IT Support London
Based in the Square Mile and Docklands, Akita is a leading provider of London IT support and managed services.
We deliver IT support London organisations rely on, along with IT managed services and IT consultancy that transforms how they work.
With over 20 years of experience supporting London businesses, our customers now cover practically industry and every size. We’re the trusted IT partner of organisations ranging from tech start-ups to the FTSE 250.
Our experience of working with all major IT systems, technologies and software means we can be your all-in-one IT partner. We carry a wide range of accreditations, including Microsoft Gold Partner status and Apple certifications.
To discuss professional IT support and services for your organisation, please get in touch:
London IT Support
Akita provides professional IT support in London designed to simplify business IT.
Our remote IT support London customers have unlimited access to our IT helpdesk. Issues can be logged via telephone, email or through our website, and will be solved by our IT engineers and consultants using our remote access technology.
We provide a guaranteed response time for all IT issues, with support prioritised based on the severity of the problem and the impact on business continuity and operations.
For the less than one percent of IT emergencies that can’t be fixed remotely, our engineers can be at most London locations within an hour.
For organisations with global operations or non-standard working hours, we can also provide 24/7 IT support. Delivered by our own staff (not outsourced), IT issues will be fixed by engineers familiar with your setup. This means your business will get the same great IT support at 2 am as you would at 2 pm.
We also ensure customers receive Proactive General Maintenance. This is time dedicated to reducing IT downtime through patching, security improvements and process tasks. That way, Akita’s support can actively make your business more productive.
And as part of our proactive support, each Akita customer is assigned a Technical Account Manager. Always a senior IT engineer (not a salesperson), they will oversee the development of your IT systems and processes, acting as your personal consultant to ensure you get the best from your setup.
Managed IT Services London
Alongside with IT support, Akita plans, implements and supports over 40 managed IT services.
These services cover all organisational requirements including the following areas:
- IT network & security services
- Cloud computing & hosting solutions
- Microsoft solutions (including Office 365, SharePoint and Dynamics ERP & CRM systems)
- IT outsourcing
- Business communication & VoIP solutions
- IT Consultancy
To discuss managed IT services, please get in touch.
Where we work
Akita’s London IT support is delivered from our Central London and Docklands offices. These offices are additionally supported by our Kent headquarters and Surrey presence. We also operate our own data centre setups based out of Maidstone and Reading
Our London IT customer base extends throughout the City of London, Westminster, Tower Hamlets, Hammersmith, Kensington & Chelsea, Camden, Wembley, Newham, Greenwich, Bexley, Bromley, Lewisham, Southwark, Lambeth, Croydon, Sutton, Merton, Wandsworth, Richmond and Kingston.
So wherever your organisation is based, there’s a good chance we’re already providing London IT support near you.
Why work with Akita?
- Responsive 24/7 London IT support, delivered by an expert team of IT engineers and consultants
- Our proactive support model reduces IT-related downtime, increasing work efficiency and saving organisations money
- 30%+ more cost-effective than in-house resources, and more efficient at tackling IT issues
- Wide expertise and depth of knowledge
- An offering of over 40+ managed IT services designed to serve businesses of all sizes
- Excellent service with over 200 five star reviews from our customers.
We’d welcome the chance to quote for your IT support and service requirements. Feel free to contact us for a comparison cost.
To discuss IT support London companies can trust, call 020 7100 7232 or get in touch.