How we have helped
Metroline Fire And Security
SERVER AND IT SUPPORT FOR FOLKESTONE SECURITY SPECIALIST
Metroline install and maintain fire and security systems throughout South East.
Akita was contacted by Metroline Security due to the poor performance of their Microsoft Small Business Server setup (SBS 2008). It had been installed two years previously, yet already was failing to meet their business’ needs.
Following an initial site survey for IT support at their Folkestone offices, it was clear that the specification of the server setup was insufficient for the business. The Small Business Server was running databases, file management as well as all of the company’s emails. The load placed on it was just too much for this under-performing server.
After consultation with management, it was determined that the IT systems would benefit from a cloud solution. Metroline was moved over to a hosted email solution, removing a large chunk of the demand on the server.
Once Microsoft Exchange was removed from the server, the server setup was upgraded from SBS 2008 to a more modern operating system. The server was also configured to better meet business needs and make use of the newly-available capacity. Metroline saw immediate performance improvements in the IT systems. The upgrade to the existing server allowed staff to work more effectively.
As the company has grown, further developments have included the migration to a fully hosted server. This has allowed users to further benefit from the increased speed and resilience of Akita’s top of the line cloud solution.
As a fire and security specialist operating a 24/7 call-out service, office staff and mobile engineers are particularly dependent upon the availability of their industry software (Alarm Master). Moving this into the cloud has provided Metroline with a far more secure and better-performing system.
On the back of our improvements and support for Metroline’s server setup, Akita was subsequently awarded a contract to take over the company’s wider IT support requirements, including the proactive care of the IT systems.