How Does Proactive IT Support Work?
When it comes to IT, there will always be issues that crop up that require immediate responsive support (for which our help desk is ready).
But there are many more issues that develop overtime, slowly growing to become major issues. Akita’s proactive IT maintenance identifies and tackles these types of problems, eliminating them before they can impact on your business.
There are also administrative IT tasks – such as patching, updates and disk cleaning – that can be as disruptive as an actual fault or outage. As an example, should an office of 20 people need to perform a 10 minute update to each of their PCs, the combined loss to business productivity would total over three hours. A proactive IT support approach ensures that this type of activity happens out of hours or when convenient for your business.
Our proactive IT support most commonly takes the form of Prescheduled General Maintenance days. To understand what goes into these days, we’ve produced the summary below:
Your IT network is the central nervous system of your IT setup. We therefore spend time on Prescheduled General Maintenance to check the following:
- Health of switches and routers.
- Checks on firewalls to ensure you are fully protected.
- Review internet connection to ensure best possible speed.
- Review the security of your Wi-Fi setup.
Whether a physical server or cloud setup, our engineers review the following items to ensure the health of your setup:
- Check event logs for fault patterns.
- Test that backups are working correctly (including checks that files can be retrieved).
- Review of hardware – checking RAID Arrays and other components are working correctly.
- Inspect available disk space and Exchange databases to ensure for sufficient memory.
- Perform necessary updates and patching.
While network and server checks are important, the items most likely to cause day-to-day staff disruption are PCs and laptops. We therefore perform checks to cover some of the common issues that can slow users down:
- Check of available disk space on PCs.
- Perform or schedule updates (as convenient).
- Check anti-virus protection.
- Clear temporary cache for improved performance.
- Scan for malware.
- Review PC hardware to check for slowing and other signs that components may be failing.
Wider checks and planning
As part of a holistic approach to proactive IT maintenance, Akita will also review where IT solutions might help reduce inefficiencies, create cost-savings or streamline business processes.
We’ll also take the time to address individual user queries. Often staff members may not think that a small issue is worth logging as a support ticket. Over time, these issues can amount to sizable downtime. Prescheduled General Maintenance gives time to fixing those small issues, helping staff save time and work more efficiently.
Lastly, Prescheduled General Maintenance time can be given over to the development of your organisation’s IT roadmap. Time could be spent planning for the future growth in users, or fully assessing the benefits of moving over to a hosted solution for example. Planning ensures that organisations adopt durable and scalable solutions, making their IT systems future-proof.
To find out more about Prescheduled General Maintenance and our proactive IT support approach, please get in touch.