REMOTE IT SUPPORT
Users don’t need to be office-based to enjoy our responsive IT helpdesk support
With remote IT support from Akita, organisations can provide effective IT support for their staff wherever they are located.
We know every organisation works differently. And with the range of remote working technologies available, it can be more effective to have staff work for you who aren’t regularly based at your offices.
Equally, some staff will benefit from time away from the office as part of a better work-life balance. Organisations can ensure that when these staff members are working at home they aren’t hampered by IT issues.
So whether staff split their time between the office and a remote location, or work solely out of office, our remote IT support is there to assist them.
IT SUPPORT FOR REMOTE USERS
Akita’s remote IT support service provides a fast and effective response to IT issues. From break/fix problems to ‘how-to’ questions, staff can raise an unlimited number of tickets with our responsive helpdesk and have them addressed within a guaranteed timeframe.
Over 99% of the issues we deal with are already addressed remotely with our secure remote support technology, so staff location is rarely an issue.
Our customers can submit their support requests via phone, email or our dedicated Customer Portal and we will address their issue within a guaranteed two-hour time frame (though usually much faster).
Managers and relevant senior staff can also keep track of all requests logged and issues resolved via the Customer Portal. And should you wish, one of our Technical Account Managers will periodically help you to review all support requests, identify trends and assist you to make your organisation more efficient.
Get in touch
To discuss remote IT support, please get in touch:
IT SUPPORT FOR SATELLITE LOCATIONS
Our remote IT support also works for an organisation’s satellie locations. So, if your organisation operates with regional or international offices, we can provide effective IT support and services for these locations as well.
As our IT helpdesk operates 24/7, we can support offices outside of the UK as well. Currently, we provide IT support for organisations with satellite offices in France, Germany, Singapore, Australia and the US. Our support for these offices ensures a consistent approach to IT across the entire organisation, ensuring systems and processes are aligned group-wide.
We are even able to source, configure and setup new hardware (including laptops, servers and VoIP phones) for overseas offices, sending them out ready-to-use with the right software installed and ready to go.
From locations in Kent, London and Surrey, we support over 250 organisations across London and the South East, plus their wider satellite offices located throughout the UK and internationally.
For more information on our remote IT support and wider managed IT services please get in touch: