IT SUPPORT FOLKESTONE
Akita is a leading managed IT service provider, delivering strategic IT support in Folkestone and across the South Coast.
We offer comprehensive IT support service that takes the stress out of business IT. And our managed IT service offering, spanning cyber security to CRM systems, assists organisations at every stage of their growth.
With expertise covering a wide range of sectors, we bring with us a broad understanding of industry requirements and best practices. And we pride ourselves in superior service, with more than 200 five-star customer reviews to our name.
For strategic IT support Folkestone organisations can rely on, please contact us:
Business IT SUPPORT Folkestone Companies Trust
Akita offers a responsive and effective 24/7 IT support service for our customers across Folkestone.
Our IT helpdesk team consists of skilled IT specialists and consultants proficient in a wide range of systems, infrastructure and software. We employ advanced remote IT support technologies to swiftly address issues, making us the ideal IT support partner for businesses with remote staff.
Over 99% of issues we encounter can be solved remotely. For rare cases requiring on-site assistance, the location of our Kent HQ means we can be with Folkestone companues in less than 40 minutes.
Features of our IT support service include:
- A guaranteed SLA response time for issues of less than two hours (though the typical response time is less than 30 minutes).
- Unlimited access to our helpdesk for resolving IT issues, dealing with queries and answering ‘how to questions’.
- Issue prioritisation is based on severity, meaning any issue that’s business critical is put at the top of our queue.
Customer Testimonials
PROACTIVE IT SUPPORT
In conjunction with our helpdesk assistance, we offer proactive IT support designed to meet the needs of organisations in Folkestone. This strategic approach addresses the root causes of IT-related downtime by foreseeing issues and minimising disruptions.
Our proactive IT support services for Folkestone organisations include continuous monitoring of IT systems, comprehensive patching for PCs, timely upgrades, and meticulous hardware maintenance. We execute updates out of hours if possible to ensure minimal disruption to your staff.
We also collaborate with you to review support tickets, identifying areas for enhancement or additional user training if necessary.
Furthermore, our experts can also aid in strategising the growth of your IT infrastructure, ensuring it evolves alongside your organisation’s success.
Watch our video explaining our proactive IT support services:
Managed IT SERVICES FOLKESTONE
Alongside support, Akita offers a full range of managed IT services covering practically every operational requirement. View more or contact us with your requirement:
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
Cloud Services
Discover our range of hosted services and cloud computing solutions
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked.
Core IT Services
Our managed IT services cover all of the everyday requirements for business IT.
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
IT Services Folkestone
Account Management
Beyond our proactive support, every supported customer at Akita benefits from the guidance and support of an Account Manager. This individual becomes well-versed in your organisation’s operations, providing assistance in developing IT systems, processes, and strategies over time.
Our Account Managers also engage in regular interactions to evaluate the performance of our IT support services. Drawing insights from helpdesk data summarised in our Executive Summary Reports, they collaborate with customers to enhance service quality and pinpoint opportunities for user training or IT system adjustments that could lessen business downtime and improve process efficiency.
IT Support Folkestone FAQ
When Is IT Support Available In Folkestone?
Our standard IT support Folkestone offering runs between 9 am and 5 pm, however, we also offer Extended Hours Support for those operating between 7 am, and 9 pm, as well as fully round-the-clock support with our 24/7 service.
Can You Extend Support To Other Locations?
Yes. As well as providing IT support in Folkestone and across the South East, we also have a network of experienced engineers based across the country who can be on-site at any location in the UK within 4 hours. Additionally, we also support our international customers with a remote support service.
Do You Have An SLA?
Our service level agreement means that we’re contractually obliged to respond to your issue in a maximum of 2 hours, however, our average response times are typically around 20 minutes, making us an IT company Folkestone organisations can depend on.
Are Solutions Provided For Remote Staff?
Our remote support technology allows us to work with users regardless of where they’re based. And we also offer a range of managed IT that support both hybrid and fully remote working models.
What Does Akita's IT Support Package Include?
Our IT support in Folkestone includes unlimited helpdesk tickets for general support and “how-to” enquiries, proactive support aimed at reducing business downtime and disruption, and 24/7 systems monitoring to ensure your organisation is always safe.
TRANSITIONING TO AKITA’s IT SUPPORT
Irrespective of your present IT support setup, we facilitate a seamless transition to our services in Folkestone.
Our transition process minimises disruptions to your business. From managing administrative rights and network mapping to migrating licenses and familiarising ourselves with your processes, we streamline the shift to managed IT.
Our consultants also devote time to assess your current IT systems and processes, suggesting immediate and long-term enhancements. Collaboratively, we align these improvements with your organisational objectives.
IT Support Folkestone
Get In Touch
To discuss business IT support services in Folkestone, reach out today: