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Mobile device management for care-giving organisation

Hospice in the Weald Logo
LocationWest Kent and Northern East Sussex
ServicesMobile Device Management
VoIP Phones & Telephone Systems

A Mobile Device Management solution for Hospice in the Weald

Hospice in the Weald provides free-of-charge care to patients with terminal illnesses, and their families and carers, in West Kent and Northern East Sussex.  The charity has around 200 members of staff and over 1,000 volunteers, providing care both within the Hospice on the In-Patient Ward and  patient’s homes across the community.

Hospice in the Weald uses a large number of mobile devices for the purposes of staff contact and care provision. Setting up and managing each of these devices was proving time consuming and inconsistent. Hospice in the Weald therefore reached out to Akita as their IT partner to see if a solution was available. We were able to recommend Mobile Device Management.

Akita worked with Hospice in the Weald on their device requirements, determining the ideal list of apps and functionality that each type of device would need to meet the needs of staff. We then configured a Mobile Device Management instance that would allow Hospice to install all of these items onto any new or existing device simply by entering a username and password.

Along with work-relevant apps (such as the 3CX app which links devices to the Hospice’s VoIP phone system), key information such as Wi-Fi logins are also pushed directly onto devices, speeding up their setup.

Mobile Device Management has also been used to limit devices to work purposes. Web browsing, for example, has been setup with built-in web filtering that blocks websites that include games, file sharing or gambling.

All clinical tablet devices have feature controls enabled that prevent sensitive data from leaving the device, with screenshot and USB functionality both disabled. Users are also unable to uninstall managed applications to prevent accidental data loss. All of these measures help to protect sensitive data and safeguard devices in case they fall into the wrong hands.

Hospice staff have also been given access to a management dashboard from which they can add to the apps that devices have installed and make changes to device functionality permissions.

Since adoption, Mobile Device Management has helped Hospice in the Weald to save significant time on device management and ensured consistency of applications across each mobile device. It has also helped safeguard data held on devices, assisting both with security and compliance with GDPR.