Leading providers of IT support in london and South East

      IT Support London & South East

      Professional IT helpdesk & proactive support services 

      Akita is a leading IT support company for medium and large organisations, delivering onsite and remote IT support London and the South East-based organisations rely on.

      Operating for over 25 years, we work across a wide range of industries to safeguard and optimise organisations’ IT systems and support their users.

      With a large 24/7 IT helpdesk, round-the-clock IT systems monitoring, and a proactive IT support approach, our service reduces IT-related business downtime for our customers and keeps organisations productive.

      And with a wider offering of more than 40 managed IT services and consultancy solutions, we can be the single IT partner for all of your business IT requirements.

      Contact Akita today to discuss your IT support requirements:

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      Managed IT Support In London & Beyond

      From fully outsourced IT support to co-managed IT solutions, we meet the IT needs of organisations from a wide range of industries. Discover more about our IT support approach:

      IT HELPDESK SUPPORT

      Akita is one of the UK’s leading  IT helpdesk companies, delivering comprehensive 24/7 IT support to medium and large-scale organisations. Our IT support includes break/fix assistance, ‘how-to’ answers, and advanced technical support for IT infrastructure, cloud services, business applications, and more.

      Offering responsive support, we guarantee to address IT issues within a two-hour response SLA (though our average response time is around 20 minutes). Priority is also given to business-critical issues, ensuring that our customers’ downtime is kept to a minimum.

      We resolve over 99% of issues remotely, utilising our industry-leading helpdesk technology. This makes us an ideal partner for remote IT support partner. For on-site IT support in London and the South East, our team is readily available from our Central London, North London, Kent, Surrey, and Reading locations.

       

      PROACTIVE SUPPORT

      Alongside helpdesk support, we provide proactive IT support in London and the wider UK designed to reduce IT-related business downtime.

      Through our NOC services, we deliver  24/7 remote systems monitoring to ensure the health of our customers’ IT infrastructure and systems. Detecting and preventing issues before they occur, we save organisations time and money.

      Our monitoring also alerts customers when their IT hardware is nearing the end of its life, allowing time for informed decisions on replacements or the implementation of new IT strategies.

      Our solutions also assist with automatic patch management, rolling out updates to ensure you’re always fully protected.

       

      How Our IT Support Service Adds Value:

      Leading IT support company working across London
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      Whether looking for a new provider or just looking to compare your existing costs, get in touch for a no obligation IT support quote:
      Managed IT Support London & South East

      BENEFITS OF AKITA’S IT SUPPORT SERVICES

      24/7 IT Helpdesk

      Access to a responsive helpdesk - with experienced IT engineers and specialists - around the clock whenever your organisation needs it.

      Proactive Support

      Network monitoring and proactive security patching that prevents IT problems, rather than just fixing them.

      Expertise

      Microsoft partner, certified Mac technicians, Cyber Essentials assessors, plus ISO 9001 and 27001 accredited.

      Scalable Support

      A large team and wide breadth of experience mean our IT support services can grow with your success

      Excellent Customer Service

      Dedicated to keeping our customers happy, with a median customer relationship of 5 years.

      Cost-effective

      Our services are up to 40% cheaper than in-house IT resources and much more efficient.

      Accreditations

      As an award-winning IT company, we carry a wide range of professional certifications. View a few of our credentials below:

      MSP 501 Awards Winner 2023
      microsoft gold partner
      certified macintosh technician
      Crown Commercial Service Supplier
      cyber essential assessor
      ISO 9001
      ISO 27001
      cyber essentials plus
      Highly rated IT support services in london

      200+ Five Star Reviews

      Managed IT Services For All Technology Requirements

      Alongside our IT support, Akita provides a comprehensive range of professional IT services in London & South East. We offer over 40 managed IT services designed to cater for the needs of medium and large-sized businesses. Each is delivered by a team of dedicated in-house experts who specialise in each field. Whether you need help with network security, cloud computing or business applications development, our team of IT experts is here to help you achieve your goals:

      Advanced Cyber Security Services For London

       

      As a leading IT provider, Akita has the in-house expertise and advanced IT security solutions to support organisations of all sizes and risk profiles with their cyber security.

      We know the importance of ensuring our customers’ IT systems and policies are secure. Alongside our cyber security consultants, we even have in-house accredited assessors for Cyber Essentials and CREST-accredited penetration testers on hand to provide support and guidance.

      Discover more about the cyber security services we offer alongside our IT support in London and the South East:

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      Start a conversation around your IT security requirements:

      Stress-Free Transition To Our IT Support Services

      As an experienced IT company, we know it can seem daunting to move business IT providers or transition IT ‘out of house’.

      That’s why we’ve designed a process for moving organisations over to our managed IT support that’s completely hassle-free.

      Akita utilises an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks.

      Discover more in our video:

      it support for london and the south east

      Understand outsourced IT support with Akita's guide
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      Ebook: Outsourcing IT Guide

      There's many ways that organisations can outsource their IT. Download our free expert guide about outsourced IT support London organisations can benefit from:
      Our IT support location in central london

      About Our Operations

      Akita has a 25-year history of providing effective IT solutions and strategy for private and public sector organisations.

      Operating from locations in London, Kent and Surrey, we’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.

      With more than 50 IT engineers and consultants, we’ve got the in-house experience to offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.

      And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 & 9001 and Cyber Essentials Plus.

      Discover more about Akita, our values and our approach to building long-lasting IT relationships:

      More About Us
      it services london

      Akita’s Mission Statement

      At Akita, our mission is to support the growth of our customers by creating lasting partnerships that deliver value and promote mutual success.

      At the heart of our approach is a focus on delivering exceptional customer service. We achieve this by going above and beyond to meet the needs of our customers.

      Our dedication to quality and innovation ensures that we remain at the forefront of our industry, delivering the best-of-breed solutions to meet the unique needs of each organisation we work with.

      We’re not afraid to be bold in our approach, using market-leading solutions and services to help organisations disrupt their marketplaces and meet their goals.

      We also recognise that our people are our greatest asset. Our team are chosen for their intelligence, adaptability and – above all – dependability. And as a company, we’re committed to cultivating a culture of learning and development that empowers them to reach their full potential.

      In all that we do, we remain committed to our values, striving to be the best in our industry, as well as making a positive impact on the world around us. We believe that by staying true to this vision, we continue to grow, building lasting relationships with our customers and creating a culture of excellence that sets us apart within all markets that we compete.

      How We Support London Organisations With Their IT

      IT Support London & South East FAQs

      Why Work With Akita?

      Our business IT support services are tailored to the needs of London organisations. Our helpdesk is highly responsive to the support needs of customers. And our proactive approach is designed to minimise IT-related business downtime, saving businesses time and money.
      We’re customer-centric in our operations, focusing on satisfaction and success for our supported organisations through our service delivery.
      Plus, our range of managed IT services, strategic consultancy and account management ensure we have the solutions to support you at every stage of your success.

      When Is Your IT Support Available?

      Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver support for whenever you need it, 365 days a year:

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      What Is Your Response Time?

      We deliver managed IT support London and wider organisations can rely on. We contractually guarantee response to IT issues raised within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within 4 hours.

      We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.

      What Size Of Organisation And Industries Do You Work With?

      Our typical supported customer is between 20 and 500 users, though we also support organisations with more than 1000 users. In terms of industry, we are agnostic: as a professional IT support company, we work with organisations spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software. That makes us an IT support company London and South East-based businesses rely on for all areas of technology.

      Do You Offer Ad Hoc IT Support?

      While we do take on IT projects and IT services on an ad hoc basis, we do not offer support in this way.

      Where Do You Provide IT Support?

      Akita provides managed IT support London and the South East-based organisations rely on, including Greater London, Kent, Surrey, East and West Sussex, Berkshire, Hampshire, Hertfordshire and Essex.

      As an IT support company in Central London we can be onsite across the Capital with ease. We currently provide London IT support for organisations in the City of London, Gatwick, Spitalfields, King’s Cross, Angel, Holborn, Soho, Bloomsbury, Euston, Mayfair, Fitzrovia, Kensington, Hammersmith, Richmond Battersea, Vauxhall, London Bridge and Bankside, Croydon, Bermondsey, Bromley and Lewisham. View our London location:

      IT Support In Gatwick
      Can You Provide Remote IT Support For Our Locations Outside Of London?

      Yes. With our remote support technology and 24/7 operations, we can support organisations practically anywhere. And with a network of engineers across the UK, we currently assist companies with locations from Exeter to Glasgow, and support international offices as well. So if you need one IT support company for all of your UK and international operations, Akita can meet your needs.

      About Remote IT Support
      Do You Offer 24/7 IT Support?

      Yes, we offer 24/7 helpdesk service for those organisations that need it that’s run by our own engineers. Our infrastructure team also monitor our customers’ IT systems 24/7.

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      Contact Us

      To discuss your organisation’s requirements for IT support in London or the South East, please get in touch: