Mac Support London
Akita provides IT support to Apple-centric organisations across the capital.
We deliver Mac support London companies rely on, with guaranteed response times for any IT support issues raised.
About our Mac support
Throughout our more than 20 years’ experience, Akita has gained expertise in supporting a wide range of systems and applications. During this time, we have seen Apple hardware rise in prominence as a solution of choice, notably for the professional and creative industries. With organisations in these industries accounting for around 20% of our supported customers, we have become experts in Mac support.
Of course, it is not only organisations in these industries that use Apple products. As such, we provide Mac support solutions to London organisations across practically every industry.
Akita’s IT support encompasses reactive and proactive elements. Our IT helpdesk of trained engineers and consultants is available for any issues that arise, with 24/7 IT support available if needed. We use remote access technology to resolve issues on our London customers Macs and macOS servers.
For the less than 1% of issues that can’t be fixed remotely, our engineers based at our Central London office can be onsite within a guaranteed time to resolve issues.
Meanwhile, our Proactive General Maintenance days are time dedicated to preventative IT support. The tasks we undertake, such as patching and system health checks, are proven to reduce IT-related downtime and therefore reduce business interruption.
Proactive General Maintenance time can also be dedicated to infrastructure expansion planning, business IT strategy or staff training. It’s your time to use as you need.
Mixed Environment Support
More often than not, organisations use a mix of Mac OS and other hardware solutions (Windows, Chrome OS, Linux etc.) so Akita is experienced in providing support for organisations with various mixes of Macs and other platforms.
With these mixed networks, our aim is always to ensure consistent experience and support for all users, making sure there are no ‘special cases’ or access restrictions. This means that organisations can take full advantage of the benefits that a mixed hardware setup can bring, with none of the limitations.
Akita is a leading provider of proactive IT support and managed IT services. We are the IT partner to over 250 organisations located across London and the South East, also supporting their satellite locations across both the wider UK and internationally.
We’re customer-focused, paying careful attention to the service we provide. That’s why we’ve received over 200 five star reviews for our IT support and solutions.
To discuss Mac support for London companies, please call 0207 100 7232 or get in touch.