IT Support Ashford
For over 20 years, Akita has delivered IT support and managed services across London and the South East.
Discover proactive IT support Ashford organisations can trust.
Our IT solutions provide organisations with cost-effective and scalable support. We work with companies ranging from start-ups through to enterprise size, providing the right IT services to suit companies at all stages of their success journey.
We deliver a high level of customer satisfaction and have gained over 200 five-star reviews for our support and services.
To request a quote for IT support solutions, please get in touch:
IT Support Ashford
Akita’s IT support service is designed to take the stress out of business IT systems, and we mix both responsive and proactive IT support elements to deliver a truly professional and all-encompassing service.
Our large and skilled helpdesk team are available 24/7 whenever you need them, able to assist with everything from ‘how to’ questions to complex networking issues. The team are experienced in all types of software and operating systems – so we won’t be stumped by Mac questions or how best to backup Sage.
Our advanced support and monitoring technologies mean that we can resolve 99% of support issues remotely. For the few that require onsite support, our engineers can be in Ashford in as little as 30 minutes.
Alongside our responsive helpdesk support, our proactive IT support works to reduce all types of IT-related business disruption. From scheduling updates so that they don’t happen during working hours to managing IT network performance, our proactive support and maintenance ensures organisations get maximum time and cost-efficiency out of their IT systems.
Our scale and depth of expertise make us the perfect outsourced IT support partner.
For less than the cost of one in-house IT resource, you’ll get access to a team of highly-qualified IT support engineers, ready to help you 24/7 if needed.
If you already have in-house IT but lack particular specialist expertise, Akita can supplement the knowledge you lack. Some customers only need the assistance of our 3rd line technical specialists, and we’re able to offer them technical advice and support in a more cost-effective way than hiring an in-house resource.
Managed IT Services For Ashford
Akita offers over 40 managed services to complement IT support services.
These include all of the core IT services that you’d expect from a professional IT company: managed backups, anti-virus, cloud solutions, IT security solutions, networking, data cabling and more.
Our IT experts can also deliver more complex solutions relating to VoIP, unified communications and hosted solutions. We can even arrange high-speed connectivity for your premises, getting reliable internet access to the toughest of locations.
Akita is also a Microsoft Gold partner. We provide and support a wide range of Microsoft solutions including common products such as Office 365, Teams and SharePoint, as well as more advanced solutions such as Azure, Power Platform applications and Dynamics 365.
Meanwhile, our consultancy team can assist you with process and security-related aspects of your IT setup, from advice on GDPR, Cyber Essentials and ISO security to systems vulnerability testing.
Whatever your requirements, you can be sure we’ll have the service solutions that can help you can grow. Get in touch with us to discuss your requirements.
Partnering with Akita
At Akita, we pride ourselves in truly being your IT partner – someone whose guidance you can trust and whose service you can rely on.
We’re honest in our advice, transparent in our pricing and will only recommend a solution that we believe will enhance your IT systems.
Whether you currently have an IT support solution or not, we’ll ensure the process of transferring the management of your IT to Akita is simple and painless.
At the start of any new relationship, we dedicate time to understanding your IT systems, as well as your processes and organisational goals. We can then guide you on how to make your IT setup more secure, more time-efficient and more cost-effective.
To discuss IT support for Ashford organisations, and our range of services, please get in touch: