IT Support Canterbury
Akita is a leading Kent IT company, providing IT support Canterbury organisations rely on.
Our IT support service combines both responsive and proactive support. We deliver value by fixing IT issues for your users as they occur, as well as working with your IT systems to prevent future issues and downtime.
We’re also a leading provider of cloud services, IT consultancy, telephony and wider IT services that help organisations grow.
So if you’re looking for an IT company for your Canterbury organisation, please get in touch:
To discuss an IT support or service requirements with an expert please get in touch:
IT Support Canterbury
Helpdesk IT Support
Akita offers a responsive and scalable IT support service that meets the needs of all sizes of organisations.
Our large helpdesk operates 24/7 and is staffed by experienced IT specialists and consultants, trained in a wide range of systems and software.
Our IT support service provides:
- A guaranteed SLA response within two hours – though our average response time for H1 2021 was just 22 minutes.
- Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions.
- Issue prioritisation based on severity – if an issue is business-critical, we’ll be with you first.
Akita uses remote support technology to fix IT issues. So our IT support service is perfect for Canterbury organisations with users working remotely, or those that operate secondary remote locations both across the wider UK and internationally.
In the rare instance where an issue requires us onsite, our engineers can be with you in just 45 minutes.
IT Support Canterbury
Proactive IT Support
As well as our responsive IT support service, we provide our customers with proactive IT support.
This strategic approach to organisations’ IT support targets the root causes of IT-related downtime: predicting issues before they occur and reducing IT-related downtime.
Our proactive approach ensures that our customers’ IT systems are monitored around the clock, their PCs are fully patched, all upgrades are performed, and all hardware is well maintained.
We’ll also take practical steps to prevent disruption, such as ensuring that updates are run out-of-hours rather than in the middle of the day.
As part of our service, we’ll also review your support tickets with you to identify areas of improvement or where further user training may be required.
Our engineers can also help you strategise the development of your IT systems, ensuring IT continues to grow and develop with your organisation’s success.
The support service is always run at the highest possible standard. All issues are resolved with a lot of care. All phone calls and emails are answered very professionally and in extremely good manners. Thank you Akita :)
Fantastic IT support for all business large and small, very helpful and so so super efficient.
They have a fantastic team of specialists who are understanding, kind and informative. Their support feels both professional and personal to the company, which makes our own IT department function even more effectively.
...extremely professional, friendly and provide excellent customer service.
We consider Akita as our off site IT department and find you and your colleagues always happy to assist with our questions.
Managed IT Services
Alongside IT support, we deliver managed IT service to Canterbury organisations, spanning a wide range of requirements and specialisms. Discover more about our specialisms or click to view all of our services:
Microsoft's market-leading range of business applications
Cloud Computing Solutions
Discover our range of hosted cloud services and cloud computing solutions
IT Security Services
A full suite of professional IT network security services for organisations of all sizes
VOIP Phones & Telephony
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Business Internet Connection
Discover our range of internet connectivity solutions for businesses
IT Company Canterbury
IT Services Canterbury
Technical Account Management
In addition to our proactive support approach, all of Akita’s supported customers are provided with a Technical Account Manager. This is a senior IT engineer who will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy over the course of the relationship.
Our Technical Account Managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.
IT Company Canterbury
Akita has a 25 year history of providing effective IT solutions. We’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.
With more than 40 IT engineers and consultants, we’ve got the in-house experience to cover offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 and 9001 and Cyber Essentials.
Above all, we know the value of providing great service. And to prove it, why not read some of the more than 200 five star reviews from our customers.
Moving Your IT Support To Us
Having worked with hundreds of organisations in our time, we understand that some are hesitant to commit the time to changing IT suppliers. That’s why we’ve tailored our transition process to make switching simple and stress-free.
From migrating accounts, licences and administration rights to Akita’s care, to learning your processes and ways of working, we’ll tailor our service to fit your needs – while taking up as little of your time as possible.
As part of our service transition process, our consultants will also perform a full IT audit of your systems and processes, highlight any immediate security gaps, then go on to suggest recommended developments and how these might align with your organisation’s goals
So if you’re looking for better IT support in Canterbury, why not get in touch?