Microsoft 365 and IT SUPPORT For LONDON school

Supporting Education Providers In London

Collingham is an independent, co-educational GCSE and Sixth Form college with a strong academic reputation. To support its day-to-day operations, the college required reliable, responsive IT systems—backed by expert support and modern cloud capabilities.

Akita was engaged to deliver Office 365 services alongside comprehensive IT support, ensuring staff could access fast, dependable assistance both remotely and via telephone.

A Smooth Transition To Proactive IT Support

Collingham approached Akita following challenges with an underperforming IT support provider. The requirement was clear: consistent service, rapid response times, and a more proactive approach to managing IT.

Leveraging extensive experience supporting organisations across London—including within the education sector—Akita implemented a structured onboarding process. This ensured a seamless transition to a support model focused on preventative maintenance, minimising disruption in a fast-paced academic environment.

Enhancing Infrastructure And Cloud Capabilities

Beyond day-to-day support, Akita worked closely with the college to modernise its IT environment and improve performance across the board. Key improvements included:

• A full Office 365 email migration, enabling greater flexibility and collaboration
• Segmentation of the network into dedicated Student and Staff subnets, enhancing both performance and security
• Migration of the college’s accounts system to Akita’s secure hosted environment

These changes created a more robust, scalable infrastructure aligned to the needs of both staff and students.

Delivering Measurable Performance Gains

The impact of these improvements was immediate. Users experienced a noticeable increase in system speed and responsiveness, while the elimination of system-wide downtime significantly improved reliability.

By addressing both infrastructure and support challenges, Akita enabled Collingham to focus on delivering high-quality education—without IT-related disruption.

Built for the Education Sector

Akita’s approach is specifically designed to meet the demands of educational institutions. Solutions are built to support large user bases, with clearly defined access controls to separate staff and student environments.

Our engineering team brings hands-on experience supporting schools, including specialist education software and systems. All on-site engineers are fully DBS certified, ensuring full compliance with safeguarding requirements.

A Trusted IT Partner for Education

With a combination of sector expertise, proactive support, and scalable cloud solutions, Akita continues to provide Collingham College with a dependable IT foundation for both teaching and administration.

To discuss IT support in London please get in touch: