Aita is a leading provider of IT support for insurance companies, agencies and brokers

      Comprehensive IT Support for Insurance Companies

      Leading IT managed service providers supporting agencies and brokers

      Uninterrupted IT & Resilient Security For The Insurance Industry

      Get reliable IT support and strategic IT services to support your brokerage or agency with Akita.

      We’re an expert provider of IT support for insurance companies, delivering tailored solutions to enhance your operations and support growth.

      Our large team of experts understands the unique challenges faced by the insurance sector. As such we offer the proactive IT support services, robust cyber security measures, and wider technology services to keep firms running smoothly.

      To start a conversation today with a reliable IT support provider, please get in touch:

      Contact Us

      Discuss specialised IT support for insurance companies with our experts today:

      Our IT Services For The Insurance Industry

      Operating for over 25 years, Akita is a large-scale and comprehensive IT managed service provider. We work with insurance companies across London and the South East, with particular focus around Lloyds of London.

      Our service offering extends to over 40 IT and business technology solutions. Key services for the insurance industry include:

      Insurance companies based in Lloyds use Akita's IT support services
      • 24/7 IT SupportRound-the-clock IT support for users based in the UK and beyond.
      • NOC Support Services – Advanced systems monitoring to watch for the signs of IT issues and repair them before they cause downtime.
      • Cyber Security Solutions & Consultancy – Comprehensive range of protective and proactive cyber security measures, including support for compliance and regulatory requirements including ISO 27001 and Cyber Essentials.
      • Cloud SolutionsMoving to the cloud can simplify the management of IT estates and increase the flexibility of insurance operations.
      • IT Strategy & Consultancy – Technology, security and process advice, with virtual CTO and digital transformation consultancy available.

      Our Accreditations

      Akita is a cyber essentials plus assessor London organisations rely on
      cyber essentials assessor
      ISO 27001
      MSP 501 2024
      Our accreditations
      certified macintosh technician
      Our IT services for insurance companies helps them to scale

      Request An IT Quote

      For costings for IT support, cyber security services or wider IT services, please get in touch for a no-obligation quote

      Meeting The IT Challenges Of The Insurance Industry

      Working with insurance brokers and agencies, we’ve seen firsthand the challenges faced from an IT perspective. Through our IT support services, we’re able to mitigate these issues.

      Data Security

      Handling large volumes of financial information, data security is of the utmost importance for insurance companies. Any breach can be disastrous and reputation-ending. From advanced cyber security defences to appropriate user security training, we work with insurers to ensure your information is fully safeguarded from cyber threats.

      Cyber Resilience

      Linked to the above, insurance companies must navigate a complex and ever-evolving regulatory landscape that they must comply with both to operate and win new business. With in-house consultants, we can ensure that insurance companies have the measures and policies in place to ensure compliance.

      Modernising Systems

      Legacy systems are another common challenge. From ageing IT infrastructure to outdated business systems and CRM technology, insurance companies often lack the guidance on how best to take their technology forward. As with every customer, Akita works with insurance firms to develop IT roadmaps that align with business plans, aligning IT developments to organisational goals.

      Remote IT Support

      Lastly, insurance professionals face the challenge of working on the go –  whether that’s going between brokers at Lloyds of London or meeting clients across the UK. With Akita’s remote IT support services, they’re assured assistance with any issues and ‘how to’ questions they have wherever they’re working from.

      Discover more about our cyber security solutions for insurance companies in our case study below:

      IT support for insurance brokers

      Benefits Of Akita’s IT Support Service

      Akita offers complete IT support for insurance companies. Utilising advanced IT support technology, we support organisations to a strict 2-hour SLA.

      We’re also not restricted by the 9 to 5. Our true 24/7 IT support service means issues can be rectified to the same high level of service at 1am as at 1pm. It also means that we can provide IT support for overseas offices as well for a consistent service.

      Our proactive support service helps to actively improve the performance and reliability of your IT systems, reducing IT-related downtime.

      And with help from our account managers, we’ll ensure our IT support service is tailored to meet your specific requirements.

      Getting Started With Akita

      Transition Of Service Assessment: Akita initiates a discussion to understand your organisations’ current IT setup and requirements, as well as current challenges.

      Transition Planning: Our onboard engineer will document existing systems, review your current setup, and plan the transition to minimise disruption.

      Third-party Coordination: We’ll manage interactions with existing IT suppliers as well as wider third-parties, including telecoms and internet providers, who may impact on systems.

      Data & Licence Migration: As required, we’ll ensure the secure transfer of data to new cloud services. We’ll also take control of key licensing including Microsoft 365.

      Onboarding & Improvement Roadmap: Our onboarding engineer and your account manager will attend your site to ensure the smooth transition to our support. We’ll also work to align our IT services with business goals, creating an IT roadmap for ongoing strategic development of systems and processes.


      IT support for insurance companies in london

      Customer Reviews

      Our IT support location in central london

      Get In Touch

      Akita is a leading and reliable IT support partner, working with organisations across the South East.

      Our IT support services address 99% of IT issues remotely. But With locations in London and surrounding counties, we deliver responsive onsite support to a strict 4-hour SLA agreement.

      To discuss IT support for your insurance company


      Call: 0330 058 8000

      London Address: Tower 42, 25 Old Broad St, London EC2N 1HN

      FAQ: IT Services For Insurance Companies

      What Are Your IT Support Hours & SLAs?

      Our standard hours for IT support are 8am to 6pm, Monday to Friday, with full 24/7 support services also available. Remote IT support is provided with a 2-hour SLA (though response is typically less than 30 mins) while onsite support has a 4 hour SLA.

      How Does Akita Report Against IT Support Service Performance?

      Akita offers regular reporting through our Executive Summary Reports. These deliver detailed insights into incident resolution times, ticket types and service uptime:

      How Can Akita Help With Insurance-specific Compliance & Regulation?

      Akita can work with insurance brokers to ensure compliance with industry regulations such as GDPR, PCI DSS, and other relevant standards to the insurance industry. Our cyber security team will work with you to implement best practices to ensure your IT systems are fully compliant.

      How Does Your IT Service Handle Expanding Operations?

      Akita’s IT solutions are designed for scale. We provide seamless integration of new technologies, support for increased data loads, and strategic planning to accommodate your expanding operations efficiently.

      What Cyber Security Measures Does Akita Offer For Insurance Companies?

      Akita’s advanced cyber security measures, including advanced encryption, multi-factor authentication, cyber security audits, and continuous monitoring. We also offer incident response and backup and recovery services to mitigate the impact of any threats.

      Aita is a leading provider of IT support for insurance companies, agencies and brokers
      IT Support For Insurance Companies London, UK

      Contact Us

      To discuss IT support services that insurance companies can rely on please get in touch: