:
We have received your enquiry and a member of our team will be in touch soon. If your query is time sensitive please do call us.