IT Support Watford
Akita is a premier provider of managed IT services, delivering IT solutions across Greater London and the South East region. With a local base, we deliver IT support Watford organisations can rely on.
Our unwavering support for organisations’ IT helps us to drive their growth, delivering operational efficiency and agility through a comprehensive set of IT services.
With more than 25 years of industry experience and a long track record of serving medium and large organisations, Akita can be your strategic long-term IT partner that helps deliver you a competitive edge.
To receive a business IT support quote, reach out to us today:
Business IT Support
Akita offers an unparalleled IT support service, designed to cater to organisations of all sizes and industries.
Our dedicated team of IT specialists and consultants operates our 24/7 IT helpdesk, operating with enterprise-level software for increased speed of issue resolution.
Our 24/7 helpdesk ensures that we are readily available to support your organisation and its satellite locations, regardless of your operational hours.
Our expert team possess extensive expertise in a wide array of systems and solutions, staying ahead of the latest technological advancements.
Benefits of our customer-centric IT support service include:
- Guaranteed SLA response within two hours, with an average response time of around 20 minutes this year.
- Prioritisation of issues that have the greatest impact on your business operations, minimizing downtime and ensuring continuity.
- Enterprise-level support technology for faster, joined-up issue resolution.
- Remote IT technology means less than 1% of issues require us on-site visit. Ideal for hybrid work and remote user IT support.
- Access to our helpdesk for prompt resolution of general IT queries and “how-to” guidance.
- Onsite support also available as needed thanks to our Watford presence.
View some of our key performance stats below:
2 hours
guaranteed SLA
50+
Inhouse IT Engineers and consultants
94 %
CSAT rating
PROACTIVE IT SUPPORT
Complementing our helpdesk support, our proactive IT support service provides proactive measures to anticipate and prevent IT-related downtime.
We focus on identifying and eliminating the typical root causes of IT issues before they can disrupt your business operations. Our comprehensive approach ensures that security patching and updates are all complete and that systems run optimally at all times.
Our proactive service aims to be your invisible yet invaluable partner. From scheduling updates during non-working hours to meticulous analysis of your IT support requests to uncover trends, this wrap-around care ensures complete care for your IT setup.
Additionally, our IT consultancy services enable you to align your IT infrastructure with your business growth strategies, ensuring you stay at the forefront of the competition.
IT Support Watford
Accreditations
Case Studies
Find out how we support customers across London and the South East:
Facilities Management
Thames Cleaning & Support Services
SMP
Industrial Fabrication
Cyber Essentials Plus For Industrial Manufacturer
IT Services In Watford
As a leading managed IT service provider, Akita offers a variety of services to cover virtually all business requirements.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Cloud Services
Discover our range of hosted services and cloud computing solutions
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
IT Procurement Services
One-off and rolling IT procurement services for hardware and software.
200+ Five Star Reviews
SWITCHING IT COMPANY
Moving Your IT Support To Akita
Whatever your current IT support situation, we have honed the process of switching IT support into an art form. Our seamless transition approach minimises any potential disruption or stress.
We take the lead in seamlessly acquiring administration rights, migrating licenses, and familiarizing ourselves with your unique processes. Furthermore, our dedicated consultancy team invests time in evaluating your existing systems, and providing immediate and long-term improvement suggestions. We collaborate closely with your organisation to ensure these enhancements align with your overarching goals.
Migrating to Akita can be effortless. Discover more in our video:
Croxley Business Park
Our Watford Location
As a leading IT company, we pride ourselves on offering strategic IT and technology solutions to organisations throughout London and the wider UK.
With locations across the South East, we are ideally situated to serve a diverse range of industries, from finance and healthcare to retail and manufacturing. And our Watford base makes the ideal IT support partner for organisations in North London, Hertfordshire, Buckinghamshire and Berkshire, as well as extending into locations such as Luton, Stevenage, Aylesbury and Milton Keynes.
Our dedicated team of skilled professionals combines expertise with a client-centric approach, ensuring that we understand your unique requirements and deliver tailored solutions to meet your IT needs. Whether it’s implementing robust network infrastructure, providing efficient data management solutions, or offering proactive IT support, we’re committed to delivering strategic IT services that ca help your organisation to thrive.
ABOUT AKITA
OUR EXPERTISE
With our more than 25-year industry experience, Akita has cultivated an extensive customer base comprising over 300 organisations across various sectors. We bring unmatched expertise in supporting diverse systems, setups, and software solutions.
As a Microsoft Gold Partner, we possess deep expertise and proficiency to address all your IT requirements. Moreover, our team boasts certified Mac technicians and comprises 50 specialised engineers who excel in their respective domains, ensuring that we have the precise skill sets needed to tackle any challenge.
Our team of over 50 highly skilled IT engineers and consultants ensures that we possess the necessary resources to effectively handle any challenge that may arise. Moreover, we hold all the credentials you would expect from a professional IT company, including Mac Technician Accreditation, ISO 27001 and 9001 certifications, and Cyber Essentials assessors.
