IT Support For Nutrition Manufacturer

Reliable IT SERVICES FOR MAIDSTONE-Based COMPANY Followinf Acquisition

Following Prinova’s acquisition of LycoRed—an internationally recognised producer of high-value nutrients—marked a significant step forward for the organisation. With expansion came increased pressure on IT systems to deliver consistency, performance, and scalability across the business.

Seeking a more capable and responsive IT partner, the Maidstone-based operation engaged Akita to stabilise and enhance its technology environment.

Identifying the Gaps in Performance and Trust

At the outset, LycoRed’s IT estate presented several challenges. The network was overly complex and underutilised, raising concerns around cost efficiency and performance. More critically, backup and disaster recovery measures lacked reliability, introducing unnecessary risk.

Equally important was a growing disconnect between users and IT support. Confidence had declined due to inconsistent service delivery—impacting both productivity and internal perception of IT.

A Strategic, Insight-Led Approach

Akita conducted a comprehensive technical assessment to pinpoint vulnerabilities and inefficiencies. Rather than applying quick fixes, the focus was on long-term resilience and operational alignment.

A clear roadmap was presented to the management team, outlining practical, commercially sound improvements across infrastructure, connectivity, and support.

Modernising Infrastructure for Performance and Continuity

Several key enhancements were implemented to transform the IT environment:

• The terminal server estate was expanded, ensuring seamless access for all users and improving overall system performance
• VMware infrastructure was reconfigured to establish a solid foundation for business continuity
• Internet connectivity was upgraded from 6Mbps to 100Mbps—delivered via Akita’s secure data centre firewalls, at no additional cost

These changes not only improved speed and reliability but also created a more scalable platform for future growth.

Rebuilding Confidence in IT Support

Technology alone doesn’t solve operational challenges—people do. To restore trust in IT, Akita introduced a tailored support model, including regular on-site visits from dedicated engineers.

This hands-on approach enabled users to build relationships with support staff, improving communication, responsiveness, and overall satisfaction with IT services.

Embedding Resilient Backup and Business Continuity

A robust backup framework was deployed, supported by regular testing to ensure reliability. However, the strategy extended beyond traditional disaster recovery.

True business continuity was prioritised—ensuring that, in any scenario, users retain access to the systems and data they need to operate. By leveraging Akita’s data centre services, LycoRed’s network now enables uninterrupted access to critical information, regardless of disruption.

A Future-Ready IT Environment

With a simplified infrastructure, enhanced connectivity, and a user-focused support model, LycoRed is now equipped with an IT environment that supports both day-to-day operations and long-term strategic growth.