Manor Collection Hotel Group

IT SUPPORT FOR HOTEL GROUP

Manor Collection hotels, a group of independently run hotels in Surrey, first engaged Akita to address a critical server failure that threatened day-to-day operations.

The affected server was responsible for the hotel’s booking system, making immediate remediation vital. Akita’s engineers were onsite quickly and provided a temporary server, allowing the hotel to continue trading while a longer-term solution was established.

This project established a relationship that has since moved on to ongoing IT support for the hotel group and a range of other strategic projects:

Cloud Migration

Further investigation revealed broader challenges within the group’s IT setup. Their email system was outdated and unreliable, there was no centralised backup strategy, and internal IT management was fragmented across locations. Staff were forced to navigate between separate servers to access data, and there was limited resilience in place should systems fail.

Akita delivered a comprehensive IT transformation, including the installation of new servers, migration to hosted Exchange, the introduction of offsite backup, and the provision of 24/7 support.

Multiple remote desktop environments were consolidated into a single active directory and file server, while a centralised remote access solution was introduced to streamline user experience. Guest WiFi was redesigned and deployed with its own dedicated connection, ensuring coverage across each site while protecting internal networks.

Ongoing Cyber Security Consultancy

Since then, Akita has remained the group’s trusted IT partner, supporting all Manor Collection locations, including Reigate Manor and Hartsfield Manor. In recent years, the relationship evolved further as the group embarked on a set of strategic upgrades to improve security, compliance, and service reliability.

Akita was appointed to deliver a new secure website hosting solution. A dedicated SaaS-based platform was introduced to provide a resilient, high-availability environment for the hotels’ public-facing web presence. The hosting environment was designed with embedded daily backups, capacity monitoring, and proactive patching to safeguard against downtime and security threats.

Alongside this, Akita led a full upgrade of the group’s legacy Windows 7 devices. These were replaced or reconfigured to run Windows 11, ensuring that all systems were compliant with current security standards. Devices were configured with encryption, role-based access controls, and enterprise-grade endpoint protection—modernising the estate while reducing vulnerability to cyber threats.

To further strengthen access security, Akita also implemented two-factor authentication across all hosted desktops within the hotel environments. This added layer of protection reduces the risk of unauthorised access and supports compliance with recognised cyber security frameworks.

Ongoing IT Partnership

The delivery of these projects, all conducted with zero impact on guest-facing services, reflects Akita’s ability to execute complex infrastructure and security improvements within live hospitality environments. Our relationship with Manor Collection continues to evolve, built on responsive support, technical excellence, and an understanding of the operational pressures within the hotel industry.

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