IT Managed Services Provideer
MANAGED IT SERVICES LONDON
An end-to-end professional partner for your organisation’s IT
Professional Managed Service Provider In London
For over 25 years, Akita has delivered professional managed IT services London organisations rely on. We provide managed IT services in London to businesses of between 10 and 200 users spanning practically every industry.
Our more than 50 in-house solutions experts and consultants support a huge range of IT systems and processes. So whatever your organisation’s requirement, we have the expertise to support your London business.
To discuss IT services in London, reach out to us today:
managed service provider london
IT SERVICES IN LONDON
Akita is a leading managed IT service provider. We offer a range of more than 40 professional and scalable IT and communication services, delivered by an in-house team of expert IT engineers and consultants.
These include all of the core IT services that you’d expect from a professional IT: systems monitoring, managed backups, anti-virus, cloud solutions, IT security, networking, data cabling and many more.
Our team of experts can also deliver more complex solutions relating to VoIP and unified communications. And we have a dedicated team capable of delivering advanced infrastructure and cloud projects. We can even arrange connectivity solutions for your as well.
Akita is also a Microsoft Gold partner and develops a wide range of Microsoft services including Office 365, Teams, SharePoint, Power Platform and Dynamics 365.
Meanwhile, our IT consultancy team can assist you with process and security-related aspects of your IT setup.
Our Managed IT Services
With over 40 managed services, discover the core services we offer London organisations:
IT Infrastructure Services
IT infrastructure services including consultancy, projects, management and support.
Cyber Security Services
Professional cyber security services and consultancy
Outsourced IT Support
IT outsourcing with a professional and cost-effective IT support company.
Cloud Computing Solutions
Discover our range of hosted cloud services and cloud computing solutions
VOIP Phones & Telephony
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Microsoft SharePoint
Microsoft SharePoint developer and consultancy services - offering web-based collaboration for a wide range of purposes
IT Consultancy
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Hardware & Software Procurement
Source new equipment and programmes with our IT hardware and software procurement team.
IT services In London
Managed IT SUPPORT
Alongside managed IT services Akita provides 24/7 support and proactive maintenance of our customers’ infrastructure.
Our skilled team of helpdesk engineers and consultants are available whenever you need them, able to assist with everything from ‘how-to’ questions to complex networking issues.
With guaranteed SLAs for our support response, and prioritisation based on the severity of IT issue, our customers know they can trust Akita to be there when they need them.
Over 99% of the support requests we receive are quickly fixed remotely. For the rare few that require it, our London engineers can be onsite with you quickly thanks to our central location.
Meanwhile, our proactive IT support approach drives down the occurrence of IT issues for our customers. From scheduling updates so that they don’t happen during working hours to the effective management of IT hardware redundancy, our proactive support helps organisations to reduce IT-related downtime and improve their systems.
Our Performance
50+
Engineers & Consultants
2 HRS
Guaranteed Response Time (Average Response 20 Mins)
200+
Five Star Reviews
Customer Feedback
managed service provider london
WHY CHOOSE Akita’s Managed IT SERVICES?
Our managed IT services provide London organisations with a range of cost and efficiency benefits.
For SMEs, Akita’s managed IT services provide cost-savings of up to 40% compared to in-house IT. Unlike a single IT employee, we never have downtime relating to holiday or sickness – you always have a team of experts on hand. Plus, our size and scalable solutions mean that SMEs never face growing pains relating to their IT.
For large and enterprise-level organisations, we also offer significant savings. Along with supporting London, our 24/7 IT support can cover satellite offices located both across the UK and around the globe. This removes the need for additional regional IT staff, keeping wage costs low.
With more than 40 IT specialists on hand, we offer a breadth of IT expertise that can be accessed as and when projects arise. This saves money on temporary hires, and guarantees faster project completion due to our existing familiarity with your IT setup, systems and procedures.
And if you want to know about the quality of our customer service, just read some of the more than 200 five star reviews from our customers.
Accreditations
IT Managed Services FAQ
What Time Is Your IT Support Available?
Our standard supported hours are 9 am-5 pm, Monday to Friday. However, our helpdesk also provides extended hours support or full 24/7/365 support as needed.
What Size Of Organisation Do You Support?
We typically support organisations of between 10 and 200 users, though some of our supported customers number over 1000 users.
Do I Have To Be A Supported Customer To Access Your Managed Services?
No. Some of our customers only utilise us for our managed services and consultancy services. We also undertake ad hoc IT projects
Depending on the service, we may advise that we have some form of support relationship (notably phone systems)
Can You Deliver Managed IT Support And Services To Our Other Locations?
Yes. While Akita principally operates across London and the South East, we have a network of remote engineers across the UK. And with our 24/7 helpdesk, we can also support international offices and locations as well.
managed service provider london
Technical ACCOUNT MANAGEMENT
In addition to our proactive support approach, all of Akita’s supported customers are provided with a Technical Account Manager. This is a senior IT engineer who will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy over the course of the relationship.
Our Technical Account Managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.
managed service provider london
OUR EXPERTISE
Akita has a 25-year history of providing effective IT solutions. We’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.
With more than 40 IT engineers and consultants, we’ve got the in-house experience to cover offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 and 9001 and Cyber Essentials.
Above all, we know the value of providing great service. And to prove it, why not read some of the more than 200 five star reviews from our customers.
Contact us
For more information on managed IT services in London, call 0207 100 7232 or reach out via the form below: