IT SUPPORT MEDWAY
Responsive IT support Medway organisations trust.
With a more than 25-year heritage in delivering IT support and services, we’ve worked with organisations to deliver more effective IT systems and reduced downtime.
Our large team of IT engineers and consultants have experience in a wide variety of systems, software and setups. So however you’re operating, they’ll be able to help.
And we offer a wide range of IT services, with solutions available to serve organisations at every stage of their lifespan, meaning we can be your long-term partner.
So if you’re looking for a new IT company in Medway, please get in touch:
IT Company Medway
IT SUPPORT IN MEDWAY
The historic Medway towns have long been the home to industry and a wide range of businesses. Akita is proud to be able to offer technology and IT support Medway organisations can rely on to decrease IT-related downtime and improve working efficiency.
We provide IT solutions to companies right across the Medway area, including Chatham, Rochester, Medway City Estate, Gillingham and Rainham. With further customers to the north in Gravesend and others in the east in Sittingbourne and the Isle of Sheppey, you’ll often see the Akita vans passing through the Medway area.
Our responsive remote IT support service is a popular solution for Medway companies. Our effective team of helpdesk engineers is able to resolve over 97% of customers’ IT issues within two hours. And if a fix is more complicated or requires us to come to site, we can be at their offices in less than 30 minutes.
On average, Akita’s IT support services are 25-40% cheaper than even a single in-house IT resource. So to discuss IT support for your business, please get in touch.
200+ five star reviews
IT Support Medway FAQ
Can You Support Our Other Locations?
Yes, we can. As well as providing IT support in Rochester, Chatham, Gillingham and across the rest of Medway and throughout the South East, we also have engineers and consultants placed up the country who can be on-site at any location in the UK within 4 hours. We also support our international customers with our remote IT support service.
What’s the difference between 1st, 2nd and 3rd line IT support?
Our 1st line engineers are the first point of contact when a customer comes to us with an issue. 90% of the time they have the expertise to deal with the issue at hand. Our 2nd line engineers focus on major issues or challenges that couldn’t be dealt with by the 1st line and often requires specialist system knowledge or training. Anything above this goes to our 3rd line engineers who tend to focus on prolonged projects that call for specialist skills and expertise.
How quickly do you respond?
We’re contractually obliged to respond to your issue within 2 hours, bound by our service level agreement (SLA). Although we’re committed to a 2 hour SLA, our average response times are typically less than 20 minutes.
What Does Your IT Support Include?
Our IT Support in Medway includes unlimited helpdesk tickets for day-to-day issues and “how-to” questions. We also provide proactive IT support which aims to address issues before they take effect to reduce downtime and disruption. Our 24/7 systems monitoring service ensures your organisation is always safe and you’ll be assigned your own account manager who will be your main point of contact and will focus on helping you reach your goals and objectives through the help of IT. They’ll become an expert on your operations and act as a personal consultant to help you make informed decisions about new implementations or process changes. We also offer services such as VoIP telephone services in Medway, as well as cyber security, IT consultancy, Microsoft solutions and more.
IT Company Medway
IT SERVICES MEDWAY
With Medway customers ranging from accountants to manufacturers, we ensure that our range of IT services is diverse enough to fit their needs.
Whether it’s data cabling for a new business location, cloud computing solutions to simplify IT setup, VoIP telephones Medway companies use to save money, or a Microsoft Dynamics 365 installation to help run your business smarter, we offer all the business IT services an organisation needs to run successfully.
Discover more about some of our key services below or click to view all services:
Our IT Services
Discover more about our range of IT services in Medway:
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
24/7 IT Support
Responsive out-of-hours, and extended hours, IT support available globally 24/7/365
Cloud Services
Discover our range of hosted services and cloud computing solutions
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
IT Company Medway
ABOUT AKITA
Akita is a leading provider of IT support and solutions, working with over 250 organisations across the South East.
From our local HQ location we deliver IT solutions across Kent, including for customers based in Rochester, Chatham, Gillingham, Strood and Rainham.
In addition to our Kent presence, Akita provides IT support and solutions to organisations across London and the South East from our Central London, East London and Surrey offices.
With fast response and attentive service, Akita has 300 reviews on reviews.io, and is rated 4.7 out of 5 stars from our customers. Coupled with highly competitive prices for support, services and hardware, you’ll understand why so many of our customers choose to stay with Akita for the long term.
Get in touch
To discuss business IT requirements, please get in touch.