IT SUPPORT BRIGHTON
Akita is a professional IT services provider delivering quality IT support in Brighton and surrounding areas.
Specialising in top-tier IT solutions Brighton businesses can count on, we also offer an extensive array of services, from robust cybersecurity offerings such as Cyber Essentials and Cyber Essentials Plus support to comprehensive consultancy services such as digital transformation consulting.
With a strong foothold in a range of industries, Akita is your go-to managed IT solutions provider, equipped to drive business growth.
As a Microsoft Gold-certified company with Mac support credentials, our in-house team possesses unparalleled technical acumen. Our commitment to service excellence is reflected in our 200+ five-star customer reviews.
For a customised quote on our Brighton-based IT support, please connect with us:
To request a quote for our IT support services please get in touch:
Reliable IT Support Services
Akita offers a 24/7 resilient IT support service for our clients in Brighton and wider Sussex.
Our IT support offerings Include:
- A contractual SLA response in under two hours, with an actual average response time of under 40 minutes.
- Limitless helpdesk access for IT troubleshooting and guidance
- Immediate attention to business-critical issues thanks to our severity-based issue prioritisation
Our responsive helpdesk is staffed by experienced IT professionals trained across multiple platforms and technologies. Leveraging state-of-the-art remote support technology, Akita is ideally suited to support remote work setups.
For those rare instances that necessitate an in-person visit, our proximity to Brighton ensures we can be onsite in just over an hour.
200+ five star reviews
PROACTIVE CARE FOR YOUR SYSTEMS
Beyond reactive helpdesk support, Akita adopts a proactive IT strategy to pre-emptively address downtime causes. Our tailored Brighton IT support services ensure 24/7 system monitoring, routine patching, timely hardware upgrades, and smooth maintenance operations.
We provide out-of-hours updates to minimise workday interruptions and will also review ticket history to suggest potential improvements or necessary staff training.
Our seasoned engineers collaborate with you to optimise your IT architecture, helping it evolve in tandem with your business goals.
View our proactive IT support video:
IT SERVICES BRIGHTON
Our Brighton IT services portfolio is vast, covering a wide range of operational requirements. Explore our offerings:
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked.
Cloud Services
Discover our range of hosted services and cloud computing solutions
Core IT Services
Our managed IT services cover all of the everyday requirements for business IT.
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Support BRIGHTON
IT CONSULTANCY IN BRIGHTON
In addition to our reliable IT support, Akita delivers specialised IT consultancy services throughout Brighton, providing strategic guidance for business growth and enabling organisations to easily navigate their IT expansion.
Crafting the optimal IT framework for your organisation isn’t an easy task. Lacking in-depth knowledge of IT systems, organisations often either overspend on suboptimal solutions or end up with an IT configuration that falls short of their operational needs.
By collaborating with our consultants, you can bypass the hassle of sifting through an overwhelming array of choices. Our consultancy solutions offer the advantage of precision, ensuring you invest in options that directly align with your requirements.
With proficiencies spanning across infrastructure, security measures, unified communications, strategic outsourcing, and essential business applications, Akita possesses the capabilities to satisfy a comprehensive spectrum of tech-related business needs.
Our IT specialists invest time in comprehending both your organisation’s immediate status and future objectives, ensuring we recommend solutions that are both timely and budget-conscious. We can even serve as a virtual Chief Technology Officer to help shape the direction of technology within your organisation.
If you’re looking to fine-tune your existing infrastructure, our consultancy services are also geared to optimise current operational setups.
About Our Account Management
As a Akita supported customer, you’ll receive an Account Manager who is deeply committed to understanding the intricacies of your business. They work with you to become an expert in your organisation and how you operate.
Their role extends from evaluating our service delivery using helpdesk metrics to identifying areas for performance enhancement or staff training. Your account manager will engage with you on a regular basis and will be the face of Akita for any questions or queries you may have.
IT Support Brighton FAQ
What Hours Is Your IT Support Available?
Our standard IT support Brighton offering is between 9 am and 5 pm, we also offer Extended Hours Support for those operating outside traditional hours, and full 24/7 support for those who operate through the night
Can You Support Our Satellite Offices?
Yes. As well as providing IT support in Brighton and across the South East, we also have engineers placed across the country who can be on-site at any location within 4 hours. We also support our international customers with an industry leading remote support service.
What Is Your Support SLA?
Our service level agreement means we'll respond to your issue within 2 hours, however - though our average response times are typically around 20 minutes. However, if your issue is business-critical then you'll be moved to the top of the queue.
Over 99% of issues we encounter can be resolved remotely. For the rare issues requiring onsite support, our SLA response time is 4 hours. Thanks to our locations we can typically be with you in a little over an hour:
ViewDo You Offer Solutions For Remote Employees?
Our remote support technology allows us to work with users regardless of where they’re based.
What Services Are Included In Akita’s IT Support?
Our IT support in Brighton includes unlimited helpdesk tickets, proactive support, and 24/7 systems monitoring. Each of our customers is also assigned their own personal account manager
IT Support Brighton
SWITCHING TO AKITA’S SUPPORT
Transitioning to our IT support is a streamlined process designed to mitigate business disruption. From initial system assessments to long-term strategy development, we coordinate every step, so you don’t have to.
Let our consultants assess your existing IT landscape and recommend both immediate and long-term enhancements, fully aligned with your business objectives.
IT Support Brighton
Get In Touch
For expert business IT support Brighton companies can trust, speak with Akita today: