IT Support London & South East
Turn technology into an advantage for your organisation with Akita’s IT support.
As the UK’s leading MSP IT service desk for mid-sized companies, Akita works to achieve faster resolution times and improved productivity, all while delivering the highest possible end-user satisfaction.
Our service combines strategic guidance with expert IT delivery to strengthen cyber resilience, improve IT performance, and support your growth.
More than simply a reactive helpdesk service, our IT support services proactively reduce business downtime, increasing organisations’ productivity.
Talk to Akita about a better IT support service:
Managed IT Support In London & The South East
From fully outsourced IT support to co-managed IT solutions, we meet the IT needs of organisations from a wide range of industries. Discover more about our IT support approach:
HELPDESK SUPPORT THAT KEEPS YOUR ORGANISATION GOING
IT issues disrupt productivity and cost your business time. That’s why our 24/7 IT helpdesk delivers fast, expert support for medium and large organisations.
We provide break/fix assistance, troubleshooting, and ‘how-to’ guidance across IT infrastructure, cyber security, cloud services, and business applications—ensuring seamless operations.
With a two-hour SLA response time (average 20 minutes) and 99% of issues resolved remotely, we minimise disruption and keep your teams productive.
Need on-site support? Our engineers cover London and the South East with a 4 hour-SLA.
PROACTIVE IT SUPPORT THAT PREVENTS DOWNTIME
Alongside helpdesk support, we provide proactive IT support in London and the wider UK designed to reduce IT-related business downtime.
Through our NOC services, we deliver 24/7 remote systems monitoring to ensure the health of our customers’ IT infrastructure and systems. Detecting and preventing issues before they occur, we save organisations time and money.
Our monitoring also alerts customers when their IT hardware is nearing the end of its life, allowing time for informed decisions on replacements or the implementation of new IT strategies.
Our solutions also assist with automatic patch management, rolling out updates to ensure you’re always fully protected.
50 +
In-house Engineers & Consultants
2 Hour
Guaranteed SLA Response Time
98 %
NPS Satisfaction Score (2025)
Accreditations That Give You Confidence
Choosing an IT support provider means trusting them with critical business systems. Our industry accreditations, certifications and partnerships demonstrate our commitment to delivering secure, high-quality IT services, investing in technical expertise and meeting recognised industry standards.
Managed IT Support London & South East
BENEFITS OF OUR IT SUPPORT SERVICES
24/7 IT Helpdesk
Access to a responsive helpdesk - with experienced IT engineers and specialists - around the clock whenever your organisation needs it.
Proactive Support
Network monitoring and proactive security patching that prevents IT problems, rather than just fixing them.
Expertise
Microsoft partner, certified Mac technicians, Cyber Essentials assessors, plus ISO 9001 and 27001 accredited.
Scalable Support
A large team and wide breadth of experience mean our IT support services can grow with your success
Excellent Customer Service
Dedicated to keeping our customers happy, with a median customer relationship of 5 years.
Cost-effective
Our services are up to 40% cheaper than in-house IT resources and much more efficient.
What Our Customers Say
Video: How Our IT Support Works In Practice
Hear more about our IT support services and how they help meet the business challenges of a major housebuilder:
Managed IT Services To Meet Every Organisational Requirement
Alongside our IT support, Akita provides a comprehensive range of professional IT services in London & South East. We offer over 40 managed IT services designed to cater for the needs of medium and large-sized businesses. Each is delivered by a team of dedicated in-house experts who specialise in each field. Whether you need help with network security, cloud computing or business applications development, our team of IT experts is here to help you achieve your goals:
Microsoft 365 Services
Discover our Microsoft 365 services for the industry standard in business applications.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Managed Cloud Services
Discover our range of hosted services and cloud computing solutions
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked.
Microsoft Dynamics 365 Services
Discover Microsoft's CRM and ERP solutions with the help of our Microsoft experts
Advanced Cyber Security Services
As a leading IT provider, Akita has the in-house expertise and advanced IT security solutions to support organisations of all sizes and risk profiles with their cyber security.
We know the importance of ensuring our customers’ IT systems and policies are secure. Alongside our cyber security consultants, we even have in-house accredited assessors for Cyber Essentials and CREST-accredited penetration testers on hand to provide support and guidance.
Discover more about the cyber security services we offer alongside our IT support in London and the South East:
Security Accreditations
Stress-Free Transition To Our IT Support Services
Changing IT support providers or transitioning from an in-house IT team can appear complex. But with the right approach, it can be a stress-free and low-risk process.
Akita has developed a structured onboarding methodology that ensures a smooth transition to our managed IT support services while maintaining business continuity and minimising disruption.
Using industry-leading documentation and service management platforms, we securely capture and manage your IT environment, configurations and operational processes. Where compatible systems are already in place, key technical information can often be transferred quickly, accelerating onboarding and enabling our team to provide effective support from Day One:
Discover our IT Onboarding Process below:
1. Discovery & Knowledge Transfer
Our consultants work closely with your team to understand your existing IT environment, including infrastructure, cloud services, networks, security, devices, business applications and current support arrangements. This allows us to identify any immediate risks, knowledge gaps or areas for improvement before support begins.
2. Transition Planning
Using the information gathered, we develop a structured onboarding plan covering the transition timeline, responsibilities and key milestones. We coordinate with your existing IT provider or in-house team (as required) to ensure a seamless handover with minimal disruption to your users and business operations.
3. Environment Review & Service Readiness
Our consultants complete a comprehensive review of your IT estate: validating systems, security controls, monitoring, backups, documentation and user access. We deploy our management and monitoring tools, address any priority issues and ensure that your environment is fully prepared for ongoing support.
4. Support Go Live & Roadmapping
Once onboarding is complete, your organisation gains full access to Akita's IT support services. Your users can contact our service desk directly, with proactive monitoring, defined service levels and experienced engineers providing responsive remote and onsite support.
Your account manager will also engage relevant stakeholders to create your IT roadmap, detailing short, medium and long-term goals for your IT aligned to your organisation's goals.
5. Continuous Improvement & IT Strategy
Our relationship extends beyond day-to-day support. Through regular service reviews, strategic planning and technology recommendations, we help improve resilience, strengthen cyber security, modernise infrastructure and ensure your IT continues to support your organisation's growth.
How Our IT Support Adds Value After You Switch
Much more than a reactive helpdesk, our IT service is aligned to business strategy. Once you’re working with us, here’s how our approach helps increase efficiency, resilience, and growth within your organisation:
Account Management
Every Akita customer has a dedicated account manager focused on ensuring technology continues to support their organisation’s goals. By developing a detailed understanding of your IT environment, operations and priorities, they help shape a practical IT strategy that improves performance, reduces risk and supports future growth. Through regular service reviews and engagement, your account manager also identifies opportunities to strengthen IT support, address emerging requirements and ensure you continue to get maximum value from your technology investment. Watch our video to find out more:
IT Strategy & Tech Roadmapping
Alongside day-to-day IT support, Akita provides strategic IT consultancy and technology roadmapping to ensure your technology evolves with your organisation. By understanding your business goals, challenges and future plans, we develop a clear IT strategy that prioritises the right investments and improvements. From strengthening cyber security and modernising infrastructure to enabling digital transformation, our roadmaps help reduce risk, improve performance and ensure technology actively supports sustainable business growth. View more:
IT Project Team
Our IT project services help organisations turn technology plans into measurable business improvements. From infrastructure upgrades and hardware installations to cloud migrations and CRM deployments, we deliver projects that improve performance, strengthen capabilities and support wider business goals. Our dedicated project team manages every stage of delivery, bridging the gap between initial consultancy, technical implementation and post-project support. Where required, we also provide user training and staff development to drive adoption and ensure your organisation gets maximum value from its technology investment.
Case Studies
Manufacturing
IT Support For Security Manufacturer
Accounting & Finance
IT Support & Resilience Services For London-Based Commercial Finance Broker
IT System Support & Modernisation For Large Format Print Company
Download Our Guide
Ebook: Outsourcing IT Guide
There’s many ways that organisations can outsource their IT. Download our free expert guide about outsourced IT support London organisations can benefit from:
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Our Operations
Akita delivers IT support from the heart of the City of London, operating from Tower 42, 25 Old Broad Street, London EC2N 1HN.
From this central location, we support organisations across London while our wider operations extend throughout the South of England.
With established locations in North London, Kent, Essex and Surrey, our teams provide responsive onsite and remote support to organisations of all sizes across a broad range of sectors.
Whether supporting a single office, a multi-site organisation or businesses with distributed workforces, we combine local expertise with the scale and resources to deliver consistently high levels of service.
Our regional presence enables us to build close, long-term relationships with our customers while providing the resilience, technical expertise and strategic guidance expected from an established managed IT services provider.
Beyond resolving day-to-day technology challenges, we help organisations strengthen cyber security, modernise infrastructure, embrace cloud technologies and align IT investment with long-term business goals.
Why Partner With Akita?
Technology should help your organisation move faster, operate more securely, and deliver long-term growth. That’s why Akita’s approach goes beyond resolving IT issues.
When you partner with Akita, you benefit from:
- Proactive IT management that identifies and resolves issues before they disrupt your operations.
- Fast, responsive support from experienced UK-based engineers with expertise across infrastructure, cloud, Microsoft technologies and cyber security.
- Strategic IT planning through account management, regular service reviews and technology roadmaps aligned to your business objectives.
- Comprehensive cyber security services that strengthen resilience, reduce risk and support regulatory compliance.
- Scalable IT services that adapt as your organisation grows, whether you’re expanding locations, adopting cloud services or embracing AI.
For three decades, Akita has helped organisations build secure, resilient and high-performing IT environments that improve productivity, reduce operational risk and provide a strong foundation for future growth.
IT Support Services FAQs
When Is Your IT Support Available?
Our standard support hours are 9am–5pm, Monday to Friday. For organisations requiring greater resilience, we also offer extended hours and 24/7 IT support services, whenever you need it, 365 days a year.
Learn MoreWhat Is Your Response Time?
We contractually guarantee a response to IT issues within two hours, although our average response time is typically under 20 minutes. For the rare times it's needed, we guarantee onsite support within 4 hours.
We also prioritise support on issue severity. So if your issue is business critical, you’ll be prioritised.
What Size Of Organisation And Industries Do You Work With?
Our typical supported customer is between 20 and 500 users, though we also support organisations with more than 1000 users.
While we are generally industry agnostic, working with organisations across a wide range of sectors. However, our locations and profile has seen us work increasingly with financial services, law firms, insurance, public sector and government, construction, manufacturing, accountancy, health, education and recruitment agencies.
Do You Offer Ad Hoc IT Support?
While we undertake IT projects and specialist consultancy on an ad hoc basis, we don't provide reactive break-fix IT support without an ongoing managed service agreement. This allows us to fully understand your IT environment, provide proactive monitoring and deliver a consistently high level of service.
Where Do You Provide IT Support?
Akita provides managed IT support across London and the South East, including Kent, Surrey, East and West Sussex, Berkshire, Hampshire, Hertfordshire and Essex. We also support users and satellite offices across the UK and internationally through our Remote IT Support service.
IT Support LondonCan You Provide Remote IT Support For Our Locations Outside Of London?
Yes. Alongside our onsite IT support across London and the South East, Akita provides remote IT support for users, satellite offices and international locations. Our engineers resolve more than 99% of IT issues remotely, supporting organisations with offices across the UK, Europe, North America and Asia-Pacific. Learn more about our Remote IT Support services.
About Remote IT SupportWill We Have A Dedicated Account Manager?
Yes. Managed IT support customers benefit from ongoing account management to ensure our service continues to support their business objectives.
Your account manager acts as your primary point of contact for service reviews, strategic advice and future technology planning. Regular review meetings provide an opportunity to discuss service performance, identify opportunities for improvement and ensure your IT continues to support your organisation as it grows.
View MoreContact Us
To discuss your organisation’s requirements for IT support in London or the South East, call 0330 058 8000 or please get in touch via our form:
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