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Should I outsource IT support?

For smaller companies and startups, the cost of an IT department is generally out of reach. As a result, IT outsourcing is the preferred way of keeping systems working whilst you and your staff concentrate on running the business.

However, IT outsourcing offers significant benefits, even for larger companies. These include:

Reduce costs and budget more effectively

Outsourcing your IT drastically reduces your payroll costs and saves on the associated NI contributions. By going a stage further and embracing cloud computing, you can significantly reduce the money spent up front as capital expenditure by paying smaller increments as part of your operating expenditure. Outsourcing IT allows you to reduce your fixed costs and manage your variable costs far more effectively.

No staffing headaches

By outsourcing, you won’t have to hire dedicated IT staff – saving you money on salaries, training and associated staff benefits. Furthermore, sickness and holiday cover become a thing of the past, as does future recruitment should your IT employee decide to move on.

IT that never sleeps

Many IT providers will offer 24/7 support meaning that you are supported around the clock.

Increase your competitiveness

Companies with their own IT department will be spending a lot of time and resources on keeping their systems up to date, something usually reflected in the costs for their customers. When outsourcing, you can provide customers with a more competitive offer and are in a better position to attract more busines

Improve systems

Outsourcing IT effectively puts your system under the care of specialists leaving you to turn your attention towards your daily operations. With access to professional guidance, your outsourced team will be capable of recommending the most appropriate solutions and implementing these with minimal fuss.


One of the key benefits an IT support provider brings is the flexibility to adjust the services as required. For example, with outsourced support and a cloud computing solution, companies only pay for what they need and the precise number of users they have. There is no need to purchase an expensive server with built-in redundancy for growth which may not occur

Professional Support

With the IT industry evolving so fast, it is increasingly difficult for internal IT teams to remain up to date. By outsourcing to specialists you don’t have to worry about sending staff on endless training. For example, Akita supports several hundred clients using different systems and applications. This exposure, plus the added benefit of a large multi-disciplined team of IT engineers, ensures an excellent and continually-updated knowledge base for clients to benefit from.

Service Level Agreement

By engaging with a professional IT provider, you will have the added peace of mind of guaranteed service levels. This ensures that the service you need is guaranteed by the provider, with response times to fit in with you business requirements.

How much will IT outsourcing cost?

To find out how cost-effective IT outsourcing and cloud computing are, contact Akita Systems on 01732 762675.

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