IT Support & Resilience Services For London-Based Commercial Finance Broker

ASC Finance is growing commercial finance broker, headquartered in London and operating across the UK

Following the acquisition, the new ownership wanted a reliable London‑based IT support partner who could stabilise the company’s technology environment and provide a more strategic long‑term service.

A dependable IT partner for a smooth transition

With 25 staff relying on consistent IT availability, the company needed a provider capable of delivering responsive day‑to‑day support while also strengthening its resilience.

In addition, the company depended heavily on its CRM platform for managing client relationships and pipeline visibility, prompting a requirement for dedicated monthly CRM support as part of the service model.

As part of onboarding, Akita introduced structured support processes, clear escalation paths and proactive monitoring—ensuring the business experienced minimal disruption while systems, credentials and access controls were aligned with new ownership requirements.

Strengthening business resilience

Since establishing core IT support, we’ve helped the organisation with its wider resilience posture.

This includes the implementation of an Microsoft  backup solution, ensuring that all data across user devices and on‑premise systems is securely protected and recoverable.

This, alongside wider cyber security strategy points, has safeguarded the company against disruption and reduced risk exposure during a period of organisational change.

Supporting A Modern Workplace

As part of general IT maturity improvements, Akita also assisted the business with Windows 11 licensing and device readiness, ensuring compliance, security, and a consistent operating environment across the workforce.

This helped the organisation standardise its devices, improve endpoint security, and prepare for future platform developments—creating a more modern and manageable technology estate.

Results

With Akita’s support, the commercial finance broker has achieved a more stable, resilient and professionally managed IT environment across its London operations. The business now benefits from:

• Reliable, responsive IT support for all 25 staff
• A robust backup and recovery solution
• Up‑to‑date and compliant Windows 11 licensing
• A trusted technology partner aligned with the new ownership’s expectations

What began as a post‑acquisition requirement has evolved into a long‑term IT partnership, helping the organisation operate confidently and securely as it continues its growth journey.