Secure IT Support Services For Niche Law Firm

Griffin Law is a Kent-based legal firm specialising in niche dispute resolution. It required a new IT support partner as it grew.

As a successful legal practice, the firm handled sensitive client data and relied heavily on secure, reliable access to email and core systems.

Based on this and working practices that include frequently working outside normal business hours regular and working abroad, the firm required 24/7 IT support. Members of the team also operate macOS alongside the firm’s wider Windows environment, so the IT support partner would need to understand both architectures.

The firm had also reached a point where its existing IT infrastructure and security controls required attention. Challenges included:

• A mix of ageing hardware and wireless access points
• Inconsistent security controls across users
• The need for stronger authentication and protection of email systems
• Business‑critical reliance on email and remote access, with minimal tolerance for downtime

Overall, the firm required an IT partner capable of providing round‑the‑clock support, strengthening security, and modernising infrastructure – without disrupting day‑to‑day legal operations.

The Solution

Akita delivered a comprehensive IT support service designed to improve resilience, security, and responsiveness, while remaining proportionate to the size and working practices of the firm.

24/7 IT Support and Enhanced CoverAkita implemented enhanced IT support with 24/7 availability, ensuring that senior leadership and staff could access assistance outside standard hours, including weekends and when working overseas. Support covered both Windows and macOS devices, providing consistent assistance regardless of platform.

Security Hardening and User ProtectionTo strengthen access security across the business, Akita enforced multi‑factor authentication (MFA) for all users. This significantly reduced the risk of unauthorised access to email and cloud services.

The firm was also migrated from a third‑party antivirus solution to Microsoft Defender For Business, simplifying security management while maintaining effective endpoint protection. SSL certificate renewal was handled to ensure continued secure communications.

Infrastructure and Hardware Refresh

Akita replaced legacy wireless access points, improving reliability and performance of connectivity across the office.

Critical infrastructure was refreshed through:

• Replacement server hardware
• SSD and RAM upgrades
• Installation of new UPS units and battery replacements to protect against power disruption

These improvements increased system stability and reduced the risk of unplanned outages.

Email and Microsoft 365 Improvements

Akita supported multiple email‑related projects, including email migrations and deployment of Exclaimer for consistent email signatures

To further improve digital resilience, Akita implemented 4G failover connectivity, ensuring continued access to Microsoft 365 email in the event of a primary internet outage.

The Outcome

With Akita in place as its IT support partner, the law firm achieved a more secure, resilient, and responsive IT environment.

Key outcomes included:

• Always‑available IT support, supporting senior leadership and remote working patterns
• Stronger security posture: with enforced MFA and improved endpoint protection
• Improved infrastructure reliability reducing the risk of downtime
• More resilient email access, supported by failover connectivity
• Simplified IT management, with a single partner overseeing support, security, and infrastructure

The firm now operates with greater confidence that its systems can support the demands of legal work—both during office hours and beyond.

Supporting Legal Practices with Reliable IT

For law firms, IT reliability and security are non‑negotiable. Client confidentiality, regulatory obligations, and flexible working patterns place unique demands on technology.

By delivering 24/7 IT support, security enhancements, infrastructure upgrades, and resilient Microsoft 365 services, Akita helps legal practices stay secure, connected, and operational—wherever and whenever their teams are working.