IT Support & Resilience Services For London-Based Commercial Finance Broker

ASC Finance is a growing commercial finance broker, headquartered in London and operating across the UK

Following the acquisition, the new ownership wanted a reliable London-based IT support partner that could stabilise the company’s technology environment while providing the strategic guidance needed to improve it over time.

A dependable IT partner for a smooth transition

With 25 staff relying on consistent IT availability, the company needed a provider capable of delivering responsive day‑to‑day support while also strengthening its resilience.

In addition, the company depended heavily on its CRM platform for managing client relationships and pipeline visibility, prompting a requirement for dedicated monthly CRM support as part of the service model.

As part of onboarding, Akita introduced structured support processes, clear escalation paths and proactive monitoring. This gave the new ownership greater visibility and control over IT, while helping to minimise disruption as systems, credentials and access controls were aligned with its requirements.

Strengthening business resilience

Once the core support service was established, Akita worked with the business to strengthen its resilience and reduce the impact of potential IT disruption.

This includes the implementation of a Microsoft backup solution, ensuring that all data across user devices and on‑premise systems is securely protected and recoverable.

Alongside wider cyber security improvements, this reduced the company’s exposure to data loss and strengthened its ability to recover from disruption during a period of organisational change.

Supporting A Modern Workplace

As part of wider IT maturity improvements, Akita also supported the business with Windows 11 licensing and device readiness, helping to create a consistent and secure operating environment across the workforce.

Standardising devices improved endpoint security and made the technology estate easier to manage, while preparing the business for future platform requirements.

The Results

With Akita’s support, the commercial finance broker has moved from a post-acquisition IT transition to a stable, resilient and proactively managed technology environment. The business now benefits from:

• Reliable, responsive IT support for all 25 staff
• A robust backup and recovery solution
• Up‑to‑date and compliant Windows 11 licensing
• A trusted technology partner aligned with the new ownership’s expectations
• Structured IT processes, monitoring and escalation designed to identify and address issues more effectively

What began as a post-acquisition requirement has evolved into a long-term IT partnership, helping the organisation operate more confidently and securely as its technology requirements continue to develop.