IT Support For Central London Advertising Company
Cherry Advertising is a large London-based, award-winning independent healthcare creative agency. When Cherry required outsourced IT support in Central London, Akita were the obvious choice.
When Cherry required outsourced IT support in Central London, Akita was the obvious choice.
Akita provides Cherry with reactive IT support delivered by our team of helpdesk engineers. Cherry uses both Microsoft and Apple hardware and software, and Akita is able to deliver expert IT support for both.
As Cherry is a busy agency, they benefit from Akita’s guaranteed response times, as outline in their Service Level Agreement. Once an issue is raised (by phone, email or via our website) our helpdesk team works to resolve issues quickly, letting Cherry staff get on with their busy days.
As well as reactive support from our IT helpdesk, Akita also provides Cherry with proactive IT support. One way we achieve this is with our prescheduled general maintenance days. These are days dedicated to forward-thinking maintenance of hardware and systems, undertaking tasks such as scheduling the latest software updates and checking the performance of hardware.
Prescheduled General Maintenance days reduce the number of IT support issues that companies experience and increase system uptime. They also help foster a closer working relationship with our customers, and provide face-to-face training and support opportunities.
As another form of proactive IT support, Akita provides 24/7 remote monitoring of Cherry’s IT infrastructure. Our monitoring software provides an early-warning system to potentially serious issues, and alerts Akita’s engineers to take action before they cause any problems.
Akita and Cherry have now enjoyed a more than five year relationship. During this time Cherry’s staff numbers have more than doubled. Through its IT support model, Akita has been able to assist this growth with scalable IT solutions.
Akita continues to provide IT support that Cherry can rely on and advise on the latest technology that might benefit the business.
For a quote on Central London IT support for your businesses, please get in touch.