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      OUTSOURCED IT SUPPORT

      Akita’s outsourced IT support services are a cost-effective way to meet your organisation’s IT goals.

      Scalable Outsourced IT Support Service Provider

      We’re a leading provider of outsourced IT support services across London and the South East.

      We work with organisations spanning practically every industry and typically between 10 and 200 users (though some are much larger). With a responsive 24/7 IT service desk and superlative customer service, our outsourced IT support services deliver cost and operational benefits to all types of organisations.

      For a professional outsourced IT service, please get in touch:

      Contact Us

      To discuss outsourced IT support requirements, speak with our experts today:
      outsourced it support uk

      Why Is Outsourcing IT Cost-Effective?

      Reduced overheads

      Outsourcing IT support can reduce the overall cost of IT wage bill for your organisation by as much as 40% against one or more in-house resources.

      Improved Support

      Our support isn’t limited to the 9 to 5. With 24/7 IT support from multiple locations across the South East, we easily outperform in-house IT. And as there’s no limit to our working hours, we can support your global satellite offices too.

      Supporting Growth

      Your growth shouldn't be hostage to a lack of IT capacity. Some of our customers have more than 1000 users, so we have the scale for your requirements. And we have in-house knowledge of technologies and business applications that can drive your growth.

      Better Service

      We provide our customers with a guaranteed response time of two hours (though typically we address issues in less than 25 minutes). We also prioritise response based on issue severity, so you're not kept waiting with a serious problem.

      No Staffing Headaches

      With outsourced IT support, sickness and holiday cover become a thing of the past. Akita’s support is available 24/7/365. We have the scale of operations that an expert will always be available for you.

      Improved systems

      Outsourcing your IT puts your systems in the care of a team of IT specialists who can reduce your IT downtime. Between them, they can recommend the very best and most cost-effective business IT solutions and implement them with minimal fuss.

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      IT Outsourcing Options

      Through our IT outsourcing, we can offer a fully managed service for your IT. But we also support organisations with specific IT outsourcing requirements such as the below:

      Helpdesk

      Use our helpdesk can handle break/fix requirements or add capacity to your in-house team at peak times.

      Out-Of-Hours

      Supplement your 9 to 5 team with extended hours or overnight support from our 24/7 helpdesk.

      Cyber Security

      Independent guidance on you security, plus advanced solutions such as penetration testing and PCI scanning.

      Third Line & Infrastructure

      Save against a full-time resource by outsourcing advanced IT and infrastructure requirements while keeping first-line support in-house.

      Strategy & Consultancy

      Outside guidance on your IT strategy and setup on a frequency that you require.

      Business Systems

      Development and management of Microsoft CRM and ERP systems, plus support for SharePoint and Power Platforms.

      Outsourced IT Quote

      Receive a no-obligation cost comparison for outsourced IT services:
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      EXPERTS IN IT OUTSOURCING

      With a large team of engineers and consultants and a 24/7 IT service desk, Akita is the ideal partner to outsource IT support services to.

      We’ve got over 20 years of experience in support, high levels of technical expertise, ISO 9001 and 2701 accreditations for security, and Microsoft Gold Partner and Mac Accredited Engineer statuses.

      So by choosing us, you can be sure you’re working with a professional outfit.

      Read more about the benefits of outsourcing in our guide:

      Download Our Guide

      Accreditations

      microsoft gold partner
      certified macintosh technician
      MSP 501 outsourced IT support services
      3CX Gold Partner
      cyber essentials assessor new
      ISO 27001 Certified
      ISO 9001 Certified
      sophos cyber security services
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      Case Studies

      Discover how our outsourced IT support and services benefit the following organisations:

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        Discuss outsourced IT support requirements with our experts:

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        TRANSITIONING TO OUTSOURCED IT SUPPORT

        Akita’s transition process ensures that the switch to an IT outsourcing company is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educating your staff on how to use Akita’s IT service desk.

        We’ll also assign you a dedicated Technical Account Manager. This senior IT engineer will meet with you regularly, report on your systems, and help you to plan for the future development of your IT setup in line with your organisation’s business goals.

         

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        Contact Us

        For a quote on outsourced IT support service, or to discuss options, please get in touch.

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          We have received your enquiry and a member of our team will be in touch soon. If your query is time sensitive please do call us.