24/7 Systems & IT Support For Transport Infrastructure Company

VIRTUAL INFRASTRUCTURE FOR LONDON COMPANY

Road Management Group (RMS) plays a vital role in maintaining the Limehouse Link tunnel on behalf of Transport for London, operating from its base near Canary Wharf. With infrastructure that demands constant uptime, RMS requires IT systems that are resilient, efficient, and built for round-the-clock performance.

Delivering Smarter, More Resilient IT

Akita partnered with RMS to modernise its IT environment, delivering virtual infrastructure enhancements alongside fully managed IT support services. Drawing on experience supporting over 250 organisations, Akita brought a deep understanding of complex, high-availability systems to the project.

Rather than a one-size-fits-all approach, each recommendation was carefully tailored. RMS’s management team was presented with multiple solution pathways for every project, underpinned by clear commercial and operational reasoning—ensuring informed, confident decision-making.

Transforming Infrastructure Through Virtualisation

A cornerstone of the transformation was the shift from legacy hardware to a streamlined virtual infrastructure. A large, 42-unit server was replaced with a single unit powering three virtual servers—dramatically reducing physical footprint while improving flexibility and performance.

The benefits were immediate and measurable. Simplified management, enhanced scalability, and an estimated £1,000 annual saving in power costs all contributed to a more efficient IT estate.

Strengthening Business Continuity

To safeguard operations, Akita implemented a robust backup and disaster recovery solution. A secondary server enables near real-time replication of virtual environments, ensuring continuity in the event of a failure.

This approach has reduced potential downtime to under two hours, providing RMS with the confidence that critical tunnel operations can continue with minimal disruption—even in worst-case scenarios.

Enabling 24/7 Operational Excellence

With a comprehensive IT support package, ongoing optimisation, and a clear understanding of RMS’s operational demands, Akita continues to support uninterrupted service delivery. The result is a resilient, future-ready IT environment aligned to the needs of a business that never stops.