OUTSOURCED IT SUPPORT SERVICES
Professional outsourced IT support services delivering cost-efficient IT management.
Scalable Outsourced IT Support That Drives Business Performance
Akita’s outsourced IT support services help organisations improve productivity, strengthen cyber security, reduce operational risk and support sustainable growth, without the cost and complexity of building an in-house IT department.
Whether you need fully outsourced IT support, co-managed IT services or specialist expertise to complement your existing team, we provide the skills, capacity and strategic guidance needed to keep your business moving forward.
With more than 30 years’ experience supporting organisations across London, the South East and the UK, we deliver scalable IT services that align technology with business objectives and maximise the value of your IT investment.
The result is secure, reliable and strategically managed IT that enables your organisation to operate more efficiently and grow with confidence:
IT Outsourcing Company London & UK
IT Outsourcing Services Tailored To Your Business Requirements
Every organisation’s requirements are unique. Whether a fully outsourced IT department, specialist sytstems expertise, out-of-hours support, infrastructure management, cyber security services, or additional capacity for an existing IT team, Akita can support your requirements:
Helpdesk / Co-managed support
Our service desk provides responsive day-to-day support for users whilst acting as a seamless extension of your existing IT function.
Whether you need a fully outsourced helpdesk or additional capacity during busy periods, our team helps maintain productivity while reducing pressure on internal resources.
24/7 & Out-Of-Hours
Business doesn't stop at 5pm.
Our extended-hours and 24/7 support services ensure users have access to assistance whenever it's required, helping organisations reduce downtime and support employees across multiple locations and time zones.
Cyber Security Services
Cyber threats continue to evolve rapidly.
Our cyber security specialists help organisations identify vulnerabilities, strengthen security controls and improve resilience through consultancy, assessments, penetration testing, monitoring and managed security services.
Third Line & Infrastructure Support
Gain access to senior technical expertise without the cost of additional full-time employees.
Our infrastructure specialists support servers, cloud platforms, networking, Microsoft environments and business-critical systems while enabling internal teams to focus on strategic priorities.
IT Strategy & Consultancy
Technology should support your business strategy, not dictate it.
Akita provides strategic IT consultancy, roadmap planning and technology leadership that ensures IT investments support operational goals, productivity improvements and future growth.
Microsoft Business Applications
Few outsourced IT providers can combine managed IT services with deep expertise across Microsoft's business platforms. But Akita is different.
Our Microsoft specialists support Dynamics 365, Business Central, Power Platform, Azure and Copilot alongside wider Microsoft 365 services, helping organisations maximise their technology investments.
Why Organisations Outsource IT Support To Akita
Reduce Costs - Without Reducing Capability
Recruiting, retaining and developing a skilled IT team is increasingly expensive.
Outsourcing IT support gives organisations access to a wider range of skills and experience whilst reducing recruitment costs, training requirements, holiday cover challenges and employee overheads.
Many organisations find that outsourced IT support delivers stronger capability than an equivalent in-house function at a significantly lower overall cost.
Improve Service Levels
Access to multiple specialists means issues can be directed to the right expertise immediately.
Rather than relying on one or two internal resources, organisations benefit from dedicated service desk teams, infrastructure specialists, cyber security experts and consultants working together to maintain performance and availability.
Support Fast Growth
As organisations grow, technology requirements become more complex.
Outsourced IT support provides access to additional resources, specialist knowledge and scalable support without requiring significant internal recruitment.
Strengthen Cyber Security
Modern IT support extends far beyond responding to technical issues.
Today's organisations require continuous monitoring, proactive maintenance, security awareness, vulnerability management and incident response capabilities that are often difficult to maintain internally.
Enhance IT Strategy
As an organisation grows, its technology can become a bottleneck to further success
An outsourced IT partner working on your IT strategy can ensure you avoid limitations, as well as overcome the limitations of internal IT knowledge when it comes to growth and investment.
outsourced it services
PROVEN EXPERTISE IN IT OUTSOURCING
Outsourced IT Support That Delivers Measurable Results
Akita combines a highly-skilled team of engineers, consultants and cyber security specialists with a responsive service desk and mature service management processes.
Our award-winning IT support services are designed to improve operational performance whilst aligning technology, security and infrastructure with the wider needs of the organisation.
Supporting organisations ranging from growing SMEs to businesses with more than 1,000 users, we provide the scale, consistency and expertise required to support ambitious organisations.
Our extensive accreditations demonstrate commitment to quality, security and best practice, giving clients confidence that their technology is managed to recognised industry standards.
Intelligent IT Management Driven By Automation
Preventing Issues Before They Impact Your Business
Effective outsourced IT support is not simply about fixing issues after they occur.
Our Network Operations Centre continuously monitors infrastructure, cloud platforms, networks and business-critical systems to identify problems before they affect users and operations.
Service Highlights
- 24/7 monitoring and management
- Guaranteed two-hour contractual SLA
- Typical response times significantly below SLA commitment
- Four-hour onsite support SLA across the South East
- Dedicated account management
- Fully outsourced or co-managed service options
Outsourced IT Services
Outsourcing IT services to Akita enables organisations to strengthen performance, control costs, and reduce operational risk – without the need to grow internal IT teams.
By partnering with us, businesses gain access to specialist expertise, 24/7 support, and proactive management across infrastructure, cyber security, cloud environments and more:
Services
Discover common outsourced IT services that we provide:
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
Managed Cloud Services
Discover our range of hosted services and cloud computing solutions
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Business 3CX VOIP Phone Systems
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Microsoft Dynamics 365 Services
Discover Microsoft's CRM and ERP solutions with the help of our Microsoft experts
outsourced it support London & uk
Case Studies
See how we work with organisations to maximise the impact of their IT budgets:
IT & Technology
IT Infrastructure & Partnership For Global Security Company
Manufacturing
IT Support For Security Manufacturer
Cloud Modernisation & Ongoing Support For National marketing communications company
Service Reviews
Leading outsourced it company
BENEFITS OF AN OUTSOURCED IT APPROACH
See how our outsourced IT services and management have benefited the following organisations:
Reduced IT Overheads
Access a complete IT support function without the cost of expanding internal headcount.
Improved User Support
Responsive, expert support available during business hours, extended hours or 24/7.
Supporting Growth
Flexible services that scale alongside your organisation.
Greater Operational Resilience
Proactive monitoring and strategic management reduce downtime and improve reliability.
No Staffing Challenges
Holiday cover, sickness absence, recruitment difficulties and skills shortages become far less disruptive.
Continuous Improvement
Regular reviews, strategic consultancy and proactive recommendations help ensure technology continues to support business objectives.
Outsourced IT Company London & UK
Why Work With Akita?
Technology should help your organisation grow, operate efficiently and stay secure. And working with Akita, it can.
With more than 30 years of experience, we support organisations across London and the South East. Unlike many outsourced IT providers, Akita offers access to a full team of UK-based specialists, covering service desk support, infrastructure, cyber security, cloud services, Microsoft technologies and IT strategy.
Whether you require a fully outsourced IT department or a co-managed approach alongside an internal team, our services are tailored to your requirements and business objectives. Our local presence enables us to provide both remote and onsite support from offices across the South East, including:
- Kent (HQ): Unit 15 Nepicar Park, London Road, Wrotham, Kent, TN15 7AF
- Central London: Tower 42, 25 Old Broad St, London EC2N 1HN
- North London: Croxley Business Park Building 2, Watford WD18 8YA
- Surrey: Dorset House, Regent Park, Kingston Road, Leatherhead, KT22 7PL
- Essex: The Workspace Basildon, 7 High Pavement, Basildon, SS14 1EA
- Reading (Datacentre): Unit 2, Smallread Road, Reading, Berkshire, RG2 0QS
Combined with 24/7 support capabilities, dedicated account management and a proven track record supporting organisations from SMEs to enterprises, Akita provides the expertise, responsiveness and strategic partnership businesses need to grow with confidence.
Outsourced IT Management
eBook: Guide To IT Outsourcing
Discover the cost and operational benefits of working with an outsourced IT partner:
Download:Outsourced IT Support FAQs
When Should You Outsource IT Services?
Organisations should consider outsourcing IT services to a specialist like Akita when their business requires advanced expertise that in-house teams lack. Organisations should also outsource IT services when trying to reduce operational costs while maintaining service quality. Additionally, Akita's scalable outsourced IT services are beneficial during periods of rapid growth or when an organisation needs to adapt to fluctuating demands efficiently.
What Makes Your Outsourced IT Support Different?
Our outsourced IT support is unique in that we tailor our service exactly to your needs. For a fully outsourced IT support service, we can proactively reduce IT issues, increasing your productivity in the process. We’ll also provide a full range of managed IT services and help develop your IT strategy in line with your business goals.
However, we can also work as a co-manged IT support partner to fill in the gaps within your existing IT capacity, whether that’s specialist knowledge or overflow capacity. Whatever you need from your IT outsourcing company, we can provide.
Not sure what to look for in an outsourced partner? Read our blog for more:
Read MoreWhen Time Does Your Outsourced IT Support Service Operate?
Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver outsourced IT support for whenever you need it, 365 days a year.
View MoreWhat Is Your SLA?
As a professional IT outsourcing company, we offer fast and effectve support. We contractually guarantee a response to IT issues within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within four hours. We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.
For co-managed IT support, we can work within your organisation's existing helpdesk systems and to your organisation's SLAs.
What Size Of Organisation And Industries Do You Work With?
Our typical supported customer is between 10 and 200 users, though we also support organisations of more than 1000 users. In terms of industry we are agnostic: we work with organisations spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software. See more in our case studies:
View Case StudiesCan You Support Locations Outside Of London and the South East?
Yes. With our remote support technology and a network of engineers across the UK, we currently support organisations in locations from Exeter to Glasgow. Plus we also deliver support to some of our customers’ international offices as well for a joined-up support service.
outsourced it support companY UK
Ready To Make IT Work Harder For Your Business?
Akita’s outsourced IT support services provide a scalable alternative to maintaining and growing an in-house IT function.
Whether you need a fully outsourced IT department, co-managed IT support, additional cyber security expertise or strategic IT consultancy, we’ll build a service around your organisation’s specific requirements.
Contact our team today to discuss your outsourced IT support requirements:
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