Reliable IT Support For Specialist Construction Company

With a workforce of around 30 users operating in a fast‑paced, compliance‑driven environment, the business relied heavily on Microsoft 365, including Outlook, OneDrive, and Teams, to support collaboration, document management, and communication between office‑based staff and project teams.

The organisation operated a cloud‑only IT environment, with no on‑premise servers, and paid Microsoft directly for its services. While this simplified infrastructure, it also meant that any disruption to user access, devices, or email could have an immediate operational impact.

Support requests were typically focused on:

• Laptop and device setup for staff
• Resolving day‑to‑day technical errors
• Installing and maintaining business‑critical software, including accounts and payroll

The business already had antivirus protection in place and was not seeking a wholesale technology change. Instead, it wanted a reliable IT partner that could provide responsive support, reduce disruption, and ensure staff could work effectively without technical friction.

The Solution

Akita has delivered a practical, support‑led IT service aligned closely to the organisation’s actual needs, rather than over‑engineering the solution.

The engagement focused on four core service areas:

Ongoing IT Support
Akita became the primary point of contact for day‑to‑day IT support, assisting users with common issues such as application errors, Microsoft 365 queries, and device‑related problems. Support covers Windows PCs, laptops, macOS devices, and mobile hardware, ensuring consistent help regardless of platform.

New PC and Laptop Setup
As staff joined the business or hardware was replaced, Akita handled the full setup process. This included device configuration, user sign‑in, Microsoft 365 access, and ensuring required applications were installed and ready for use from day one.

Microsoft 365 (Office) Setup and Assistance
Although the customer paid Microsoft directly, Akita provided hands‑on support for Outlook, OneDrive, and Teams. This included resolving sync issues, supporting email setup across devices, and helping users work more efficiently within the Microsoft ecosystem.

Software Installation and Support
Akita supported the installation and ongoing use of specialist applications, including Sage Accounts and Payroll, ensuring these systems continued to function reliably alongside Microsoft 365.

Where appropriate, Akita has also advised on Microsoft 365 data protection, highlighting the role of dedicated cloud backup in reducing business risk for organisations that store all data in the cloud.

The Outcome

With Akita providing consistent IT support, the construction company gained a more stable and dependable technology environment without unnecessary complexity.

Key outcomes included:

• Faster resolution of everyday IT issues, reducing downtime for staff
• Smooth onboarding and device setup, ensuring new and replacement hardware was ready for immediate use
• Improved confidence in Microsoft 365, with users better supported across Outlook, OneDrive, and Teams
• Reduced internal IT burden, allowing the business to focus on delivering construction projects rather than managing technical problems

Most importantly, the organisation now benefits from IT support that reflects how it actually works: cloud‑first, mobile, and dependent on reliable access to systems throughout the working day.

By delivering responsive construction IT support, device setup, and Microsoft 365 assistance, Akita helps construction companies maintain operational continuity – without overcomplicating their technology estate.