IT SUPPORT LONDON
Akita provides managed IT support and IT services London organisations can depend upon.
We’re the managed IT services partner (MSP) for organisations across Greater London. Our customers range in size from 10 to 1000 users and span practically every industry.
For over 20 years, we’ve delivered responsive IT support in London. Our large team of engineers and consultants deliver 24/7 support for our customers, with experience in all major IT systems, technologies and software.
IT SUPPORT IN LONDON
Akita delivers professional IT support to meet all of an organisation’s requirements and challenges.
Our London IT support customers receive unlimited access to our 24/7 responsive IT service desk. We guarantee a response to IT issues in less than 2 hours, though our average response is typically less than 40 minutes. And we prioritise IT issues based on their severity, so you won’t be kept waiting on a business-critical request.
As a leading IT company, we focus on providing excellent customer service. And we carry the right expertise too, with Microsoft Gold Partner status and Mac Technician certifications to name just two of our accreditations.
We fix over 99% of IT issues remotely. This makes us the ideal partner for organisations that need IT support for remote working.
200+ five star reviews
PROACTIVE IT SUPPORT
As well as our responsive IT support from our service desk, we provide our customers with proactive IT support.
Designed to reduce IT-related downtime, proactive IT support is tailored to your needs. From patching infrastructure to making security improvements, simplifying IT processes to 24/7 systems monitoring, we’ll support your users and improve your systems to get your IT working better.
We’ll even produce reports for you on the short and long-term improvements that you can undertake to achieve maximum value from your IT setup.
In this way, Akita’s proactive IT support saves London organisations time by eliminating the IT obstacles slowing them down – allowing them to be more productive.
MANAGED IT SERVICES LONDON
Alongside London IT support, Akita also offers over 40 managed IT services.
These include all of the core IT services that you’d expect from a professional IT company: infrastructure and networking, cloud backup solutions, email services, IT security and more. We can even arrange connectivity for your premises.
Our IT experts also deliver complex unified communications products and hosted solutions from our data centres.
We also support and develop a wide range of Microsoft 365 services, including Teams, Azure, SharePoint and Dynamics 365.
Meanwhile, our consultancy team can advise on all process and security-related aspects of your IT setup. This includes Cyber Essentials, GDPR and ISO-related guidance.
Our Services
Outsourced IT Support
IT outsourcing with a professional and cost-effective outsourced IT support company.
Cloud Computing Solutions
Discover our range of hosted cloud services and cloud computing solutions
IT Network Services
Tailored local, wide area and wireless IT network services and solutions
VOIP Phones & Telephony
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
IT Consultancy
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Hardware & Software Procurement
Source new equipment and programmes with our IT hardware and software procurement team.
71-73 Carter Lane, London, EC4V 5EQ
Central London Office
Our central London office is just five minutes walk from City Thameslink and London Blackfriars. This means we can access any part of the capital quickly if your IT support issue cannot be resolved remotely.
Find UsCase Studies
Discover more about the IT support we provide to these London organisations:
Facilities Management
Thames Cleaning & Support Services
Accounting & Finance
FW Berringer
London IT Support
TECHNICAL ACCOUNT MANAGEMENT
In addition to our proactive support approach, all of Akita’s supported customers are provided with a Technical Account Manager. This is a senior IT engineer who will work to become an expert in the way your organisation works. Through this understanding, they’ll help assist with the development of your IT systems, processes and strategy over the course of the relationship.
Our Technical Account Managers also engage with our customers on a regular basis to review our IT support performance. Using helpdesk data summarised in our Executive Summary Reports, they work with our customers to continually improve the service we deliver and indicate where user training or IT system changes may help reduce IT-related business downtime.
London IT Support
OUR EXPERTISE
Akita has a 25-year history of providing effective IT solutions. We’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.
With more than 40 IT engineers and consultants, we’ve got the in-house experience to cover offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 and 9001 and Cyber Essentials.
Above all, we know the value of providing great service. And to prove it, why not read some of the more than 200 five star reviews from our customers.
EASY TO SWITCH
Akita makes it easy for London organisations to switch their IT support provider.
Our transition of service process is based on experience working with hundreds of organisations. It’s specifically designed to be hassle-free and take up as little of your time as possible.
We’ll take on the task of liaising with your existing London IT support provider, plus any other relevant third party services (connectivity, printers, phones etc.). Then we’ll perform a full audit of your IT setup, including a thorough check of your IT security. We’ll also install software allowing us to monitor the health of your systems 24/7.
Once complete, we’ll work with your stakeholders to align our findings with your business aims. From there, we’ll deliver an IT roadmap that covers short and long-term goals. One of our Technical Account Managers will then assist you to implement any changes you chose and get the best from our support overall. It couldn’t be simpler.
WHY CHOOSE AKITA?
Akita is a leading IT support and managed service provider, working with organisations across London and the wider South East.
Our responsive IT support and expert service ensure organisations get a quick resolution to their issues. And our scalable IT services support organisations at every stage of their growth.
Access to our IT support service is also typically 30% cheaper than in-house IT support. For this, organisations receive a faster response, better service and access to a wider depth of expertise. Organisations also don’t need to worry about holiday cover or sickness. Our large team means that we’ll always be there when you need us.
We even have dedicated staff and processes to welcome organisations looking to move to our support. So, you can be sure switching to Akita will be as simple and pain-free.
With offices in Central London, Kent and Surrey, our London IT customer base extend throughout the City, Westminster, Tower Hamlets, Hammersmith, Kensington & Chelsea, Camden, Wembley, Newham, Greenwich, Bexley, Bromley, Erith, Lewisham, Southwark, Lambeth, Croydon, Sutton, Merton, Wandsworth, Richmond and Kingston.
So wherever your organisation is based, there’s a good chance we’re already providing London IT support near you.
Get in touch
To discuss IT support London organisations can rely on, please get in touch.