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Outsourced IT Support

Outsourced IT support is a cost-efficient way of providing IT support for your organisation.

Akita provides outsourced IT support and solutions to over 250 organisations across London and the South East.

With responsive IT service desk and superlative customer service, as well as the cost and business benefits of IT outsourcing,  most organisations’ will benefit from outsourcing their IT.

To get a quote for outsourced IT support and services your organisations please get in touch.

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Why choose outsourced IT support?

There’s various reasons why companies embrace outsourced IT support.

For SMEs, the cost of an IT department is generally out of reach. IT outsourcing allows for the professional care of your IT and communications systems at a lower cost than hiring a dedicated staff member.

Organisations that do have in-house IT resources are limited to their knowledge. Outsourcing to a managed service provider such as Akita provides access to a more expansive range of IT experience. It is for this reason that companies approach Akita for the outsourcing of third-line technical and specialist system support, as well as IT consultancy.

For large and enterprise-level companies, IT outsourcing supports expansion. Whether it is to support growth in an organisation or the launch of a new office location, outsourcing IT to Akita means organisations can get immediate support that’s scalable for future growth. This is also a cheaper and more time-efficient approach to IT management than hiring additional staff.

IT Outsourcing With Akita

With a large team of engineers and consultants and a 24/7 IT service desk, Akita is the ideal partner for outsourcing IT support services to.

outsourced IT support

We’ve got over 20 years of experience in support, high levels of technical expertise, ISO-accreditation for security, and Microsoft Gold Partner status. So by choosing us, you can be sure you’re working with a professional outfit.

Services commonly outsourced to Akita include:

  • 24/7 IT support from our IT service desk
  • IT infrastructure management
  • Proactive IT maintenance
  • Hosted services
  • IT consultancy
  • Third-line/technical IT support
  • VoIP phone and Microsoft Teams support
  • Microsoft Dynamics, SharePoint and Power Platform support

Beyond this list, we can supply and manage a broad range of IT and communication services.

To discuss your IT requirements, please get in touch:

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Benefits of IT Outsourcing

Our outsourced IT solutions offer the following benefits:

Reduced costs

Outsourced IT support can reduce the overall cost of IT support by as much as 40% for an organisation. Access to outsourced IT expertise can also introduce you to other cost-saving solutions, such as cloud hosting to reduce IT hardware costs.

Improved IT support

Outsourced IT support from Akita gives you access to our experienced service desk team of more than 30 engineers and consultants. For less than the cost of one full-time IT resource, you get access to scalable service and significantly greater expertise.

Better service

As a professional outsourced IT support provider, we provide our customers with a guaranteed response within 2 hours (though our average response time is currently less than half of this). We also prioritise response based on issue severity, so you won’t be kept waiting with a serious problem. Plus, Akita also has over 200 five star reviews from its customers, so you can be confident that you’ll get great service too.

Greater flexibility

With Akita, support isn’t limited to the 9 to 5. With 24/7 IT support from multiple locations across London and the South East, we can outperform in-house IT. And as there’s no limit to our working hours, we can support your global satellite offices too.

No staffing headaches 

With outsourced IT support, sickness and holiday cover become a thing of the past. Akita’s support is available 24/7/365. We have the scale of operations that an expert will always be available for you.

Improved systems

Outsourced IT support with Akita puts your systems in the care of a team of IT specialists. Between them, they can recommend the very best and most cost-effective business IT solutions and implement them with minimal fuss.

Discover how our 24/7 outsourced IT support works in practice in our case study:

View Case Study

Transition to outsourced IT support

Akita’s transition process ensures that the switch to outsourced IT support is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educate your staff on how to use Akita’s IT service desk.

We’ll also assign you a dedicated Technical Account Manager. This senior IT engineer will meet with you regularly, report on your systems, and help you to plan for the future development of your IT setup in line with your organisation’s business goals.

For a quote on outsourced IT support, or to discuss options, please get in touch.

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