IT Support Kings Hill
Akita is a leading IT managed service provider, providing IT support and services across Kings Hill and the wider South East.
We offer a wide range of IT managed services to support business growth and simplify operations.
With 25 years of experience working with organisations from a variety of industries, we’re an IT provider that you can rely on to always keep you ahead of your competition.
We are a Microsoft Gold Partner and have dedicated Mac-certified technicians. And each of our 50 engineers specialise in different areas, ensuring we always have the required expertise onboard.
To find out more or request a quote, please get in touch:
IT Support Kings Hill
IT HELPDESK SUPPORT
Akita provides an IT support service designed to meet the needs of organisations from all industries and of all sizes.
The Akita helpdesk is run by our team of IT specialists and consultants, experienced in a wide range of systems and solutions, and always learning to stay on top of ever-changing tech innovations.
We also operate 24/7, meaning we’ll be available to support your organisation (and your satellite locations) at whatever hours you operate.
Our IT support service provides:
- Guaranteed response within two hours – however our average response time so far this year has averaged 22 minutes
- Use of our helpdesk for general IT and ‘how-to’ queries
- We prioritise issues that most impact business operations, keeping downtime to a minimum.
Akita uses remote IT support technology to address issues, making us a great choice for organisations with hybrid or home workers. Less than 1% of issues require us to come out to you. However, if it does happen, our engineers can be with you in as little as 15 minutes thanks to the proximity of our nearby Kent-based headquarters.
2 hours
guaranteed SLA
50+
Inhouse IT Engineers and consultants
22 mins
or less average helpdesk response
IT Support Kings Hill
Proactive IT Support
As well as helpdesk support, with our service, you’ll also get proactive IT support. We focus on the root causes of IT-related downtime to predict issues before they arise. This ensures that your IT systems are securely patched and updated, whilst our monitoring service makes sure that hardware is always performing optimally.
From guaranteeing that all updates take place outside of working hours, to examining your IT support requests to identify trends and uncover areas for system improvements, our service aims to be an invisible partner to always support but hopefully never be seen.
We also offer consultancy around how to scale your IT alongside business growth, making sure your IT is the best it can be to keep you ahead of the competition.
Take a look at our video for more information:
Accreditations
IT Support Kings Hill
Case Studies
Find out what we’ve done for our customers across the South:
IT & Technology
Cajero
Charity
Hospice In The Weald
Hotels & Leisure
Manor Collection Hotel Group
IT Services Kings Hill
As a leading managed service provider, Akita offers a variety of services to cover virtually all business requirements.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Cloud Services
Discover our range of hosted services and cloud computing solutions
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
IT Procurement Services
One-off and rolling IT procurement services for hardware and software.
200+ Five Star Reviews
SWITCHING IT COMPANY
Moving Your IT Support To Akita
Wherever you are with your current IT support, we’ve got the process of switching IT support down to an art. We ensure your switch is seamless, working to make sure you experience as few stresses as possible during the process.
We’ll take the lead in sourcing administration rights, migrating licences and learning your processes.
We’ll also dedicate consultancy time to assessing the state of your systems to provide immediate and long-term improvement suggestions. And we’ll work with you to establish how this can fit with your organisation’s goals. It couldn’t be easier. Watch our video for more:
We’ll also dedicate consultancy time to assessing your systems to suggest immediate and long-term improvements, We’ll then work with you to implement these improvements if you choose.
Take a look at our video for more information:
About Akita
Our Expertise
With 25 years of experience, Akita has a vast customer base of over 300 organisations from nearly all industries. We support our customers with a wide variety of different, systems and setups and software.
With over 50 IT engineers and consultants, we’ll always have the resources on hand to deal with any issue that may arise for you. We’re an IT support company Kings Hill can rely on.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 and 9001 and we are Cyber Essentials assessors.
