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IT Outsourcing

Many businesses have a distinct choice with regard to the ongoing management of their IT requirements – should they manage with an internal, dedicated IT department, or outsource to a 3rd party IT service provider?

IT outsourcing means that as well as IT support, your IT systems, software and hardware (if desired) are fully managed by Akita’s professional team. That means you’ll have a proactive IT Manager, a helpdesk team of 20 engineers and a dedicated hardware specialist on hand whenever you need them.

For smaller companies and start ups, the cost of an IT department is generally out of reach. IT outsourcing is the preferred way of keeping systems working whilst you and your staff concentrate on the day to day running of your the business.

For larger companies, IT outsourcing can provide the ideal solution when launching a new office or location to get you up to speed quickly. Outsourcing can also generate significant cost savings against in house IT staff.

Akita provides IT outsourcing London, Kent and businesses across the South East rely on. Outsourcing offers significant benefits including:

Reduced costs with outsourced IT support services

Straightaway, outsourcing your IT can significantly reduce your staffing costs. By going a stage further and embracing cloud computing, you can significantly reduce the money spent up front as capital expenditure by paying smaller increments as part of your operating expenditure. Effectively, outsourcing IT allows you to reduce your fixed costs and manage your variable costs far more effectively.

Improved IT support

Outsourcing your IT support means replacing the skills, experience and productivity of potentially one or two people, with a team of 20 with decades of experience. This naturally yields better quicker resolution of issues. Akita also offers 24/7 IT support to assist you around the clock should you need it, so your business IT support is not restrained by contracted hours.

No staffing headaches 

By outsourcing, you won’t need dedicated IT staff. Along with salary and training savings, sickness and holiday cover become a thing of the past. Equally, recruitment costs and IT safeguarding become a thing of the past should your IT employee decide to move on. In addition, established service providers such as Akita offer a suite of leading IT services delivered by a multi-disciplined team of experienced engineers.

Increased competitiveness with IT outsourcing

Companies with their own IT department spend a lot of time and resources on keeping their systems up to date. Usually that cost has to be passed on to their customers. By outsourcing, you can reduce costs and provide customers with a more competitive offer, attracting more business in the process.

Improved systems

Outsourcing IT puts your system under the care of specialists, letting you  manage your daily operations. With access to professional guidance, your outsourced team can recommend the best solutions and implement them with minimal fuss.


One of the key benefits an IT support provider brings is the flexibility to adjust the services as required. For example, with outsourced support and a cloud computing solution, companies only pay for what they need and the precise number of users they have. There is no need to purchase an expensive server with built-in redundancy for growth which may not occur

Professional support

With the IT industry evolving so fast, it is increasingly difficult for internal IT teams to remain up to date. By outsourcing to specialists you don’t have to worry about sending staff on endless training. Akita supports hundreds of customers using different systems and applications so we are sure to have the expertise you need. This experience, plus the added benefit of a large multi-disciplined team of IT engineers, ensures an excellent knowledge base for clients to benefit from.

Service Level Agreement

By engaging with a professional IT provider, you will have the added peace of mind of guaranteed service levels. This ensures that the service you need is guaranteed by the provider, with response times to fit in with you business goals.

Easy to switch

Akita’s transfer of service procedure ensures that the transition to outsourced IT support runs smoothly. Along with access to our helpdesk, you’ll be assigned a dedicated Technical Account Manager (TAM) who will meet with you regularly, get to know your systems and support your future IT goals and plans.

To see how IT outsourcing support from Akita has benefited our customers, read our case study:

View case study

IT outsourcing London

While Akita provides outsourced IT support and expertise to organisations across the South East, it is London companies that often benefit most from our outsourcing solutions. They particularly benefit from our 24/7 IT helpdesk, and access to IT specialist engineers at a much lower cost than a full time member of staff.

Akita can also provide companies in-house support as part of our outsourced IT support services. For one or several days a week, a trained Akita engineer will be onsite to address staff issues face-to-face or work on specific IT projects as required,

To discuss more about your company’s outsourced IT support services, please get in touch.

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