IT Support Maidstone
Discover responsive IT support Maidstone companies can rely on.
Akita is a leading IT support and managed service provider. We deliver 24/7 IT heldesk assistance to over 250 organisations, as well as a range of professional managed IT services.
Based just 15 minutes from the town centre, we’re here to meet all of the IT support requirements of Maidstone businesses.
To discuss proactive IT support and managed services for your organisation, please get in touch.
IT Support In Maidstone
Akita works with over 100 organisations across the Maidstone and wider Kent area, delivering both responsive and proactive IT support.
Our 24/7 IT helpdesk provides all levels of organisational IT support. This ranges from traditional break/fix support, to answering user question, to advanced technical assistance with a wide range of IT and communication systems.
We work to strict support SLA timings, ensuring that all issues are addressed within two hours. Most, of course, are dealt with much faster.
We resolve over 99% of issues remotely. For the remainder, we’re nearby, so are able to provide onsite IT support in Maidstone.
Meanwhile, our proactive IT support provides practical maintenance for IT systems that prevents issues from occurring. From scheduling updates, so they don’t happen in work hours, to patching systems against the latest threats, our proactive IT support helps prevent IT-related business interruption, saving organisations time and money and keeping them productive.
Based on our complete approach to IT support, organisations turn to Akita either to supplement – or become – their IT department. With more than 40 IT engineers and consultants, we have the scale and depth of knowledge to help your organisation grow.
Managed IT Services Maidstone
As well as comprehensive IT support, we deliver over 40 managed IT services.
We’re experienced in working with organisations of all sizes. Our managed IT services, therefore, cover everything from basic IT requirements, such as cabling and email configuration, to advanced telecoms and business intelligence solutions.
Regardless of if you’re setting up your first business, or trying to link global offices, our consultants can recommend the best solutions for you. Discover more in our Maidstone case study.
For IT services in Maidstone, please get in touch:
Moving IT Support To Akita
Whether you’ve dealt with IT support in-house until now, or you’ve outgrown your existing supplier, we’ll make it as easy as possible to move your IT support and managed services to Akita.
We have experience of working with hundreds of organisations across practically every industry, so know how to make the transition of IT support as easy as possible.
We’ll dedicate time to assessing and learning your IT systems, and oversee the migration of licences and administration access to our care. We can even communicate with your other third-party suppliers so they know we’re looking after your IT. So if problems arise on their side, we can manage them as well.
Not only do we hold a wide range of technical competencies – including Microsoft Gold Partner, Apple Mac Technician Certification, Cyber Essentials, and ISO 9001 and 27001 accreditation – but we have extensive customer satisfaction reflected in the more than 200 five star reviews we’ve received.
Moving your IT support and services to Akita can, therefore, work wonders for your business, removing the stress from your IT setup and making you more productive through the use of the right technology.
To discuss IT support Maidstone companies can trust, please get in touch.