IT Support – Central London
As a growing creative agency, Cherry utilise both PCs and Macs and they needed a London IT support partner who could not only look after both, but support them as the business developed.
Cherry Advertising, a London-based, award-winning independent healthcare creative agency, chose Akita as their principle IT service provider. With our proven track-record and expertise in both Microsoft and Apple Mac software, Akita were the obvious choice for Cherry for Central London IT support.
Cherry, like the majority of our IT support clients throughout London, benefit from our pre-scheduled system maintenance days. They offer are an invaluable way of enabling Akita to work closer with our clients and be more proactive in our maintenance. As well as reducing the number of support issues, pre-scheduled system maintenance days foster a closer working relationship with our clients. They also provide for more efficient support and face-to-face user training opportunities.
As well as the valuable on-site time, Akita remotely monitor Cherry’s systems around the clock. Our monitoring software provides an early-warning system and alerts our engineers to any potential problems before they cause further problems. This is the case even out of hours as our helpdesk team operate on a 24-hour basis.
Over and above this, Akita provide Cherry with a remote and telephone IT support service. This means that any incidents requiring IT support are logged in our helpdesk system and speedily resolved with the minimum of inconvenience. Although a guaranteed response time of 2 hours is offered as standard, in practice support incidents are dealt with in a matter of minutes.
Akita have been providing Central London IT support for over 20 years. Now serving hundreds of organisations ranging from between 5 and 250 users, we have experience across almost all industries. To find out more about how we can look after London businesses, view our London support page or get in contact with us today: firstname.lastname@example.org.