Outsourced IT Support
Outsourced IT support is a cost-efficient way of providing IT support for your organisation.
Akita provides outsourced IT support and solutions to over 250 organisations across London and the South East.
With responsive support and superlative customer service, as well as the cost and business benefits of IT outsourcing, most organisations’ will benefit from outsourcing their IT.
To get a quote for outsourced IT support and services your organisations please get in touch.
Why choose outsourced IT support?
There’s a number of reasons why companies embrace outsourced IT support.
For SMEs, the cost of an IT department is generally out of reach. IT outsourcing allows for the professional care of your IT and communications systems at a lower cost than hiring a dedicated staff member.
Organisations that do have in-house IT resources are limited to their knowledge. Outsourcing gives access to a team with a wider range of experience. It’s for this reason that companies approach Akita for the outsourcing of third-line technical and specialist system support, as well as IT consultancy.
For large and enterprise-level companies, IT outsourcing supports expansion. Whether it’s to support a growth in employees or the launch of a new office location, outsourcing IT to Akita means organisations can get immediate support that’s scalable to further growth. This is also a cheaper and more time-efficient approach to IT management than hiring additional staff.
IT Outsourcing With Akita
With a large team of engineers and consultants and a 24/7 helpdesk, Akita is the partner for organisations for outsourcing it support services. We’ve got over 20 years of experience in support, high levels of technical expertise, ISO-accreditation for security, and Microsoft Gold Partner status. So by choosing us, you can be sure you’re working with a professional outfit.
Services commonly outsourced to Aktia include:
- 24/7 IT support
- IT infrastructure management
- Proactive IT maintenance
- Hosted services
- IT consultancy
- Third-line/technical IT support
- VoIP phone and Microsoft Teams support
- Microsoft Dynamics, SharePoint and Power Platform support
Beyond this list, we can supply and manage a broad range of IT and communication services.
To discuss your requirements, please get in touch:
Benefits of IT Outsourcing
Akita’s outsourced IT solutions offer significant benefits:
Outsourced IT support can reduce the overall cost of IT support by as much as 40% for an organisation. Access to outsourced IT expertise can also introduce you to other cost-saving solutions: cloud hosting, for example, can reduce upfront server hardware costs and ongoing maintenance costs by several hundred pounds a month.
Improved IT support
Outsourced IT support with Akita means replacing maybe one or two internal staff with an experienced team of more than 30 engineers and consultants. With access to more people, and with more experience between them, your IT issues get resolved faster.
As a professional IT support provider, we provide our customers with a guaranteed service level agreement. This means that issues are guaranteed to be fixed within a set time – not just when your inhouse IT resources get around to it. Akita also has over 200 five star reviews from its customers, so you can be confident that you’ll get great service too.
Akita offers 24/7 IT support from multiple locations across London and the South East, so your IT support is not restrained to staff working hours. This also means Akita can provide support to any satellite offices you may have around the world as well.
No staffing headaches
With outsourced IT support, sickness and holiday cover become a thing of the past. Akita’s support is available 24/7/365 the whole year-round, and we have the scale of operations that an expert will always be available for you.
Outsourced IT support puts your systems under the care of specialists. Akita’s experienced team can recommend the best and most cost-effective business IT solutions, and implement them with minimal fuss. This can increase the efficiency of your whole IT setup.
For an example of how our outsourced IT support works in practice for a London charity, read our case study:
Transition to outsourced IT support
Akita’s transition process ensures that the switch to outsourced IT support is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educate your staff on how to use Akita’s helpdesk.
We’ll also assign you a dedicated Technical Account Manager. This senior IT engineer will meet with you regularly, report on your systems, and help you to plan for the future development of your IT setup in line with your organisation’s business goals.
For a quote on outsourced IT support, or to discuss options, please get in touch.Other services Contact us