MANAGED IT SUPPORT FOR KENT BUSINESSES
Reliable, proactive IT support for growing businesses across Kent.
Established for over 25 years, Akita is a leading managed IT services company, supporting some of the county’s most well-known businesses and organisations run smoothly and securely.
With a responsive 24/7 helpdesk, a large team of engineers and consultants, and more than 40 managed IT services, we’re a strategic IT partner whose solutions scale with your success.
Whether you’re experiencing recurring IT issues or planning for growth, we deliver structured, proactive support that removes uncertainty from your IT environment – helping growing businesses move beyond reactive or ad-hoc IT support
MORE THAN IT SUPPORT – A STRATEGIC IT PARTNER
Many IT providers focus on reacting to problems. Akita focuses on preventing them.
Our managed IT support combines proactive monitoring, responsive support, and long-term IT planning. This approach reduces downtime, lowers risk, and ensures your IT supports business objectives rather than holding them back.
With one of the largest helpdesk teams in Kent, and more than 40 managed IT services, we act as a long-term IT partner that can scale with your organisation.
RESPONSIVE 24/7 IT HELPDESK
When issues arise, you need fast access to experienced engineers — not delays or call queues. With a large team of engineers and consultants, we provide fast responses to IT issues and can deal with problems at scale. And we’re available 24/7, meaning expertise and IT consultancy is available when you need it.
We’re also cost-effective: our support service is typically between 25-40% cheaper than in-house IT. And for that, your organisation gets access to a whole team’s worth of expertise.
Alongside our IT helpdesk, we embrace a proactive IT support approach. Through steps such as care of IT infrastructure, undertaking updates and security patching, and monitoring long-term hardware performance, we proactively prevent issues from occurring. In turn, this reduces IT-related downtime – saving time and saving money.
50+
IT Engineers & Consultants
10 Sec
Average call response time
200+
Five Star Customer Reviews
IT Services In Kent
FULLY MANAGED IT SERVICES
Alongside IT support Kent organisations can trust, we deliver more than 40 managed services and solutions, providing a single accountable partner.
Our services cover everything from day-to-day IT support to more complex requirements including: managed cloud backups, Microsoft 365, data recovery, business continuity, cabling services and more.
Our IT experts can also deliver more complex solutions relating to VoIP and unified communications, and hosted solutions. We can even arrange high-speed connectivity for your premises, getting reliable internet access to the toughest of locations.
And as a Microsoft partner, we have the in-house expertise to support solutions ranging from Microsoft 365 and Teams, to Dynamics 365 and SharePoint.
Our IT Services
IT Infrastructure Services
IT infrastructure support services including consultancy, projects, management and support.
Microsoft 365 Services
Discover our Microsoft 365 services for the industry standard in business applications.
Managed Cloud Services
Discover our range of hosted services and cloud computing solutions
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Connectivity
Solutions for internet and network connectivity
IT Project Management
Discover our IT project management services and approach
Expert Security Consultancy
Cyber Security
Security is central to everything we do. Alongside our IT support services, we deliver advanced cyber security solutions and consultancy services to meet the needs of organisations at every stage of growth.
Highly accredited with in-house Cyber Essentials assessors and CREST-certified penetration testers, we’re experienced in working with leading private and public sector organisations across Kent to improve their cyber resilience, reduce risk, and meet compliance requirements.
Whether you’re looking for an assessment of your existing security measures or if you’ve got a specific requirement, our team will be happy to help.
Speak to our cyber security specialists today
Unit 15, Nepicar Park, London Rd, Wrotham TN15 7AF
Our Kent HQ
For our more than 25 year history as an IT company, Kent has been the base of operations.
Our IT helpdesk is located in Wrotham, just outside of Sevenoaks, allowing us to provide rapid on-site response across Kent and the wider South East when required.
We welcome prospective Kent customers to come and see us, and the scale of our helpdesk and operations.
Award Winning IT MSP
Accreditations
Focused on ensuring total customer satisfaction and providing continually improving products and services, Akita is certified with the international security standards ISO 9001 and ISO 2700 and a Cyber Essentials Assessor.
We’re also a Crown Commercial Partner and have been recognised by the MSP 501 as a leading IT company in EMEA.
Trusted by over 200 Kent-based organisations
IT company in Kent
Switching IT Provider Made Simple
Akita takes the stress out of switching IT providers with our structured onboarding process. We’ll handle migrating your passwords, systems and licences, taking up as little of your time as possible and keeping the impact on your team to a minimum.
IT Support FAQs
What Time Is Your IT Support Available?
Our standard hours for IT support are 9am to 5pm. However, we also offer both extended hours and 24-hour IT support for Kent organisations that operate non-standard hours or who have international operations.
What’s Included In IT Support?
Our support service includes unlimited helpdesk tickets for support and ‘how-to’ enquiries, proactive support that reduces IT downtime, and 24/7 systems monitoring.
All customers are also assigned an account manager to monitor your service and help to ensure we’re working with you efficiently as possible.
What Are Your IT Response Times?
As per our SLA, we address all support requests within 2 hours - though in practice requests are typically addressed within 20 minutes. We also prioritise requests on severity, so business-critical issues are addressed first.
For the less than 1% of support requests that require us to come to your location, we guarantee a visit within 4 hours.
Where Do You Provide IT Support?
As an IT company, we work with organisations across Kent and the wider South East. We work with Kent customers in locations including Sevenoaks, Maidstone, Kings Hill, Tonbridge, Paddock Wood, Tunbridge Wells, Dartford, Swanley, Chatham, Rochester, Gillingham, Sittingbourne, Faversham, Ashford, Canterbury, Whitstable, Brighton, Folkestone and Dover.
Can You Provide IT Support To Our Remote Users?
Yes. Our remote support technology allows us to deliver IT support to remote users as effectively as office-based users.
Do You Offer IT Support By The Hour?
While we provide ad hoc IT services and projects, we don’t provide IT support by the hour.
Why Do I Need IT Support?
IT support is vital for keeping your IT systems operating and secure. Without it, businesses can easily lose their information to cybercrime, viruses or system errors. IT support also ensures that your employees remain productive and aren’t disrupted by technology not working as it should.
Akita’s IT support services are up to 40% cheaper than the cost of an in-house IT hire. Plus with the scale of our expertise, we can help you strategically develop your IT setup far better.
IT Support services in Kent
Case Studies
Discover more about the IT solutions we provide to these Kent companies:
Public Sector & Local Government
Microsoft TEAMS dEPLOYMENT fOR Local Authority Trading Company
Cloud Modernisation & Ongoing Support For National marketing communications company
Accounting & Finance
IT Support for Bromley-Based Chartered Accountants
IT Support Kent
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