OUTSOURCED IT SUPPORT SERVICES
Professional outsourced IT support services delivering cost-efficient IT management.
Scalable & Cost-effective Outsourced IT Solutions
Transform IT into a performance driver, not overhead. Akita’s outsourced IT support provides organisations access to specialist expertise, proactive management, and enterprise-grade capability, without the cost and complexity of building an in-house team.
With 30 years’ experience across a wide range of sectors, Akita delivers both fully outsourced and co-managed services that improve system reliability, strengthen cyber security, and reduce operational risk. Supporting organisations across London, the South East, and beyond, the approach is designed to scale with growth while maintaining control and cost efficiency.
The result is award-winning, high-performance IT aligned to your business objectives.
Speak with Akita to explore the right model for your organisation:
IT Outsourcing Company London & UK
IT Outsourcing Services
Embrace a fully outsourced IT service for your organisation, or utilise us to fulfil your specific IT requirements and gaps:
Helpdesk / Co-managed support
Use our helpdesk can handle break/fix requirements or deliver co-managed IT support that adds capacity to your in-house team at peak times.
Out-Of-Hours
Supplement your 9 to 5 team with extended hours or overnight support from our 24/7 helpdesk.
Cyber Security
Independent guidance on you security, plus advanced solutions such as penetration testing and PCI scanning.
Third Line & Infrastructure
Save against a full-time resource by outsourcing advanced IT and infrastructure requirements while keeping first-line support in-house.
Strategy & Consultancy
Outside guidance on your IT strategy and setup on a frequency that you require.
Business Systems
Development and management of Microsoft CRM and ERP systems, plus support for SharePoint and Power Platforms.
outsourced it services
PROVEN EXPERTISE IN IT OUTSOURCING
Access a depth of expertise that drives business performance, not just reactive support.
Akita combines a large, highly skilled team of engineers and consultants with a 24/7 service desk to deliver responsive, reliable IT that keeps your business moving.
Services are tailored to maximise value from your IT investment—aligning outsourced IT support, security, and infrastructure with your operational goals.
With one of the South East’s most established service operations, Akita provides the scale, consistency, and technical capability midmarket organisations need to grow with confidence.
Our wide-reaching accreditations reinforce our commitment to quality, security, and best practice – ensuring a dependable, professional IT partner.
Contact UsAccreditations
Service Reviews
Outsourced IT Services
Outsourcing IT services to Akita enables organisations to strengthen performance, control costs, and reduce operational risk – without the need to grow internal IT teams.
By partnering with us, businesses gain access to specialist expertise, 24/7 support, and proactive management across infrastructure, cyber security, cloud environments and more:
Services
Discover common outsourced IT services that we provide:
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
Managed Cloud Services
Discover our range of hosted services and cloud computing solutions
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Microsoft Dynamics 365 Services
Discover Microsoft's CRM and ERP solutions with the help of our Microsoft experts
outsourced it support London & uk
Case Studies
See how we work with organisations to maximise the impact of their IT budgets:
IT & Technology
IT Infrastructure & Partnership For Global Security Company
Manufacturing
IT Support For Security Manufacturer
Cloud Modernisation & Ongoing Support For National marketing communications company
Outsourced IT Management
eBook: Guide To IT Outsourcing
Discover the cost and operational benefits of working with an outsourced IT partner:
Download:Leading outsourced it company
OUR OUTSOURCED IT APPROACH
See how our outsourced IT services and management have benefited the following organisations:
Reduced overheads
Outsourcing IT support can reduce the overall cost of IT wage bill for your organisation by as much as 40% against one or more in-house resources.
Improved Support
Our support isn’t limited to the 9 to 5. With 24/7 IT support from multiple locations across the South East, we easily outperform in-house IT. And as there’s no limit to our working hours, we can support your global satellite offices too.
Supporting Growth
Your growth shouldn't be hostage to a lack of IT capacity. Some of our customers have more than 1000 users, so we have the scale for your requirements. And we have in-house knowledge of technologies and business applications that can drive your growth.
Better Service
We provide our customers with a guaranteed response time of two hours (though typically we address issues in less than 25 minutes). We also prioritise response based on issue severity, so you're not kept waiting with a serious problem.
No Staffing Headaches
With outsourced and co-managed IT support, sickness and holiday cover become a thing of the past. Akita’s support is available 24/7/365. We have the scale of operations that an expert will always be available for you. And we can beat any recruitment headaches holding back your growth.
Improved systems
Outsourcing your IT puts your systems in the care of a team of IT specialists who can reduce your IT downtime. Between them, they can recommend the very best and most cost-effective business IT solutions and implement them with minimal fuss.
outsourced it services
TRANSITIONING TO OUTSOURCED IT MANAGEMENT & Consultancy
Akita’s transition process ensures that the switch to an IT outsourcing company is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educating your staff on how to use Akita’s IT service desk.
We’ll also assign you a dedicated account manager. They’ll meet with you regularly to discuss quality of service, report on your systems, and help you to plan for the future development of your IT setup in line with your organisation’s business goals.
Outsourced IT Support FAQs
When Should You Outsource IT Services?
Organisations should consider outsourcing IT services to a specialist like Akita when their business requires advanced expertise that in-house teams lack. Organisations should also outsource IT services when trying to reduce operational costs while maintaining service quality. Additionally, Akita's scalable outsourced IT services are beneficial during periods of rapid growth or when an organisation needs to adapt to fluctuating demands efficiently.
What Makes Your Outsourced IT Support Different?
Our outsourced IT support is unique in that we tailor our service exactly to your needs. For a fully outsourced IT support service, we can proactively reduce IT issues, increasing your productivity in the process. We’ll also provide a full range of managed IT services and help develop your IT strategy in line with your business goals.
However, we can also work as a co-manged IT support partner to fill in the gaps within your existing IT capacity, whether that’s specialist knowledge or overflow capacity. Whatever you need from your IT outsourcing company, we can provide.
Not sure what to look for in an outsourced partner? Read our blog for more:
Read MoreWhen Time Does Your Outsourced IT Support Service Operate?
Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver outsourced IT support for whenever you need it, 365 days a year.
View MoreWhat Is Your SLA?
As a professional IT outsourcing company, we offer fast and effectve support. We contractually guarantee a response to IT issues within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within four hours. We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.
For co-managed IT support, we can work within your organisation's existing helpdesk systems and to your organisation's SLAs.
What Size Of Organisation And Industries Do You Work With?
Our typical supported customer is between 10 and 200 users, though we also support organisations of more than 1000 users. In terms of industry we are agnostic: we work with organisations spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software. See more in our case studies:
View Case StudiesCan You Support Locations Outside Of London and the South East?
Yes. With our remote support technology and a network of engineers across the UK, we currently support organisations in locations from Exeter to Glasgow. Plus we also deliver support to some of our customers’ international offices as well for a joined-up support service.
Outsourced IT Company London & UK
Working With Akita
Akita’s outsourced IT support services provide organisations with a scalable alternative to in-house IT, combining 24/7 helpdesk support, proactive monitoring, cyber security, and strategic consultancy.
It enables businesses to access a full team of specialists at lower cost, reducing overheads while improving system performance and uptime.
The service is flexible—fully outsourced or co-managed—allowing organisations to fill capability gaps, support growth, and align IT with business goals.
With dedicated account management and ongoing optimisation, it addresses common midmarket challenges such as limited internal expertise, operational inefficiency, and the need for reliable, always-on IT support.
To discuss outsourced IT support services, please get in touch:
outsourced it support companY UK
Contact Us
To receive a quote for outsourced IT support services, please get in touch.
Latest News
