catalina update

      macOS Catalina Update Causing Application Issues

      Catalina, the latest macOS update, is causing a host of problems for users.

      Alongside reports of update installs getting stuck, a range of leading software providers are now warning that the update can potentially disable their software. And as Apple Mac technicians, we’re one of them

      What’s the issue?

      The problem relates to ‘bits’ –the amount of binary code that computer hardware and software can process in one go.

      Catalina is designed to run newer 64-bit (also known as x64 or x86-64) applications. However, many older pieces of software run at 32-bit (also known as x86 or x86-32). This includes older versions of Microsoft Office and Adobe Creative Suite.

      In fairness to Apple, they point out that they’ve been trying to migrate users from 32-bit apps to 64-bits apps for over 10 years. But, much like Windows 7 is proving, old habits die hard and there are still plenty of pieces of legacy software out there.

      Apple has published a guide for identifying and attempting to open 32-bit apps. However, there is no solution should the 32-bit app you’re trying to use not work after the Catalina update.

      In some cases, users may discover that a 32-bit app works partially but key features are now disabled or non-functioning.

      Not for everyone

      Apple argues that users should contact software providers to discuss their 64-bit app options. But in a number of cases software models have completely changed since the original 32-bit version was released. Users of older versions of Photoshop, for example, would have paid a one-off cost for their 32-bit version. Moving to a 64-bit version would potentially require them to move instead to Adobe’s rolling licensing model instead – not a desirable option if the user is otherwise happy with the app version they’re using (and have already paid for).

      Our Mac experts advise that users should therefore think very carefully before undertaking the macOS Catalina update.

      For ongoing IT support of with your organisation’s Mac or mixed environment setup, get in touch.

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