Akita provides Mac support for organisations across London and The South East.
Certified MAC Technicians
Akita is an experienced provider of IT support for all Mac and Apple devices.
Over our 25 year history, we’ve gained experience across a wide range of software and hardware solutions. And we’ve watched Apple’s solutions rise in prominence within organisations.
With around 20% of our customers now utilising some form of Apple hardware, all our engineers have knowledge of Apple technologies. But to ensure that we have the depth of in-house expertise needed to support our customers, we also have Certified Mac Technicians working on our helpdesk as well.
Aktia’s 24/7 helpdesk provides responsive support to Mac users. Our IT engineers all have experience of support for Apple environments so have no problems in answering ‘how-to’ questions or performing break/fix requirements.
Should more complex issues arise that require escalation, our in-house Apple Certified Mac Technicians ensure that issues are rectified quickly.
Alongside our responsive helpdesk support, our proactive support approach takes a holistic view of our customers’ IT.
From reviewing systems performance to scheduling security updates for outside of working hours, we take the steps needed to prevent IT disruption. And by adopting this proactive approach, we’re able to actively reduce IT-related downtime for our Mac support customers.
To discuss Mac support requirements, please get in touch:
MIXED ENVIRONMENT IT SUPPORT
Many of our customers utilise a mix of Apple and other hardware and software solutions. So we’re experienced in crafting IT setups to work effectively across multiple platforms.
For organisations with mixed IT environments, we ensure that we deliver a consistent experience and support level for all users. This means no ‘special cases’ where functionality is limited or access is restricted for those using certain setups. This ensures organisations can take full advantage of the benefits that a mixed IT setup can bring.
Akita is a leading provider of proactive IT support, managed IT services and intelligent solutions.
We’re customer-focused, paying careful attention to the service we provide. That’s why we’ve received over 200 five star reviews for our IT service.