IT Support London
Akita is a leading provider of London IT support and managed services.
From our locations in the City and Dockland, we deliver IT support London organisations rely on, along with managed IT services and consultancy that transform how they work.
With over 20 years of experience supporting London businesses, our customers cover practically industry. We’re the trusted IT partner of organisations ranging from start-ups to the FTSE 250, and currently support organisations with up to 1000 staff.
Our experience of working with all major IT systems, technologies and software means we can be your all-in-one IT partner. We carry a wide range of accreditations, including Microsoft Gold Partner status and Apple certifications.
To discuss professional IT support and managed services for your organisation, please get in touch:
IT Support London
Akita provides professional IT support in London designed to simplify organisations’ IT systems and processes.
Our London IT support customers receive unlimited access to our IT helpdesk. Issues can be logged via telephone, email or through our website, and will be solved by our IT engineers and consultants using our remote access technology.
We provide a guaranteed response time for all IT issues, with support prioritised based on the severity of the problem and the impact on business continuity and operations.
Thanks to our Central London location we can be with London organisations quickly for the rare IT issues that can’t be fixed remotely.
For organisations with global operations or non-standard working hours, we can also provide 24/7 IT support. Support is provided by our own experienced engineers (not outsourced), so your organisation will get the same great IT support at 2 am as you would at 2 pm.
We also ensure customers receive Proactive General Maintenance. This is time dedicated to reducing IT downtime through patching, security improvements and process tasks. That way, Akita’s support can actively make your business more productive.
And as part of our proactive support, we provide each Akita customer with a Technical Account Manager. Always a senior IT engineer (not a salesperson), they will oversee the development of your IT systems and processes, acting as your personal consultant to ensure you get the best from your setup.
Managed IT Services London
Alongside London IT support, Akita also offers over 40 managed IT services.
These include all of the core IT services that you’d expect from a professional IT company including backups, email services, IT security, networking and more.
Our IT experts can also deliver more complex solutions relating to VoIP and unified communications and hosted solutions. We can even arrange connectivity for your premises.
Akita is also a Microsoft Gold partner and develops a wide range of Microsoft services including Office 365, Teams, SharePoint, Power Platform and Dynamics 365.
Meanwhile, our consultancy team can assist you with process or security-related aspects of your IT setup. This can include advice on GDPR and ISO-related points, as well as vulnerability testing.
To discuss managed IT services, please get in touch:
Our London IT Support Helpdesk
Akita’s London IT support is delivered from within the City from our Central London office near to St. Pauls. We also have a presence in Docklands to support organisations based in Canary Wharf and East London.
Our London IT customer base extends throughout the City of London, Westminster, Tower Hamlets, Hammersmith, Kensington & Chelsea, Camden, Wembley, Newham, Greenwich, Bexley, Bromley, Erith, Lewisham, Southwark, Lambeth, Croydon, Sutton, Merton, Wandsworth, Richmond and Kingston. So wherever your organisation is based, there’s a good chance we’re already providing London IT support near you.
We provide IT support across the wider South East from our Kent headquarters and our Surrey office. These locations also allow us to deliver IT support in South-East London and South West London with ease.
We also operate cloud and hosted services from our own infrastructure in data centres located in Maidstone and Reading. Our data centres are highly secure and lead the way in terms of sustainability and environmental impact.
Why work with Akita?
- Responsive 24/7 London IT support, delivered by an expert team of IT engineers and consultants
- Our proactive support model reduces IT-related downtime, increasing work efficiency and saving organisations money
- Up to 30% more cost-effective than in-house resources, and more efficient at tackling IT issues
- Wide expertise and depth of knowledge
- An offering of over 40+ managed IT services designed to serve businesses of all sizes
- Excellent service, with over 200 five star reviews and a customer retention rate of 94% for 2019.
We’d welcome the chance to quote for your IT support and service requirements. Feel free to contact us for a comparison cost.
To discuss IT support London organisations can trust, call 020 7100 7232 or get in touch: