IT SUPPORT FOR MAINTENANCE ORGANISATIONS
Strategic IT Services Engineered For Operational Reliability
Akita is a trusted IT partner of IT support for maintenance, repair and operations (MRO) organisations.
With over 25 years of experience supporting asset-intensive environments, we deliver proactive IT support, robust cyber security, and the necessary business systems to drive performance and enable scalable service delivery.
From specialist maintenance contractors to multi-site repair providers, we understand the unique challenges of the MRO sector – including mobility, compliance, and service continuity – and deliver the digital foundations to help you stay operational, secure and competitive.
Supporting Operational Excellence In MRO
We support a growing portfolio of MRO organisations, including facilities management providers, field service operations, and industrial maintenance contractors.
Our services are designed to address industry-specific challenges:
- Reducing system downtime that affects service schedules
- Securing mobile workforces and field data collection
- Supporting compliance with industry regulations
- Enhancing coordination between teams, sites, and systems
Akita provides over 40 managed IT services tailored to your needs, spanning infrastructure, communications, cyber security and cloud platforms.
Whether you’re scaling regionally or implementing new technologies, we offer the strategic insight and hands-on expertise to guide your transformation.
Proactive, Scalable IT Support for MRO organisations
For MRO organisations, reliability is everything. Akita delivers 24/7 IT support that ensures your teams and systems are always operational.
Our helpdesk resolves 99.9% of issues remotely: ideal for mobile-first teams that require fast, secure assistance across locations.
When onsite support is needed, our engineers are on hand to deliver the necessary assistance.
Support is underpinned by our dedicated Network Operations Centre (NOC), which continuously monitors your infrastructure to prevent downtime and optimise performance.
Our IT support offering includes:
- 24/7 remote and onsite support from our UK-based team
- Proactive system monitoring and preventative maintenance
- Scalable support to match your organisation’s growth
- Expert resolution for mobile workforce technologies and remote systems
- Strategic, end-to-end IT service from a single trusted provider
Cyber Security Designed For MRO
With digital tools firmly embedded in MRO workflows, protecting systems and sensitive data is increasingly critical. Akita offers complete cyber security solutions tailored to field-based and multi-site operations.
Our services help safeguard system perimeters, deliver secure remote access, and ensure compliance with data protection requirements. We also help MRO organisations meet recognised standards such as Cyber Essentials and ISO 27001 – demonstrating resilience and professionalism to customers and partners.
Our cyber security solutions include:
- Cyber Essentials & Cyber Essentials Plus certification support
- Penetration testing and vulnerability assessments
- Managed firewalls and endpoint protection
- User awareness training for front-line teams
- Data protection, encrypted backups and disaster recovery planning
- 24/7 incident response and remediation
Dynamics 365 Solutions For Field Operations
Akita is a Microsoft Dynamics 365 specialist, helping MRO organisations streamline maintenance planning, asset tracking, and engineer dispatch.
We deliver tailored systems that support real-time updates from the field, integrate with mobile devices, and simplify reporting across your operation.
With tools such as Dynamics 365 Field Service, Business Central and tools such as Power Apps and Power BI, we help manage inventory, contracts, service scheduling and financials from a single platform.
Benefits include:
- Real-time job updates and mobile data capture
- Smarter engineer scheduling and dispatch
- Predictive maintenance using Power BI insights
- Inventory and supplier management integration
- Scalable ERP functionality to reduce waste and increase output
Cloud Infrastructure For Scalable Maintenance Operations
MRO organisations need to adapt quickly to demand—whether scaling teams or launching new contracts.
Akita delivers strategic cloud solutions that modernise infrastructure and improve operational flexibility. We deploy and support Microsoft Azure, AWS, and private cloud environments that offer secure, remote access to business-critical systems.
With enhanced resilience, collaboration, and scalability, our cloud solutions are engineered to support high-performing MRO operations.
Strategic IT Projects & Procurement
We support MRO organisations with long-term technology planning and complex digital projects—from cloud migrations to mobile workforce enablement.
Through consultancy and Virtual CTO services, we assess your current environment, identify inefficiencies, and build technology roadmaps aligned to your strategic goals.
Our project management team ensures smooth delivery of IT upgrades and system implementations, while our procurement service provides value-driven sourcing of the right hardware, software, and licensing for your environment.
Why MRO Organisations Partner With Akita
Proven Industry Experience – Trusted by service-based organisations to keep operations running.
24/7 Support Model – Always-on service that protects uptime and performance.
Cyber Security & Compliance Expertise – Enabling confident growth with resilient systems.
Cloud-Enabled Scalability – Supporting flexible, future-ready operations.
Field-Service Focused Solutions – Streamlining job management, asset tracking and real-time insights.
Smart Transformation Partner – Helping MRO providers embrace IoT, automation and Industry 5.0 technologies.
