it support canterbury
Akita

IT Support Canterbury

Akita is a leading Kent IT company, providing IT support Canterbury organisations rely on.

Our IT support service combines both responsive and proactive support. We deliver value by fixing IT issues for your users as they occur, as well as working with your IT systems to prevent future issues and downtime.

We’re also a leading provider of cloud services, IT consultancy, telephony and wider IT services that help organisations grow.

So if you’re looking for an IT company for your Canterbury organisation, please get in touch:

Contact Us

To discuss an IT support or service requirements with an expert please get in touch:
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IT Support Canterbury

Helpdesk IT Support

Akita offers a responsive and scalable IT support service that meets the needs of all sizes of organisations.

Our large helpdesk operates 24/7 and is staffed by experienced IT specialists and consultants, trained in a wide range of systems and software.

Our IT support service provides:

  • A guaranteed SLA response within two hours – though our average response time for H1 2021 was just 22 minutes.
  • Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions.
  • Issue prioritisation based on severity – if an issue is business-critical, we’ll be with you first.

Akita uses remote support technology to fix IT issues. So our IT support service is perfect for Canterbury organisations with users working remotely, or those that operate secondary remote locations both across the wider UK and internationally.

In the rare instance where an issue requires us onsite, our engineers can be with you in just 45 minutes.

IT Support Canterbury

Proactive IT Support

As well as our responsive IT support service, we provide our customers with proactive IT support.

This strategic approach to organisations’ IT support targets the root causes of IT-related downtime: predicting issues before they occur and reducing IT-related downtime.

Our proactive approach ensures that our customers’ IT systems are monitored around the clock, their PCs are fully patched, all upgrades are performed, and all hardware is well maintained.

We’ll also take practical steps to prevent disruption, such as ensuring that updates are run out-of-hours rather than in the middle of the day.

As part of our service, we’ll also review your support tickets with you to identify areas of improvement or where further user training may be required.

Our engineers can also help you strategise the development of your IT systems, ensuring IT continues to grow and develop with your organisation’s success.

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IT Company Canterbury

Case Study

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IT Services Canterbury

Technical Account Management

In addition to our proactive support approach, all of Akita’s supported customers are provided with a Technical Account Manager. This is a senior IT engineer who will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy over the course of the relationship.

Our Technical Account Managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.

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IT Company Canterbury

Our Expertise

Akita has a 25 year history of providing effective IT solutions. We’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.

With more than 40 IT engineers and consultants, we’ve got the in-house experience to cover offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.

And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 and 9001 and Cyber Essentials.

Above all, we know the value of providing great service. And to prove it, why not read some of the more than 200 five star reviews from our customers.

Moving Your IT Support To Us

Having worked with hundreds of organisations in our time, we understand that some are hesitant to commit the time to changing IT suppliers. That’s why we’ve tailored our transition process to make switching simple and stress-free.

From migrating accounts, licences and administration rights to Akita’s care, to learning your processes and ways of working, we’ll tailor our service to fit your needs – while taking up as little of your time as possible.

As part of our service transition process, our consultants will also perform a full IT audit of your systems and processes, highlight any immediate security gaps, then go on to suggest recommended developments and how these might align with your organisation’s goals

So if you’re looking for better IT support in Canterbury, why not get in touch?

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IT Support In Canterbury

Contact Akita

To discuss IT support and services in Canterbury please get in touch with our experts today: