IT SUPPORT FOR HEALTHCARE
Proactive IT support and services for medical practices, specialist medical providers, care home groups and hospices.
Comprehensive IT Support For Healthcare Providers
Akita stands as a premier provider of proactive IT support and managed service tailored for the healthcare sector.
Our expertise spans an array of health organisations, including private medical practices, large-scale GP practices, dentists optometrists, medical technology firms, care home groups, and hospices.
Our managed IT services are diverse, yet unified by a critical requirement: responsiveness. At Akita, we excel in delivering swift, high-calibre assistance, ensuring 24/7 support to meet the demanding needs of healthcare providers.
About Our IT SUPPORT FOR HEALTHCARE
Akita provides responsive IT support that keeps healthcare organisations running.
Our helpdesk team use remote access technology to resolve our healthcare customers’ issues. This means our team can help solve issues wherever staff happen to be working that day.
From general ‘how-to’ questions to complex IT fixes, our engineers work to strict SLAs to resolve issues fast. They’ll also prioritise issues that impact on business continuity, putting them first.
As healthcare organisations don’t necessarily work 9 to 5, our remote IT support is available 24/7 if needed.
Over 99% of the IT issues we encounter can be fixed remotely. For those that can’t, we’ll send an engineer to site to fix the issue (again working to a strict SLA).
Akita is also an advocate of proactive IT support. Our NOC services proactively monitor for potential IT issues and rectify them before become IT problems.
By spending time maintaining IT systems and reviewing processes, we’re able to reduce IT-related downtime.
IT Support For Healthcare
Case Study: How We Support Healthcare Providers
IT SERVICES FOR HEALTHCARE
Our expert team of IT engineers and consultants allow Akita to deliver over 40 managed IT, communications, connectivity, software and consultancy services. Our service offering is tailored to the needs of healthcare organisations of all sizes and support them as they grow. Discover more about common IT services for healthcare below:
Our Services
Discover more about common IT services for healthcare below:
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
3CX VOIP Phones
Internet-based business telecoms and VoIP phones and telephony systems powered by 3CX technology
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
Connectivity
Solutions for internet and network connectivity
Microsoft SharePoint Consultancy
Microsoft SharePoint consultancy and development services - offering web-based collaboration for a wide range of purposes
Microsoft Dynamics 365
Discover Microsoft's CRM and ERP solutions with the help of Akita's Microsoft experts
IT Challenges For Healthcare Providers That Akita Can Overcome
Data Security and Privacy Compliance: Healthcare providers must ensure the security and privacy of patient data, adhering to regulations such as GDPR in the UK. This involves protecting against data breaches, and cyber-attacks, plus ensuring secure data storage and transmission.
Management Of Legacy Systems: Many healthcare providers still rely on outdated IT infrastructure and software. Transitioning from legacy systems to modern solutions requires careful planning, substantial investment, and ensuring minimal disruption to patient services – all of which Akita can help navigate.
Integrations Of Health Information Systems: Many healthcare providers use multiple IT systems for patient records, billing, lab results, and more. Ensuring these systems can effectively communicate and exchange data (interoperability) is critical for providing comprehensive patient care and improving operational efficiency. Our experts can ensure systems speak effectively to each other.
Integration Of Emerging Technologies: Integrating new technologies such as telemedicine, AI, and IoT devices into existing healthcare systems can be complex. Akita can simplify the technical and operational challenges while ensuring these technologies enhance patient care and do not disrupt existing workflows.
Scalability & Flexibility Of IT Infrastructure: As healthcare demands grow, providers need scalable and flexible IT solutions to handle increased patient data, support additional services, and accommodate new healthcare delivery models. Akita can ensure that IT infrastructure can grow with an organisation’s needs and that an IT strategy is place for long-term success.
ABOUT AKITA
Established in 1996, Akita is the IT partner to over 250 organisations across London and the South East, plus their satellite offices located throughout the wider UK and internationally.
We keep our customers’ IT systems running through our proactive IT support and provide them with efficient and cost-effective IT, communication, connectivity and consultancy services.
Our technical expertise is matched with excellent customer service, for which we’ve received over 200 five star reviews.